Scott Lewis | Page 5

The GM is no better than the service department. Very rude, disrespectful, no compassion when they drop the ball with no communication, and overall they want to blame you for their mess-up!!!! Very rude, disrespectful, no compassion when they drop the ball with no communication, and overall they want to blame you for their mess-up!!!! More

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High quality, speedy & efficient, great communication. They are highly responsive and also kind and attentive They are highly responsive and also kind and attentive More

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Always receive great service for my vehicle. Many years and many encounters of leasing and purchase, still quite pleased. Many years and many encounters of leasing and purchase, still quite pleased. More

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Everything my 2017 Explorer needed was expertly done and it was explained to me why certain maintenance was important leading me to request work be performed now rather than run the risk of waiting it was explained to me why certain maintenance was important leading me to request work be performed now rather than run the risk of waiting More

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Another job well done at Herb Chambers service Dept in Braintree. Marcelo is highly knowledgeable and is also extremely polite and friendly. A refreshing combination in this world that seems to be filled Braintree. Marcelo is highly knowledgeable and is also extremely polite and friendly. A refreshing combination in this world that seems to be filled with negativity lately. I think Marcelo learned from the best, his manager’Jay Larkin. Now Jay is the epitome of all those qualities and makes a customer feel welcome and appreciated. Jay will take the time to ask you about you and your family and what your plans are for the weekend etc. I wouldn’t bother writing this little dissertation, but feel that they deserve a little Cudos for the extra care they give you! More

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Excellent service. No pressure to buy. No markup over list. Ordered exact truck I want No pressure to buy. No markup over list. Ordered exact truck I want More

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First of all, Lisa Chamberlain was great to work with. I noticed they had a 2022 F-150 Raptor on their site for a great price compared to most dealerships. I called and spoke to Lisa who I worked out the I noticed they had a 2022 F-150 Raptor on their site for a great price compared to most dealerships. I called and spoke to Lisa who I worked out the details with. Then I noticed they had another Raptor also there, so I asked Lisa if it was ok for my brother to buy since he was looking for one also. This was agreed upon. I was going to buy both under my company, which was never brought up as an issue either. The wire info for the dealership was sent and I wired the money for the trucks to them. It was a Friday afternoon and they wouldn't receive it until Tuesday due to the Juneteenth holiday. I emailed the dealership on Tuesday morning and never got a response. I called and Lisa was off that day so another gentlemen took my name and number to find out. Scott Lewis the GM calls and confirms the wires were received and then states there were "red flags" and they needed to do a fraud check. I found that odd since I've bought plenty of vehicles and never had this happen. My company is relatively new so perhaps that was the red flag. Even though I was not financing with them Scott said my credit needed to be ran. Fine, we wanted the trucks so go ahead I guess. I was asked to provide details on my employment history, address history, where the wire transfer came from, etc. All of which I provided. So, this morning Scott emails me (I don't even get the dignity of a phone call) and says they decided to sell the Raptors locally. Really? This was NEVER brought up before. I even asked if they sold out of state to which I was told yes. I asked if anything was found in the fraud check since it would be nice to know if I was compromised. All I get is "it was a corporate decision". I called the corporate office twice and explained this situation and still crickets. I mean, the deal was agreed upon and I wired the funds to them. I did their fraud check and they ran my credit, but still I can't buy them??? All I'm told is it was a corporate decision to sell locally. What a cop out and a bunch of BS. They made me feel like a criminal. More

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They are the best and only place I would buy my vehicles! !! The salesman are so friendly and professional. Scott Lewis is the absolute best!! Connor is a great salesman and so helpful!! !! The salesman are so friendly and professional. Scott Lewis is the absolute best!! Connor is a great salesman and so helpful!! More

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As usual, they were professional on time and through with my 5000 mile sets down recalls my 5000 mile sets down recalls More

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The service is excellent and Scott Lewis is the best General Manager that Herb Chambers Ford could ever have. General Manager that Herb Chambers Ford could ever have. More

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