Scott Chambers

I bought two vehicles from Royal over the past 5 years and the experience purchasing a Cadillac last month reveals how far the sales team has fallen under Scott Chambers' management. The Lyriq was sold w and the experience purchasing a Cadillac last month reveals how far the sales team has fallen under Scott Chambers' management. The Lyriq was sold with defective parts and every problem I have had with the vehicle could have been identified weeks earlier or avoided entirely if the anyone on the sales team or EV ambassador had taken the time to adequately walk through the Lyriq's functions. Instead, during the walkthrough a call from a peer in the dealership resulting in the EV ambassador saying he needed to end the walkthrough early because he was the only one who knew where something was and needed to go get it. Unfortunately, the subsequent priority for Scott Chambers has been to avoid phone calls, send me to OnStar, end conversations as quickly as possible, and deflect responsibility to the service department. In addition, after the sale I discovered that the VIN was reissued, but Scott refused to provide a reason or help in any way except to say I needed to contact GM. I will probably never know if the lack of a walkthrough and subsequent inaction were intentional because Scott knew the vehicle was defective prior to the sale or if it was just how Royal does business. More

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Royal Cadillac is the best. I’m a returning customer simply because of the customer service. They always do what is right. Nick was amazing to work with, he is knowledgeable I’m a returning customer simply because of the customer service. They always do what is right. Nick was amazing to work with, he is knowledgeable and kind. He made the buying process quick and effortless. Would certainly recommend him to assist you with your next purchase. More

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I’ve never had a better car-buying experience! Jose and his team were incredible—easy to work with, transparent, and genuinely supportive. They provided multiple financial comparisons, explained e Jose and his team were incredible—easy to work with, transparent, and genuinely supportive. They provided multiple financial comparisons, explained everything clearly, and helped me make the most informed decision. Throughout the process, I felt respected, cared for, and confident that they had my best interests at heart. I couldn’t imagine a smoother experience and highly recommend Jose and the Royal Buick team to anyone looking for an honest, trustworthy dealership! More

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From start to finish Nick was hands down the best salesman I have worked with. The full experience was amazing. Drove from NM and it was well worth it. Great job!! salesman I have worked with. The full experience was amazing. Drove from NM and it was well worth it. Great job!! More

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Jake Mullen was a stand in for Martin. I really appreciated all of the help and information Martin provided me. Being a first time buyer, Martin made me feel very comfortable and welcome. I really appreciated all of the help and information Martin provided me. Being a first time buyer, Martin made me feel very comfortable and welcome. He answered all of my questions and was a pleasure to work with. More

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Both Roy and the Dealership are great at helping and showing their customers what they need to know about their vehicles and their warranties, very helpful and reliable for their customers. showing their customers what they need to know about their vehicles and their warranties, very helpful and reliable for their customers. More

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I want to thank MaryLou Monroe our sales representative, she was wonderful. She did everything I has asked for and then some. Very professional and made you feel like you were special. She even had to ch she was wonderful. She did everything I has asked for and then some. Very professional and made you feel like you were special. She even had to change somethings for us for our preference with no problem. I had a couple of minor problems with my Cadillac that she got the reconditioning manager involved to have our problems fixed. I work for another dealer in town and have to say you guys have the right stuff. The sales managers Scott and Joe were great, always helpful. The service advisor Anthony was great with all he did for me. Even the service manager Jim Bingham came out to help me. Mr. Weitman, you have a great team and please thank them for us. Larry and Marie Fox More

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Andy and the team at Royal were great to work with and made this truck purchase seamless and easy. I would highly recommend both Andy and Royal Buick GMC. made this truck purchase seamless and easy. I would highly recommend both Andy and Royal Buick GMC. More

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Car was not detailed, also did not have a full tank of gas, and oil life was at 48%. I may be a GM retiree and will always purchase a GM car but were I make my next purchase will depend on the condition t gas, and oil life was at 48%. I may be a GM retiree and will always purchase a GM car but were I make my next purchase will depend on the condition that I receive my car. More

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The absolute best of the best service experience I have ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the following week. This dealership will never, under any circumstances lose my business! I will always buy from Royal, they take excellent care of their customers!!! 😊 More

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