Schell Tingley

I purchased my 2021 Ford F-150 brand new from Capital City Ford in Carson City in October 2021. By April 2022, I reported a serious electrical issue causing a parasitic drain on the battery. Since then, City Ford in Carson City in October 2021. By April 2022, I reported a serious electrical issue causing a parasitic drain on the battery. Since then, I’ve brought the truck to Reno Corwin Ford (and back to Carson City Ford) over ten times for the same unresolved problem. Despite repeated visits, countless days of my truck sitting untouched in their lot, and my extended warranty coverage, the issue remains. In December 2023, Reno Corwin Ford replaced the battery under warranty, but the electrical drain persisted. Recently, the battery failed again—yet I was told I’d need to pay out of pocket, even though the underlying issue has never been fixed. Their own staff admitted in 2022 that “it’s a known issue and there is no fix.” More recently, one advisor stated the battery should be covered under warranty if compromised by an electrical fault, but management refused to honor it. After three years of failed repairs, broken promises, and dismissive responses, Reno Corwin Ford has now banned me from service after I swore in frustration. This is not how a dealership should treat a loyal customer. The lack of urgency, respect, and accountability is staggering. Appointments mean nothing, updates are rare, and their refusal to take ownership of a warranty problem is unacceptable. I’ve escalated this to Ford Corporate and will continue to pursue resolution, but I feel it’s important for other customers to know what to expect at Reno Corwin Ford: poor communication, no urgency, and little to no accountability. If you value reliable service and respect as a customer, I strongly recommend avoiding Reno Corwin Ford. More

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DO NOT DO BUSINESS WITH THEM! !!!! My wife and I bought a 2020 F-150 from Corwin. We took it in to get some items checked out about 5 months after we bought it. We had a vibration !!!! My wife and I bought a 2020 F-150 from Corwin. We took it in to get some items checked out about 5 months after we bought it. We had a vibration in the steering wheel and the stereo wasn't working right. They took it into the shop to look at it. They found out that that one of the brake lines on the driver side front had come loose and was rubbing. The zip tied that up instead of fixing it and the main stereo unit needed to be replaced. The turned around and where going to charge me almost $500 to fix the break line. They said they were going to order the stereo and call me when it came in and never did. I had called the service advisor and the service manager to find out what was going on and I never heard anything back. More

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Second vehicle purchase where is CORWIN FORD of Reno. Professional and courteous and knowledgeable, great experience all around! Thank you. Professional and courteous and knowledgeable, great experience all around! Thank you. More

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This dealership consistently is so helpful, welcoming, and great. I have purchased 4 vehicles here and all of the deals were so smooth. I cannot say enough good about this team. and great. I have purchased 4 vehicles here and all of the deals were so smooth. I cannot say enough good about this team. More

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Cherae is a professional sales person an friend. We enjoyed our business with Corwin Ford. We will continue to do business in the future to come. Thank you for the pleasant experience. I will refer We enjoyed our business with Corwin Ford. We will continue to do business in the future to come. Thank you for the pleasant experience. I will refer Corwin Ford to others for sure. Great place to buy. More

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This dealership doesn't even deserve 1 star. Told service advisor front dome lights, visor lights and garage opener buttons do not work told her to have fuse changed. Charged us 206.46 for doing Told service advisor front dome lights, visor lights and garage opener buttons do not work told her to have fuse changed. Charged us 206.46 for doing nothing. Guess mechanic was not interested in changing a fuse. After getting home, my husband finds the burned out fuse. Gets a new fuse and now our lights work. I believe we are owed a refund. Completely useless results on our so called serviced vehicle. End result: service manager never attempted to call or leave a message to discuss our problem, after dealership customer relations person relayed my dissatisfaction to him. More

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