Lindsey Chipman

The dealership caused an oil filter puncture, resulting in months of leaking oil, property damage, and an unnecessary diagnostic charge. I brought my vehicle in for an oil change in March, and months la in months of leaking oil, property damage, and an unnecessary diagnostic charge. I brought my vehicle in for an oil change in March, and months later I discovered oil leaking all over my driveway and garage. When I inspected the filter, there was a clearly punctured hole — something that should never happen during a routine oil change. I even had pictures showing the damage. I scheduled an appointment for 8 AM to have the issue addressed, but I didn’t leave the dealership until 11 AM. Despite the fact that the problem originated from their service, I was still charged half labor for a diagnostic and given only a $25 discount, totaling $125. I don’t believe I should have been charged for an issue caused by their own mistake. This experience has left me extremely disappointed, and I’m now considering selling my car and taking my business to a different dealership. More

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After being a loyal client of Jody Wilkinson Acura, for years, the experience with the new ownership was a complete let-down. Taking my Acura in for a routine service under the Murdock name was not a pleas years, the experience with the new ownership was a complete let-down. Taking my Acura in for a routine service under the Murdock name was not a pleasant experience… I always used to feel like being at the JWA dealership was a posh experience. The oil change I had done with Murdock had me waiting in the lobby for 3+ hours! Gone is the quick service time, the warm cookies, and the upscale employees that give 5-star service. After being a loyal customer for 17 years, I’m just going to start taking my MDX down the street to the local shop from now on. More

by brick_i Verified Customer Verified Customer

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FANTASTIC service! ! Thank you for repairing my 2024 MDX that Mike Hale/Riverton messed up terribly!!! Red carpet treatment from beginning to end fixing a warranty issue ! Thank you for repairing my 2024 MDX that Mike Hale/Riverton messed up terribly!!! Red carpet treatment from beginning to end fixing a warranty issue that Mike Hale couldn’t handle. They had my car for 6 weeks and Murdock fixed it in 4 hours! 3 texts with videos keeping me informed on the repair along with 2 phone calls from Elijah from Murdock and only 2 calls that I made from Mike Hale actually answered in 6 weeks. Murdock is the ONLY dealer to buy and service your Acura from in Utah. THANK YOU MURDOCK!!! More

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First off I bought with them years ago and because it changed owners I now lost my free oil changes when k bought my lease out. On top of that I have an 839 credit score and was told I could go through changed owners I now lost my free oil changes when k bought my lease out. On top of that I have an 839 credit score and was told I could go through a certain credit Union but ended up paying a higher interest rate. I wasn’t told until the papers were right on from on me. I could have gotten a better rate at my credit union, especially with an 839 credit score! I know a thing about dealer reserve and this was shady. We are selling our home and planning to pay off the car for our new home and we were told we get penalized to pay it off early, which now puts our home purchase in jeopardy. We used to be kayak customers here but now we will take our business elsewhere. More

by Panda Verified Customer Verified Customer

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Great dealership. Very friendly. Helped me find exactly what I needed and worked a deal out that was good for both of us. Got me out of my trade and into the car I w Very friendly. Helped me find exactly what I needed and worked a deal out that was good for both of us. Got me out of my trade and into the car I wanted. More

by brallen99 Verified Customer Verified Customer

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The facility is clean, the people are nice, the parking is easy to access and feels safe. Absolutely no complaints whatsoever. is easy to access and feels safe. Absolutely no complaints whatsoever. More

by RETROROCKER1967 Verified Customer Verified Customer

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Great experience and the best place to buy a car. What a good group of people What a good group of people More

by joshjacobs9 Verified Customer Verified Customer

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