Scott Keeler

I LIKED MY SALES PERSON HE WAS GREAT. THE FINACIAL GUY TOLD ME THAT A WINDSHIELD WOULD COST ABOUT$2700.00 AND THE KEY $800 HE TRIED TO GET ME TO BUY ALL THESE WARRANTIES. I DONT THINK HE THE FINACIAL GUY TOLD ME THAT A WINDSHIELD WOULD COST ABOUT$2700.00 AND THE KEY $800 HE TRIED TO GET ME TO BUY ALL THESE WARRANTIES. I DONT THINK HE WAS VERY HONEST WITH ME. I RESEARCH IT AND I CAN GET THOSE ITEMS A LOT CHEAPER, EVEN ACURA PARTS, NOT AFTER MARKET. HE TOLD ME THAT HE GOT ME 3.49 INTEST RATE, AND I KNEW I HAD IT ALREADY BECUAUSE MY SALESMANE SAID I COULD GET IT. I WAS TOLD I HAD TO GET A LEASE IN ORDER TO GET $7500.00 OFF OF STICKER PRICE. IF I BOUGHT I ONLY GOT $6000.00 I HOPE THAT WAS TRUE. THE FINANCE PERSON WAS REALLY NICE AND CORDIAL, HE WAS JUST TRYING MAKE A COMMISSION WHICH HE SHOULD, BUT NOT WITH ME. BOUGHT THE WARRENTIES IN 2018, AND 2010 AND I NEVER USED THEM. THESE ARE GREAT AUTOMOBILES. More

by pfguymon Verified Customer Verified Customer

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The service during my visit was very friendly! I appreciate the offers I received for snacks and refreshments as well. I appreciate the offers I received for snacks and refreshments as well. More

by hethanlowry Verified Customer Verified Customer

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This is definitely a place. I would recommend anyone to come if they want some good service and also trustworthy Tech to take care of your vehicle. Their whole team is awesome. I would recommend anyone to come if they want some good service and also trustworthy Tech to take care of your vehicle. Their whole team is awesome. More

by alankhou Verified Customer Verified Customer

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Alan in the service department was very helpful and knowledgeable. Would recommend him to other customers. knowledgeable. Would recommend him to other customers. More

by ltynan97 Verified Customer Verified Customer

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Our service adviser took very good care of us during our visit to have a recall done. visit to have a recall done. More

by SHILLCOX_ Verified Customer Verified Customer

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Our service adviser took very good care of us during our visit to have a recall done. visit to have a recall done. More

by SHILLCOX_ Verified Customer Verified Customer

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The dealership caused an oil filter puncture, resulting in months of leaking oil, property damage, and an unnecessary diagnostic charge. I brought my vehicle in for an oil change in March, and months la in months of leaking oil, property damage, and an unnecessary diagnostic charge. I brought my vehicle in for an oil change in March, and months later I discovered oil leaking all over my driveway and garage. When I inspected the filter, there was a clearly punctured hole — something that should never happen during a routine oil change. I even had pictures showing the damage. I scheduled an appointment for 8 AM to have the issue addressed, but I didn’t leave the dealership until 11 AM. Despite the fact that the problem originated from their service, I was still charged half labor for a diagnostic and given only a $25 discount, totaling $125. I don’t believe I should have been charged for an issue caused by their own mistake. This experience has left me extremely disappointed, and I’m now considering selling my car and taking my business to a different dealership. More

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After being a loyal client of Jody Wilkinson Acura, for years, the experience with the new ownership was a complete let-down. Taking my Acura in for a routine service under the Murdock name was not a pleas years, the experience with the new ownership was a complete let-down. Taking my Acura in for a routine service under the Murdock name was not a pleasant experience… I always used to feel like being at the JWA dealership was a posh experience. The oil change I had done with Murdock had me waiting in the lobby for 3+ hours! Gone is the quick service time, the warm cookies, and the upscale employees that give 5-star service. After being a loyal customer for 17 years, I’m just going to start taking my MDX down the street to the local shop from now on. More

by brick_i Verified Customer Verified Customer

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They try to send way too many notifications. I don’t need 47 texts while you have my car and 16 emails. I don’t need 47 texts while you have my car and 16 emails. More

by kelton.johnston.15 Verified Customer Verified Customer

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First off I bought with them years ago and because it changed owners I now lost my free oil changes when k bought my lease out. On top of that I have an 839 credit score and was told I could go through changed owners I now lost my free oil changes when k bought my lease out. On top of that I have an 839 credit score and was told I could go through a certain credit Union but ended up paying a higher interest rate. I wasn’t told until the papers were right on from on me. I could have gotten a better rate at my credit union, especially with an 839 credit score! I know a thing about dealer reserve and this was shady. We are selling our home and planning to pay off the car for our new home and we were told we get penalized to pay it off early, which now puts our home purchase in jeopardy. We used to be kayak customers here but now we will take our business elsewhere. More

by Panda Verified Customer Verified Customer

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