Sarah Brittis | Page 4

Ferrari Silicon Valley responded

Thank you for your feedback. We apologize for the delays you experienced with both the start of service and the delivery timing. We appreciate your patience and understanding, and we're glad to hear that the complimentary rear diffuser fix was helpful. Your satisfaction is important to us, and we’ll work on improving timeliness for future visits. Thank you for choosing Ferrari Silicon Valley.

Ferrari Silicon Valley responded

Thank you for the wonderful feedback! We’re thrilled to hear that our team continues to provide high-quality service and excellent communication. We’re honored to be your trusted choice for Ferrari care, and we look forward to serving you for many more visits to come!

Ferrari Silicon Valley responded

Thank you for your honest feedback. We apologize for the extended time taken for your recent annual service. Five days is indeed longer than we aim for, and we understand how frustrating that can be. We're actively working to improve our turnaround times to provide a more efficient experience for valued customers like yourself. We appreciate your patience and hope to deliver a smoother service experience on your next visit. Thank you for bringing this to our attention.

Ferrari Silicon Valley responded

Thank you for sharing your detailed feedback. We're thrilled to hear that Sarah and our service team have consistently provided you with exemplary service. However, we sincerely apologize for the issues you encountered during your car purchase experience. The lack of communication, the condition of the car, and the errors with the paperwork are unacceptable, and we completely understand your frustration. This is not the standard we strive for, and we will take your feedback seriously to ensure improvements are made. We value your business and hope to restore your confidence in us. Please don’t hesitate to reach out if there's anything further we can do to address your concerns.

Ferrari Silicon Valley responded

Thank you for your feedback! We're glad to hear that your recent experience at Ferrari Silicon Valley met your expectations, with excellent communication and accommodations from your advisor. Ensuring your satisfaction, especially with follow-ups on work like the windshield repair, is our priority. We appreciate your trust and look forward to providing you with seamless service in the future.

Ferrari Silicon Valley responded

Thank you for your feedback and for giving us the opportunity to address the issues you experienced. We’re sorry for the initial concerns but are glad to hear that our team was able to make it right with a complimentary battery replacement. Your satisfaction is important to us, and we’re committed to providing you with the high level of service you deserve. Please don’t hesitate to reach out if you need further assistance in the future.

Ferrari Silicon Valley responded

Thank you for your kind review! We're thrilled to hear that Sarah and the entire team at Ferrari Silicon Valley provided you with excellent service. We truly appreciate you choosing us and are grateful to have you as part of our Ferrari family. We look forward to serving you again in the future! Forza Ferrari!

Ferrari Silicon Valley responded

Thank you, Bob, for your continued loyalty and trust in Ferrari Silicon Valley. We are honored to have had the opportunity to assist you with the purchase of three Ferraris in the past year and a half. It’s incredibly rewarding to hear that our sales, service, and parts teams have provided you with an unparalleled experience. At Ferrari, we strive for excellence in everything we do, ensuring every client leaves with complete satisfaction. Your trust means everything to us, and we look forward to continuing to exceed your expectations in the future. Forza Ferrari!

Ferrari Silicon Valley responded

Thank you for your kind review! We're delighted to hear that you had a prompt, helpful, and friendly experience. It’s always our goal to ensure our customers leave happy, and we’re thrilled to have achieved that for you. We look forward to assisting you again in the future!