Sarim Sajjad

BMW of Orland Park will never get another order from me. I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 202 I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 2025 BMW X5 with air suspension. It was delivered to the dealership on October 31, 2024. The sales manager made a short term decision to sell my custom order to another customer. BMW of Orland Park does not reward customer loyalty at all. Sarim is a terrible communicator. BMWUSA sent me an email thanking for my new order on Nov 2. Sarim excuse was he was off the day the sold the car. He doesn't take care his customers. When I took delivery of my car, Sarim set an appoint for 11 AM. He had me sign a couple of documents. Then walked me order to service area and had me wait 3 hours to get into the finance office. At 12:45 he said I was next up. But, I didn't into the finance office until 1:45. Sarim agrreed I purchased a lot BMW products. I hope he enjoys cashing his last commission check from me. I will take my business one of the other 9 BMW centers in Chicago market. 2025 X5 - Purchased at Orland Park 2023 X7 - Purchased at Orland Park 2022 X5 - Purchased at Orland Park 2019 X5 - Purchased at Orland Park 2017 X5 2016 X5 2014 X5 2012 X5 2011 X5 More

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Sarim was fantastic to work with and responsive, very knowledgeable of the process and informative. Would recommend working with him and the dealership for a BMW knowledgeable of the process and informative. Would recommend working with him and the dealership for a BMW More

by mf00134 Verified Customer Verified Customer

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My existence with dealership was excellent. Management so good and professional. Im recommend this dealership! Management so good and professional. Im recommend this dealership! More

by WAREZZZYAROSH Verified Customer Verified Customer

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The salesperson and manager were great to work with. They were a dynamic team working together to ensure my happiness. They were a dynamic team working together to ensure my happiness. More

by welchcaroll Verified Customer Verified Customer

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This was a pleasant experience. I would recommend this dealership to my friends and family. I would recommend this dealership to my friends and family. More

by welchcaroll Verified Customer Verified Customer

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Did a great job in finding me the car I wanted despite difficulties with being a new arrival in the USA. Highly recommend difficulties with being a new arrival in the USA. Highly recommend More

by CC Verified Customer Verified Customer

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Very efficient. Sarim handled our transaction with professionalism and kindness, He is working on getting a second key FOB for us. Sarim handled our transaction with professionalism and kindness, He is working on getting a second key FOB for us. More

by jerintony2 Verified Customer Verified Customer

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Very professional interaction. I felt good about the deal I received. Sarim was a very good salesman and was attentive to my needs. I felt good about the deal I received. Sarim was a very good salesman and was attentive to my needs. More

by jamespfinn Verified Customer Verified Customer

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I would not recommend this dealership. They look a deposit on an order X5 and then sold the vehicle the day it arrived at the dealership. SARIM sent a text 6 hours after saying I ordered a They look a deposit on an order X5 and then sold the vehicle the day it arrived at the dealership. SARIM sent a text 6 hours after saying I ordered another vehicle. I was notified by BMWUSA about order before Sarim communicated anything to me. I have a production number or estimated arrival date for the new order. I would recommend finding another dealership to work with. Maybe one that is honest about the process and communicates effectively. More

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fast and smooth transaction. I would highly recommend this dealership. Looking forward to do more business in the future I would highly recommend this dealership. Looking forward to do more business in the future More

by VYTIS Verified Customer Verified Customer

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