Scott Fuller

Very courteous and friendly service the technician was knowledgeable and on point with his job knowledgeable and on point with his job More

by teebone650 Verified Customer Verified Customer

Report | Print

I had an issue with my breaker fluid and they fixed it without charging me without charging me More

by comradewing Verified Customer Verified Customer

Report | Print

The worker was very nice and professional and making sure I was happy with service.🤗 I was happy with service.🤗 More

by danielsjamese Verified Customer Verified Customer

Report | Print

They never called me back from the service department concerning the exhaust repair..I called them and asked about it because the engine light came on after they replaced the exhaust, so I had the sensor concerning the exhaust repair..I called them and asked about it because the engine light came on after they replaced the exhaust, so I had the sensors checked and the oxygen sensor is bad they worked on the exhaust and the oxygen sensor connects to the exhaust it was performing correctly until they worked on the exhaust. I also wanted a breakdown on my 2 year extended service warranty but couldn’t get anyone to tell me what all it covers More

by jfrazierwolf1058 Verified Customer Verified Customer

Report | Print

They are always friendly, accommodating, fast and efficient. I have not had one issue since purchasing my Jetta when needing it serviced. efficient. I have not had one issue since purchasing my Jetta when needing it serviced. More

by afowler4 Verified Customer Verified Customer

Report | Print

Joe N was a fantastic asset. Frustrated with our issues but his clear communication is making us feel much better. That guy is a keeper. Frustrated with our issues but his clear communication is making us feel much better. That guy is a keeper. More

by bprice Verified Customer Verified Customer

Report | Print

Joe Nance with the Serra Volkswagen Birmingham Service Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new v Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new vehicle, as well. We are looking forward to continuing our relationship with Serra Volkswagen. More

Report | Print

VERY POOR CUSTOMER SERVICE SOMEWHAT DISRESPECTFUL TOWARD CUSTOMER. WAITING ROOM WAS ICE COLD. WILL NOT BRING MY CAR BACK TO YOUR COMPANY FOR ANY SERVICES. CUSTOMER. WAITING ROOM WAS ICE COLD. WILL NOT BRING MY CAR BACK TO YOUR COMPANY FOR ANY SERVICES. More

by GEORGE.P.GREEN Verified Customer Verified Customer

Report | Print

The service on my Nissan Altima was timely and done well. The customer service was outstanding. The customer service was outstanding. More

by hintonjoannDNC Verified Customer Verified Customer

Report | Print

Overall, the experience was positive because all the people I dealt with were friendly and accommodating and ultimately provided the service we needed on our vehicle. However, it took 3 days to complete people I dealt with were friendly and accommodating and ultimately provided the service we needed on our vehicle. However, it took 3 days to complete a repair that I was told would likely take 5 to 6 hours. I understand that some repairs take longer than expected, but my main complaint is that the repair wasn't even started until the 3rd day. If I'm scheduling a service appointment 3 weeks in advance, don't have me drop the vehicle off for repair if you're backlogged two days. Contact me and offer to reschedule my appointment, so I'm not spending three days trying to ensure a family of 4 is getting where they need to be because we are down 1 vehicle. Doesn't this defeat some of the purpose of schedule a service appointment? This caused a lot of frustration and inconvenience, and also puts the service providers in an unnecessarily uncomfortable position when customers aren't happy. I do appreciate that we were offered a loaner on the 3rd day by Josh. Joe, Scott and Josh were amazing to work with. I just think the system needs to be evaluated, especially for non-critical repairs like ours, which was simply a warranty repair and recall. Hope this feedback helps! Thanks! More

by bryanrushing20 Verified Customer Verified Customer

Report | Print