Sarah Diaz
Sarah Diaz at Bob Penkhus Mazda at Powers

Sarah Diaz

Reputation Management

Bob Penkhus Mazda at Powers

7455 Test Drive
Colorado Springs, CO 80923

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11 Reviews
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11 Reviews

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11 Reviews of Sarah Diaz

July 19, 2023

Dealership Rating
Employee Rating

Every time I enter the building it is a fun atmosphere to be in. They are very accommodating and Franco is the best at customer service! He is very friendly and goes out of his way to make things happen! We More

by WLM48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franco Leonard

Jul 19, 2023

Bob Penkhus Mazda at Powers responded

Thank you so much for your kind words about Franco and our service department! We appreciate you!

April 18, 2023

Dealership Rating
Employee Rating

Every time I go to the service department they are always welcoming and always look out for me and my vehicle.Franco is an awesome worker and everybody that works there I cannot complain or say anything bad. More

by Mayrim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sevan Stryker, Franco Leonard, Mike Wahl, Keith Youngers, AJ Ager , William Chavez, Joey Culbertson, Robert Harnouss

Apr 19, 2023

Bob Penkhus Mazda at Powers responded

Mayrim, thank you for your kind words about Franco and the rest of our team! We appreciate your support and business!

April 17, 2023

Dealership Rating
Employee Rating

Accountable and professional . Akways taken care of in a timely and professional matter. Great attentive staff. More

by WINGATTO71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2023

Bob Penkhus Mazda at Powers responded

We appreciate the 5-star review! Thank you for trusting us with your service needs!

April 06, 2023

Dealership Rating
Employee Rating

Very nice employees as well as a very comfortable place to relax while getting your car worked on More

by ERIKMOSCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sevan Stryker, Jeff Huston, Victoria Hollihan, Franco Leonard, Mike Wahl, Keith Youngers , William Chavez, Joey Culbertson, Robert Harnouss

Apr 07, 2023

Bob Penkhus Mazda at Powers responded

Thank you, Erik! We're so happy to hear you feel comfortable at our service department.

December 23, 2022

Dealership Rating
Employee Rating

The techs are wonderful and helpful. Keith is an amazing supervisor who is always helpful More

by Jensen93
Recommend Dealer
Yes

Other Employees Tagged: Victoria Hollihan, Franco Leonard, Keith Youngers, AJ Ager , Joey Culbertson, Destiny is an amazing parts person..

Dec 23, 2022

Bob Penkhus Mazda at Powers responded

Thank you so much for taking the time to leave a review! We're so glad to hear you had a great experience. Happy Holidays!

June 02, 2021

Dealership Rating
Employee Rating

Excellent service. Manager is great and truly goes above and beyond word making sure he gets the best deals for you and your family. Team overall odds truly good all the way managers to part departments. More

by Jayel
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Huston , Hoss Delanghe, Brian Garside, Kenny Guerette, Jerry Iuppa, Brenden Medina, Adam Torres

Jun 14, 2021

Bob Penkhus Mazda at Powers responded

Thank you for the review. We pleased to hear you enjoyed your visit to our dealership. Come see us again for any other car needs.

May 02, 2021

Dealership Rating
Employee Rating

Excellent service, amazing staff at an incredible price!!! My car is precious to me and I wouldn't think of going anywhere else. I want my car to have a good service history and the records kept are More

by teri3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sevan Stryker , Brandi Collins, Jeff Crawford, Megan Jung, Robert Kania, Jerry Lane, Colton Lewis, Jerry Ohu, Steve Valle-Terstege

May 12, 2021

Bob Penkhus Mazda at Powers responded

Teri thank you for taking the time to write a review about your experience with our staff. We are honored by your trust and are happy we could provide you with great customer service and work. See you at the next visit.

October 01, 2020

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Employee Rating

Mazda is unable to complete the work necessary for my headlight. The part is back ordered 8+ months. I consider this a safety issue. I was given a loaner with barely a quarter tank of gas and ver More

by DEBRUZGA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Jeff Crawford, Colton Lewis, Jerry Ohu, Cathy Prange

Oct 02, 2020

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

August 11, 2020

Dealership Rating
Employee Rating

Very courteous and they seem as though they care about you and your vehicles. Plus they will address all your other concerns other than what your vehicle was originally there for. More

by DORYHILL
Recommend Dealer
Yes

Other Employees Tagged: Kris Bradney, Matt Canales, Brandi Collins, Jerry Lane, Colton Lewis, Jerry Ohu, Steve Valle-Terstege

Aug 13, 2020

Bob Penkhus Mazda at Powers responded

Thank you for taking the time to write a review. We always strive to treat our customers' cars like our own! We are so happy you had a pleasant experience with us and look forward to seeing you next time!

July 26, 2020

Dealership Rating
Employee Rating

I had an appointment for an oil change they ended up taking about two and a half hours. Way too long! Especially if waiting in their very small, nowhere to socially distance, waiting room. I don’t plan More

by JENNILEEREEVES
Recommend Dealer
No

Other Employees Tagged: Brandi Collins, Jacob Conner, Corinna Couchman Couchman

Jul 28, 2020

Bob Penkhus Mazda at Powers responded

We truly apologize that you were disappointed in your service visit with us. It is very important to us that our customers feel safe while waiting for their service so we do have limited seating in the service waiting room in order to allow for 6 feet of separation between seats. As such, we welcome our service customers to sit at any available showroom tables if waiting room space is limited. We also do apologize for the wait time for your oil change. We will be more than happy to provide you with ride share service to any destination or look into providing a loaner car if applicable on your next visit! We would greatly appreciate the opportunity to improve upon your experience in the future. Please contact us at social@bobpenkhus360.com or (719) 473-4100 and we will be happy to discuss further. Again, we apologize that we did not meet your expectations. We sincerely hope that we can earn your trust back.

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