Sara Baranoski

Buyer Beware! The worst car servicing experience I have ever had. Dec 13 I bring in a working and strong VW SportWagon which is still under warranty until De The worst car servicing experience I have ever had. Dec 13 I bring in a working and strong VW SportWagon which is still under warranty until Dec 29th to check an intermittent EPC sensor light on the Dash. My daughter brought the car in to be serviced while she was home for winter break. 7 weeks later, on Jan 28th I had AAA tow away a broken non running car which the dealership sat on. Dec 13 – Jan 6: multiple voicemails from me, unreturned calls, and mystery lights. I got a report that the check engine light issue was resolved ( I did not have a check engine light issue – it was an intermittent EPC light) Jan 6th – stated needed an O2 sensor and a starter issue was fixed. What? I had a working car with a small probably minor light issue. Was told it was not covered by warranty because the dealer could not locate that I even had a warranty. This is strange because they are a VW dealer service station. All they needed to do was check the VIN # in VW Elsa2Go system which is used by all VW dealers in the United States. All talk, double talk, and wishy-washy crap about how they can’t figure it out, or so and so is on vacation, or their printer is broken or any number of other odd things that make it weird that a VW dealer can’t see if a car is covered by warranty. Jan 27th returned to dealer to pick up car. The dealer had done nothing. No work on O2 sensor (probably because that wasn’t broken) no work on the EPC sensor light, no work on anything. After a day of calls back and forth they finally agreed to honor the new car warranty and allegedly fixed the non-existent O2 sensor problem. They still couldn’t find the warranty just honored it under something called a smog emissions govt warranty – what??? Just honor the warranty that expired after I brought the car in. Still no word on the EPC sensor The person I spoke with still couldn’t locate the warranty, couldn’t navigate the VW systems, the warranty manager was out of the office, so and so was sick - any number of excuses and gobble-de-gook, and double talk to mask the scam that was coming. 3 hours later (while my daughter waited) after allegedly installing an O2 sensor – I got a call that the car would not start and now needed a $1200 alternator that is dead along with the battery. I towed the car to another mechanic at this point. Remember I brought in a good, working, and totally happy 6-year-old car with less than 70K mileage and had to TOW IT AWAY from the dealership because they are so inept. Remember - When you hear the double talk coming out of their mouths – BEWARE! Don’t take my word for it - simply look through this website of complaints, and on YELP and other sites. What do they all have in common ?- a lack of responsiveness to calls, inflated billing for new previously unknown issues, double talk, and hemming and hawwing. I think I saw this on 60 minutes and Dateline when I was a kid. Do not give them your business. If I could give them no stars I would. More

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