Saul Metcalf

August 27, 2024: We were towing a 5th wheel on day one of an extended vacation when our RAM gasser had a major transmission failure. A suitable replacement 2500 diesel was on the Autostar of Hendersonvill of an extended vacation when our RAM gasser had a major transmission failure. A suitable replacement 2500 diesel was on the Autostar of Hendersonville lot. The "used truck" they had was in good shape and drove well, so we signed the deal. Management was gracious to allow us to boon-dock overnight in their back lot allowing us to shift all the towing components over to the new truck. However, while I was installing the 5th wheel hitch and standing in the bed, I noticed on the cab top serious dents and scrapes, all the way down to bare metal with flaking rust. Apparently, the previous owner drove it into a low parking garage. This damage is not observable unless you are standing in the bed nor was it pointed out by the salesman or listed in the super clean Carfax. I brought the damage to the Sales Manager's attention and in discussion, phrases like "You bought it as is" and "It's minor damage" were stated. I truly believe he was just as surprised to see this damage, but I was disappointed that he used these words in our conversation. I also believe Autostar of Hendersonville missed this damage on their trade-in inspection when they took possession! After some back and forth, and to their credit Autostar of Hendersonville produced a "We Owe You" paper that said they would fix the damage when our extended trip was completed. That was a perfect and desired solution and allowed the deal to be sealed. I was a happy customer as I drove away to meet our adventure, and I provided several reviews heaping praise for their work with us during this stressful situation. Fast forward to the repair. We live 2.5 hours away from Hendersonville so I thought it reasonable to get a "local to me" quote for the repair. My local body shop quoted $1728 and said the headliner would have to be dropped and the damage worked out before filling and painting. I sent the quote to Autostar of Hendersonville and they declined the offer, advising me to bring the truck in for the body work. We scheduled the repair and drove the 5 hours round trip to the dealership. Today was pickup day. The headliner had not been dropped and the repair to the cab roof is NOT even up to high school body shop standards. Is it painted the same color? YES. Are the gouges filled? YES. Is the paint smooth? NO, and the roof shows a 3/8" negative dip in the middle of the cab. Is it fixed properly? NO WAY. Most disappointing is the Management of this organization. In the end the "We Owe" was offered to retain the deal and it was accepted gladly, but the quality and level of work behind the "we owe" is not acceptable for any business standard. More

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Saul helped me out in a pinch and made me feel comfortable while looking for the perfect car with only an 8 hour window! Will definitely call on Saul for future purchases for sure. Great guy! comfortable while looking for the perfect car with only an 8 hour window! Will definitely call on Saul for future purchases for sure. Great guy! More

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We began an epic vacation pulling our 5th wheel. Heading up Saluda Pass toward Hendersonville NC our truck went into limp mode and the transmission overheated. After cooling down we were able to l Heading up Saluda Pass toward Hendersonville NC our truck went into limp mode and the transmission overheated. After cooling down we were able to limp it into the dealership under our own power but not healthy. Diagnostic info revealed several issues, none of which would guarantee a smooth vacation trip. Without time to regroup we opted to pursue purchase of an available used truck on the lot. Noah Agne was an island for us! With his Sales Manager Saul, they got us into the new to us vehicle and allowed us to “boondock” overnight on their lot while we changed and adapted the 5th Wheel hitch between vehicles. Thanks to their heartfelt concern and help we have been able to catch up and continue our once in a lifetime adventure. Thank you again Noah, Saul, Dustin, Jackson, and others that assisted and put up with us. Kudos to the staff and organization in its entirety. Highly recommend. They really went overboard attending to our situation. More

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Very friendly people and they pay attention to the customers needs and advice accordingly. The process was swift and I would highly recommend them. Thank you customers needs and advice accordingly. The process was swift and I would highly recommend them. Thank you More

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Jake Weis was very accommodating regarding my unique trade requests. He communicated and kept me up to date on progress of our successful purchase. He is an asset to AutoStar. trade requests. He communicated and kept me up to date on progress of our successful purchase. He is an asset to AutoStar. More

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After going to the Jeep dealership in Asheville and not getting follow up or going the extra mile we took our business to Autostar of Hendersonville NC. I cannot say enough about how helpful these guys wer getting follow up or going the extra mile we took our business to Autostar of Hendersonville NC. I cannot say enough about how helpful these guys were. We looked for over one month for a Used Jeep Wrangler. Mickey and his team kept in contact with us even texting after hours looking for just the right Jeep for us in our price range. The manager called us on a Friday stating he had a great vehicle for us ! We ended up buying a 2023 Jeep Sahara 4xe hybrid. We love it and get great gas mileage it drives wonderfully. Without this companies persistence, patience and help we would have just ordered one online. Great customer service and we feel we got a great deal. Cannot recommend highly enough, Tony and Rose Anderson Asheville NC More

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Super nice salesman with great personality very easy to deal with he went over and above deal with he went over and above More

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Very professional, friendly staff! The establishment was clean and the vending machine gave me 2 sodas! The establishment was clean and the vending machine gave me 2 sodas! More

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Love the Customer service and personalized service from Alejandro! Was an easy transaction. Would recommend 10/10! Alejandro! Was an easy transaction. Would recommend 10/10! More

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Very happy with the service and follow up. I had a very positive experience dealing with the Auto Star Team. I had a very positive experience dealing with the Auto Star Team. More

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