Scott Bisig

Bait switch service dept ! Big scam go elsewhere place sucks Kevin is horrendous, general manager won’t return a phone call. Big scam go elsewhere place sucks Kevin is horrendous, general manager won’t return a phone call. More

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Unprofessional and totally unresponsive! Stay away. My new Atlas with 400 miles was in their service dept for 6 weeks! They could not fix the AC - 400 miles! I eventually got VW of America to replace th My new Atlas with 400 miles was in their service dept for 6 weeks! They could not fix the AC - 400 miles! I eventually got VW of America to replace the car. Not one manager ever called to apologize for the inconvenience...NEVER. I scheduled an appointment to swap the car - and was made to wait another 35 minutes. Go to Jack Daniels or Crestmont - save yourself the aggregation that I experienced! More

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Will never go to any other VW I have been a VW customer for 13 years. Love the car, love the brand and love the service. Joe Heidt has always been a dealership I can rely on and tu I have been a VW customer for 13 years. Love the car, love the brand and love the service. Joe Heidt has always been a dealership I can rely on and turn to for all my VW needs. The manager Scott, has been there for me since my very first VW purchase and assisted in guiding me into a vehicle that was the perfect fit. Herman, my salesman, was very knowledgeable about the car I chose and showed me all the ins and outs. At the end of the day, I left with a car that I’m very happy to drive and call mine. It was a great experience from start to finish. More

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Salesman, Alfredo, won my business back! From the personable welcome;through negotiations; to delivery of car - Alfredo was a pleasure to deal with. Attentive and knowledgeable, he even work From the personable welcome;through negotiations; to delivery of car - Alfredo was a pleasure to deal with. Attentive and knowledgeable, he even worked with me on his day off! Very pleased with the deal he worked out with the Scott, the manager. This dealership is lucky to have such a great salesperson and because of him an extremely satisfied and happy customer. More

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Excellent Customer Service Experience! The people at Joe Heidt VW really know how to take care of their customers. Scott and Juan in sales took good care of me when I purchased a certifi The people at Joe Heidt VW really know how to take care of their customers. Scott and Juan in sales took good care of me when I purchased a certified pre-owned car. Mike in finance made sure that I got a great loan rate and got the right amount of extra warranty on the car. Joe in service couldn't be any nicer. My car had an issue with a wear part that was technically "out of warranty"; however, the dealership took care of this cost as I have only had the car for a couple of months. I have dealt with a good number of car dealerships over the years and I never worked with a more honest, caring group of people then everyone at Joe Heidt VW. More

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Terrible Sales Associate I have purched 3 vehicles from Joe Heidt in the past. #1 a 2008 Jetta certified pre owned #2 2008 Vw jetta certified pre owned #3 2012 VW Passat new. I have purched 3 vehicles from Joe Heidt in the past. #1 a 2008 Jetta certified pre owned #2 2008 Vw jetta certified pre owned #3 2012 VW Passat new. #1 I had very few problems with purchase. Service on the other hand. They told me the car was out of warranty. Yes, the original warranty not the extended warranty you get with the certified pre owned. I had to take it to Palasades VW in West Nyack NY. They told me "NO PROBLEM SIR, THIS IS COVERED UNDER WARRANTY" #2 Same thing happened with service. On the Sales side, They sold me a car that was already sold. I then said I wanted that car and they said no. I had an executed contract so they wiggled and gave me another car that was an SE instead of the S and had 30,000 more miles then the original car I purchased. This car has been beat on. Have had many problems and had to take it to Palasades VW again....#3 Passat had 1 issue and never went back to Joe Heidt. So here we are at #4 spotted the ad for a Touareg, thought I would give them another shot since Palasades didn't have the car I wanted....and then BOOM John tried to ram this car down my throat. John used the old, just put a deposit down to hold the car. I did! What a mistake this was. It is now a few months later and still no refund. If you are thinking about purchasing the 2013 Touareg flint grey. (has around 14,000-15000 miles on it. Yet, it is listed in the ad saying 7800) (This is another deceptive trick they use to get you into the dealership) I wouldn't. This is the vehicle I was going to purchase. The car was driven by the owner who kept his dog in it. This car had so many scratches and dents on it and the back bumper had a tear in it. Not sure what else he had hit or what is wrong. They just painted over the problems, vaccumed the car and sprayed a scent into the car to try and hide the dog smell. I am sure they never changed the in cab air filter to reduce the smell. John kept saying it would be good as new. I don't see how this is possible!!! If, you do decide to purchase this vehicle. The last price I negotiated was $37,000. they have it listed for 39,900 or 39,999 just thought I would help out a fellow consumer. My Final Thoughts on this dealer: I would look at a different dealer, they overprice their cars and service is terrible. Bt the way, to be fair! I just got back my deposit after contacting my credit card company. The credit card company helped me through the process! GOOD LUCK consumers! UPDATE: Since, I first wrote this. The dealership has corrected their ad to state the actual MILAGE and has reduced the price of the car. This will look as though I was making this all up. I didn't realize the dealership get to see this review before it is posted. It takes a few weeks for this review to be posted. This allows the dealer to fix any problems. More

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Great Car-Buying Experience I couldn't ask for a better team than Paul, Mike, and Scott. They went above and beyond to get me into my new Jetta and I couldn't be happier. Excell I couldn't ask for a better team than Paul, Mike, and Scott. They went above and beyond to get me into my new Jetta and I couldn't be happier. Excellent customer service, and they communicated with me every step of the way. Highly recommend this dealership for your next car! More

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I purchased a new 2013 vw passat sel tdi everything went well. A mistake was made by then taking my car i use off the road both new car & old car had wrong plates. Mistake are possible but the way they hand well. A mistake was made by then taking my car i use off the road both new car & old car had wrong plates. Mistake are possible but the way they handled it was a horrible. It took the 7 days to straighten it out. The reg came on the 7th day with out a phone call to see if we were home man just came to door with registration. They knew nothing about the mix up till I contacted them and I never had such bad dealings with a vw dealer before I could still be driving with wrong plates on car and one of the cars was not registered. So you can guess what would happened if police pulled you over. More

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3 years ago when I leased my 1st VW, this dealership was 3 years ago when I leased my 1st VW, this dealership was a pleasure to work with. This time around, it was the opposite of a pleasure. I waited almo 3 years ago when I leased my 1st VW, this dealership was a pleasure to work with. This time around, it was the opposite of a pleasure. I waited almost a month to get my car after I was told it was ready and available on the lot. I was given the run-around as to where my car was, why it was taking so long, and the reason of the delay. I was repeatedly told I would receive a call back 'within the next hour'.... and after waiting 4 or 5 hours on several occasions, I would have to take the iniative and call the dealership back again in which case I would never get the person I wanted to speak with on the phone. When my car was finally available and ready, I received a text message telling me to come pick it up... a text, really?!?! I was never once apologized to for anything until the end when I met with the manager, Scott. He was the one that got things done for me, and I appreciated his help. Now, 3 months later, I have a new car issue that I would like to discuss and I have now left 3 messages in the past week for the above manager to call me back. What is the problem here???? I have no intentions of recommending this dealership to anyone. More

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I have always been pleased with the service I from Scott Bisig at Joe H VW. However, Mr.Paul Dunn's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such Bisig at Joe H VW. However, Mr.Paul Dunn's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Joe Heidt Motors Inc for years to come. Sincerely, R Diaz More

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