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BMW of Southampton

Southampton, NY

not yet
rated
113 Reviews

759 County Rd 39A

Southampton, NY

11968

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113 Reviews of BMW of Southampton

August 08, 2024

1. The main phone number is not functioning, dropped calls 2. The site to make service appointment is malfunctioning. 3. After making service appointment on line, the day before, some Henry called, info More

by ebelenkov
Service Communication
Recommend Dealer
No
Employees Worked With
Henry
June 20, 2022

Never buy any car in there that will be big mistake service is really bad More

by jablonski_g
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Meyer
September 05, 2021

STAY AWAY. Distain for customers. Don't respond readily, or at all to phone calls; jack up labor times so as to gouge customers. Work that should be completed in two hours or less, takes two week More

by Robert
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
prefer not to specify people
Sep 20, 2021 -

BMW of Southampton responded

Thank you for taking the time to share this feedback, Robert. I'm sorry to hear of your frustration and would like the opportunity to get some more details from you so that I can make sure I'm addressing the situation appropriately with my team. If you have a moment, would you please consider contacting me directly? Thanks, Stephen Meltcher - General Sales Manager - 631-283-0888 x116

August 02, 2021

Probably one of the worst sales experiences I have ever had! My wife's car was dying and we needed a new BMW. Based on my own experience with BMW, and pricing being what it is these days, we focused on More

by ELI104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Meyer, Jay Decker, Stephen Meltcher
Sep 20, 2021 -

BMW of Southampton responded

Thank you for bringing this to our attention. We will be investigating the situation with our team and reach out directly if we need any further details from you. Thanks again.

December 30, 2020

Worked with Mr. Henderson he was a pleasure and made everything easy. I called up and he told me to come in so they can replace my tire. Got me out within 40 minutes More

by Jerry Anthem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quentin Henderson, Stephen Meltcher, NICK Grille
Dec 30, 2020 -

BMW of Southampton responded

Thank you for the positive feedback, Jerry! We appreciate you trusting BMW of Southampton with your vehicle's service needs and we hope to see you again in the future!

December 30, 2020

Never ever ever!!! I had my X5 in at the end of November for routine service. After having it for a week and 2 grand later, I got it back. No loaner. In addition to the routine tune up I was told I had a fu More

by RSabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben
September 11, 2020

Came in for a new vehicle and was pleased with my experience. Steve M and Rob made the process seamless. Keep up the great work and thanks again.. More

by bmw850i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Meltcher, Robert Rogers
Sep 11, 2020 -

BMW of Southampton responded

This is what we like to hear! We're so happy that Steve and Rob made your experience at BMW of Southhampton one to remember! We look forward to seeing you at your first service appointment!

September 10, 2020

I had such a pleasant experience while at this BMW location. Nick G was extremely knowledgeable & friendly while helping me. I'll certainly recommend him & the BMW of Southampton family to everyone I More

by peter p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Meltcher, NICK Grille
Sep 11, 2020 -

BMW of Southampton responded

Thank you for recommending Nick and our team at BMW of Southampton, Peter! We're so happy to hear that we provided you with an excellent 5-star experience! See you next time!

September 10, 2020

Nick was just extremely helpful. It was my first time purchasing a car by myself and made the process that is usually painstaking, very easy More

by Rieguy123
Recommend Dealer
Yes
Employees Worked With
Nick Grille, Michael Ambrose, Stephen Meltcher, NICK Grille
Sep 11, 2020 -

BMW of Southampton responded

Congrats on your first car purchase! We're so happy to hear that Nick was such a big help during your search! We appreciate your business, and look forward to seeing you at BMW of Southampton again!

September 10, 2020

The dealership was very friendly overall. I wasn't sure exactly what I was looking for when I walked in, but I was assisted by Nick who was very knowledgeable and went out of his way to help. I will certai More

by wschutt3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NICK Grille
Sep 11, 2020 -

BMW of Southampton responded

Thank you for choosing BMW of Southampton! We're so happy to hear that Nick was such a big help during your visit! See you next time!

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