Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Saul Vela
Saul Vela at City Limits Nissan
Refer Me

Saul Vela

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

Contact Me
4.8
62 Reviews
4.8

62 Reviews

Write a Review

62 Reviews of Saul Vela

December 12, 2024

Dealership Rating
Employee Rating

Great place as always! Took care of my car as expected. Excellent customer service thank you! More

by ZELDA.STANFORD39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Andrew "Buzz" Buzzerd, Jayden Scott, Jay Carlos, Eric Hernandez

Report | Print
Dec 12, 2024

City Limits Nissan responded

Thank you so much for your kind review, we appreciate you and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

December 07, 2024

Dealership Rating
Employee Rating

The dealership is definitely worth going going to. Prompt service and friendly is key. They have it all. They go way and beyond to make the customer happy. More

by Chelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jay Carlos

Report | Print
Dec 07, 2024

City Limits Nissan responded

Thank you so much for your kind review, I will be sure to pass your comments along to the team and we hope to see you again soon! Thank you, Jason Laguna General Manager

November 30, 2024

Dealership Rating
Employee Rating

Had a better experience this time around my service rep was very helpful and paid attention to my concerns and even showed me a video to help ease my anxiety on things.. More

by tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 30, 2024

City Limits Nissan responded

I am glad to hear the Service team was helpful and attentive to your concerns, and appreciate you taking the time to tell us about it! I will be sure to pass your comments along, and we hope to provide you with many more years of excellent service! Thank you, Jason Laguna General Manager

November 30, 2024

Dealership Rating
Employee Rating

Experience was calm and delightful, and was informative on the vehicle purchased,thank you Kemi More

by ROBERTLANDMARK60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Andrew "Buzz" Buzzerd, Jayden Scott, Jay Carlos , Kemi Pignault was the salesman

Report | Print
Nov 30, 2024

City Limits Nissan responded

Thank you so much for taking the time out of your day to leave us this wonderful review, we greatly appreciate it! Welcome to the City Limits Nissan family, and have a fantastic weekend! Thank you, Jason Laguna General Manager

November 24, 2024

Dealership Rating
Employee Rating

My car was towed there last minute, I received a call early morning, and it was fixed before the service dept closed the same day. Great, fast service More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 25, 2024

City Limits Nissan responded

Thank you for your review, I am glad to hear the team took great care of you and we got you back on the road in a timely manner! If you need anything at all, please don't hesitate to reach out to us. Have a great week! Thank you, Jason Laguna General Manager

Nov 26, 2024

City Limits Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 20, 2024

Dealership Rating
Employee Rating

Saul was quick to explain the fix I required and kept me informed about the process throughout my short wait! More

by sydney.bellman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 21, 2024

City Limits Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2024

Dealership Rating
Employee Rating

I take my vehicle for an oil change and inspection when it is time to take it in… always courteous and polite personnel…. More

by doram654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Andrew "Buzz" Buzzerd, Jayden Scott, Jay Carlos

Report | Print
Nov 19, 2024

City Limits Nissan responded

Thank you for your kind words, I will be sure to pass them along to the team and we hope to see you again soon! If you need anything at all, we're always happy to help! Thank you, Jason Laguna General Manager

November 16, 2024

Dealership Rating
Employee Rating

service department. needs to simply be replaced, poor service trying to hustled you for things that do not need fixing! for more money. More

by postman
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sergio Dehoyos, Jason Laguna, Daniel Sanchez, Jayden Scott, Jay Carlos, Robert Heredia , Cree Shumaker

Report | Print
Nov 16, 2024

City Limits Nissan responded

I'm so sorry to hear you did not have a good experience with us, we strive to provide top notch and transparent service for every customer and take it very seriously when we fall short. If you are willing to provide us with more information about your visit so that we might use it to improve and potentially turn your experience around, please reach out at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

November 14, 2024

Dealership Rating
Employee Rating

Great customer service, very knowledgeable, and kept me updated through the process. Saul addressed my concerns and made sure my car was in great hands! More

by GALVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 14, 2024

City Limits Nissan responded

Thank you so much for your kind review, I will be sure to pass your comments along to the team and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

November 14, 2024

Dealership Rating
Employee Rating

I don’t know when I go to the dealership I look for honesty and I always get the short end of the stick when I trade in I won’t choose Nissan again More

by tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Nov 14, 2024

City Limits Nissan responded

I am so sorry to hear you did not have a satisfactory visit with us, we aim to provide a completely transparent and honest experience for every guest and would love to know more about your visit. If you are willing to provide more information, please reach out at 512-444-1400 so that we can attempt to resolve this with you! Thank you, Jason Laguna General Manager

1
2
...
7

Dealership Inventory (427 Vehicles)

used 2023 Toyota Camry car, priced at $35,541
2023 Toyota Camry
used
White exterior
Automatic
Front-wheel Drive
$35,541
View Details
used 2023 GMC Yukon car, priced at $49,477
2023 GMC Yukon
used
Titanium Rush Metallic exterior
Automatic
Four-wheel Drive
$49,477
View Details
new 2024 Nissan Sentra car, priced at $23,886
2024 Nissan Sentra
new
Black exterior
CVT
Front-wheel Drive
$23,886
View Details
used 2023 Ford Expedition car, priced at $61,671
2023 Ford Expedition
used
Agate Black exterior
Automatic
Four-wheel Drive
$61,671
View Details
used 2020 GMC Sierra 1500 car, priced at $34,997
2020 GMC Sierra 1500
used
Summit White exterior
Automatic
Four-wheel Drive
$34,997
View Details
used 2022 Chrysler Pacifica car, priced at $22,814
2022 Chrysler Pacifica
used
Gray exterior
Automatic
Front-wheel Drive
$22,814
View Details
View All Inventory