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Scott Rupert
Scott Rupert at Courtesy Nissan

Scott Rupert

Service Advisor

Courtesy Nissan

1777 N Central Expy
Richardson, TX 75080

4.9
167 Reviews
4.9

167 Reviews

Write a Review

167 Reviews of Scott Rupert

September 22, 2025

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Scott Rupert should be recognized for his professional expertise and well-rounded customer care that he demonstrates as a service advisor.He has the ability to balance meeting the customer needs and adher More

by JaxNDallas
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Recommend Dealer
Yes
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Sep 24, 2025

Courtesy Nissan responded

Thank you for recognizing Scott! We’re proud to have him on our team and are glad to hear his professionalism and customer care made such a positive impact. We’ll be sure to share your kind words with him!

September 18, 2025

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Excellent advisor. Knowledgeable and very helpful. Took his time to review my service record and provided sound advice. More

by gt92ae
Recommend Dealer
Yes
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Sep 20, 2025

Courtesy Nissan responded

We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 17, 2025

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This was my first time visiting Courtesy Nissan/Clay Cooley in Richardson since moving into the area. Easy to schedule appts. Scott was also easy to talk too, handled my request promptly and explained m More

by Ran D
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Recommend Dealer
Yes
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Sep 18, 2025

Courtesy Nissan responded

Welcome to the area, and thank you for choosing us for your first visit! We’re glad to hear that scheduling was simple, Scott was helpful in handling your requests and explaining your warranty, and that our shuttle service made things more convenient. We truly appreciate your feedback and look forward to serving you again in the future!

September 17, 2025

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Great service representative and very knowledgeable about Nissans. He's been mine service rep for many years and is always courteous and informative More

by bertgravley
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Recommend Dealer
Yes
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Sep 18, 2025

Courtesy Nissan responded

Thank you for your loyalty and for taking the time to share your experience! We’re so glad to hear that your service representative has consistently provided you with courteous, knowledgeable, and informative care over the years. We truly value your trust in us and look forward to serving you for many more visits to come!

September 17, 2025

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Much better service than the many times I have been there in the past. Scott knows his job well. Kaelyn Smith service manager made sure I had the best of the best on service advisors. More

by jlovinsis
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaelyn Smith

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Sep 18, 2025

Courtesy Nissan responded

Thank you for sharing your experience! We’re so glad to hear that our team ensured you had the best service possible. It means a lot to know that this visit stood out compared to your past experiences. We appreciate your feedback and look forward to continuing to earn your trust!

September 15, 2025

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Had to wait 20 mins even with an appointment. Should have informed other agents if one is busy. More

by nitesh_hans
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Recommend Dealer
No
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Sep 16, 2025

Courtesy Nissan responded

Thank you for sharing your feedback. I apologize for the wait during your recent visit, we understand your time is valuable, and we should have communicated better while you were waiting. I’ll make sure to share this with our team so we can improve scheduling and communication moving forward. We appreciate your patience and the opportunity to serve you.

September 05, 2025

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Scott was great. We made an appointment that morning and had our car back by noon. More

by kellyorlando4
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Recommend Dealer
Yes
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Sep 09, 2025

Courtesy Nissan responded

Thank you for sharing your experience! We’re glad to hear Scott was able to take great care of you and get your vehicle back so quickly. We appreciate your business and look forward to seeing you again on your next visit!

September 03, 2025

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I would say that the service is good but the wait time is a bit longer than usual. More

by r.abalos19
Recommend Dealer
Yes
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Sep 08, 2025

Courtesy Nissan responded

Thank you for sharing your feedback! We’re glad to know you’re happy with the service you received. We also appreciate your patience regarding the wait time, and we’ll continue working to make your visits quicker and more convenient.

September 01, 2025

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Nice and very knowledgeable. Respected the face that I had other plans. Got me in and out very quickly! More

by randlandscape
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Recommend Dealer
Yes
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Sep 04, 2025

Courtesy Nissan responded

We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 01, 2025

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It was a good experience taking my truck to get work done by kind courteous professional people More

by Ren429166@gmail.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shauna Harris

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Sep 04, 2025

Courtesy Nissan responded

Thank you for sharing your experience with us! We’re glad to hear that our team provided you with kind, courteous, and professional service while taking care of your truck. We truly appreciate your trust in us and look forward to serving you again!

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