Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Scott Brewer
Refer Me
232 Reviews
232 Reviews
Write a Review
232 Reviews of Scott Brewer
Verified Customer
March 05, 2025
Great customer service. I am able to make an appointment very easily. Love the video that let’s me see what is being done to the car & hear directly from the person working I am able to make an appointment very easily. Love the video that let’s me see what is being done to the car & hear directly from the person working on the car. More
by marksemm76
February 28, 2025
They were very supportive and responsive to my time sensitive issue. Technician went out of his way to help me and get me on my way in a timely manner. sensitive issue. Technician went out of his way to help me and get me on my way in a timely manner. More
by Bam_11385
Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez, Matthew Falcon
February 28, 2025
I lease a 2023 Honda Pilot Elite from Liberty. I own a 2024 Honda Pilot Elite from Executive. The 2023 needed: - Two recalls to be addressed, both of which included safety with the fuel I own a 2024 Honda Pilot Elite from Executive. The 2023 needed: - Two recalls to be addressed, both of which included safety with the fuel line connection. - The lights with the trailer hitch we’re not working with the 2023 pilot, but we’re working with the 2024 pilot, therefore I had concluded that the trailer electrical needed to be serviced. - The wireless charging pad was working very well with the 2024 pilot, but not with the 2023 pilot. I had concluded that the charging pad needed service. I had tried to get an appointment for a couple weeks. I would call and either get put on hold or prompted to leave my number for a call back, both options were computer generated. I finally got an appointment, then needed to cancel for a family emergency. I couldn’t get through to them for the same reason, and left a message cancelling. Several more weeks had gone by after that with multiple attempts each week to get in touch. I’d leave messages and wait on hold for a half hour at a time. I got fed up and called the sales department and asked them to patch me through. I spoke to the manager. He had me leave a message with him for the service manager to call me back. A week later, and still no contact. I called sales again and left a message for the manager. The service manager finally called back. He was nice, apologetic, and was able to make an appointment for me for the following Tuesday. Monday night, I drop the car off after hours with the dropbox. Tuesday morning, I get a call from the service department. They were very confused as to why they received my car and paperwork in the dropbox. I said it was because I had an appointment, and had described the work that needed to be done. they said they had no record of my appointment, but we’re going to try and squeeze me in that day. In regards to the charging pad, the service tech had asked me what kind of phone I have. I responded that I have an iPhone. He said that the charging pads have issues with iPhones, and made it sound like they weren’t interested in fixing it. I insisted that they fixed it as my phone charged fine on the 2024 pilot. They agreed. I got a call in the afternoon saying that the work is completed. There was a loan fuse with the trailer electrical, which they fixed. They had also inquired about doing 30,000 mile service on the vehicle, and I expressed gratitude in the offer, but the declined the service as I will be going elsewhere for that, given my experience with this service center. They also mentioned that their diagnostics had shown an issue with the charging pad, and they were going to replace it. It had to be shipped overnight, so they gave me the option to leave my vehicle overnight or make another appointment. I was afraid of scheduling another appointment because of their track record with my previous appointments. I told them they can keep it overnight and do the service in the morning for the charging pad. They said that everything would be free of charge, including the fuse for the trailer electrical. I had offered to pay for the fuse, and expressed gratitude for their service. They ended up not charging me for anything. When it was time to pick up the vehicle, they said it was a good thing. We replaced the charging pad because I only had 5000 miles left where it would be under warranty. Overall, the experience was long and disappointing. Over the course of the several weeks and trying to get in touch for an appointment, my odometer was ticking away with mileage, and I was fearful that by the time I got an appointment, my warranty would be void. The sales department on the other hand gave me a great experience when I lease my 2023 pilot there. Well, I would go back to the sales department in a heartbeat, I will not be returning to the service department for future service on my vehicles. More
by Rob
February 21, 2025
The service was fairly quick and the staff explained any recommended services I may need recommended services I may need More
by lisag_1019
Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez, Matthew Falcon
February 21, 2025
This dealership fixed all the dents, scratches, etc. caused by the accident and now my car looks new again. caused by the accident and now my car looks new again. More
by THESTASSENS
Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez, Matthew Falcon
February 19, 2025
As always I have best experience bringing my car to Liberty Honda. Level of servicing here is the same level as in Ukraine! Thank you! Liberty Honda. Level of servicing here is the same level as in Ukraine! Thank you! More
by Ivan Ugryn
Other Employees Tagged: Christian Diaz
