Scott Hornbeck
Scott Hornbeck at Nissan of Richmond

Scott Hornbeck

Service

Nissan of Richmond

11401 W Broad St
Richmond, VA 23233

4.0
168 Reviews
4.0

168 Reviews

Write a Review

Dealership Experience

2 yrs, 5 mos

Industry Experience

21 yrs, 5 mos

Languages Spoken

English English

168 Reviews of Scott Hornbeck

October 27, 2024

Dealership Rating
Employee Rating

Worst experience ever with a dealership. Car broke on the way home from purchase. Has been with them for two months, they refuse to fix it or pay for it to be fixed anywhere else. Extended w More

by D. Travis Brandel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 28, 2024

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jamee Robinson Owner Loyalty Manager (804) 346-4200 ext: 1308

July 12, 2024

Dealership Rating
Employee Rating

This is the worst dealership stay away from this people a all cost. They have the worst customer services, the worst sales agents and the management is the most rudest one I ever face during business. No goo More

by sandro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jamee Robinson

Jul 15, 2024

Nissan of Richmond responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

December 02, 2023

Dealership Rating
Employee Rating

As a veteran and a recent customer of Nissan of Richmond, I am compelled to share my deeply disappointing experience to warn others about the deceptive practices and disrespectful treatment I encountered dur More

by JR
Recommend Dealer
No

Other Employees Tagged: Antouan Mahrous

Dec 06, 2023

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

November 08, 2023

Dealership Rating
Employee Rating

This service department is a joke! They lie repeatedly. My brakes failed tonight coming home More

by luvndm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Debbie Conyers

Nov 11, 2023

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

Nov 15, 2023

luvndm1 responded

My husband took care of the situation but I would like you to know that your front desk rep was extremely rude and disrespectful when I called to speak with you regarding the situation last week. She didn't want to transfer me but before she did, I was mocked by her! I have never experienced such rudeness and I have worked in customer service in many roles throughout the years. You should definitely think of hiring new staff there that will treat customers with more respect.

October 28, 2023

Dealership Rating
Employee Rating

I first called Khalil bc my son’s car had to be towed to the dealership and Khalil was helpful original finding a tow truck for us. Once the car was towed to the dealership, I was told the car may be looked More

by DebbieG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Debbie Conyers , Khalil Smith

Nov 01, 2023

Nissan of Richmond responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

October 13, 2023

Dealership Rating
Employee Rating

Stephon and Harry did an excellent job taking care of us every step of the way. There customer service was exceptional. They had a positive attitude the whole time and engaged conversations with the both o More

by justinaa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Conyers , Marcus Grey, Alki Nickolaou, Johnny Prince, Stephon Ross, Jacobi Smith, Khalil Smith

Oct 13, 2023

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Stephon and our team. We're glad to hear we delivered such a great experience! We appreciate this awesome, five-star review. Jennifer Herrera Owner Loyalty Manager

August 03, 2023

Dealership Rating
Employee Rating

The only consistency is someone is going to call to try and buy the car. Every time I go in it's something different. What I asked for this time wasn't even done, alhough the tech made a "note":when I sche More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 04, 2023

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1045

July 31, 2023

Dealership Rating
Employee Rating

The team is very helpful making the experience of taking my vehicle in for service a good one every time. Thanks More

by SFOUBERT68
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Conyers , Alki Nickolaou, Karra O'Bryan, Johnny Prince, Kavon Smith, Khalil Smith

Jul 31, 2023

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We appreciate this awesome, five-star review. Paula Quick Owner Loyalty Manager

July 28, 2023

Dealership Rating
Employee Rating

Very dedicated to the service they do for the customers and go into deep conversations when they explain what the issue was and what needs to be done to fix it. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Conyers , Alki Nickolaou, Karra O'Bryan, Johnny Prince, Kavon Smith, Khalil Smith

Jul 28, 2023

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 27, 2023

Dealership Rating
Employee Rating

It is extremely clean, they were extremely professional impolite with me, and they explained everything about my vehicle without overcharging me. Overall an awesome experience, and I will come back for my More

by JESSICASHEARS101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Conyers , Kavon Smith

Jul 28, 2023

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

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