Santiago Serrano
Santiago Serrano at Potamkin Hyundai
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Santiago Serrano

Service Advisor

Potamkin Hyundai

6200 NW 167th St
Miami Lakes, FL 33014

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4.9
106 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

106 Reviews

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106 Reviews of Santiago Serrano

January 06, 2025

Dealership Rating
Employee Rating

Excellent great good solid customer service professional understanding hopefull appreciate knowledgeable education nice happy smiles More

by manuelg0324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Potamkin Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 24, 2024

Dealership Rating
Employee Rating

I was able to set my appointment for the day I needed and I got the service I need within the time frame they told me. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2024

Potamkin Hyundai responded

Thanks for sharing about your experience with Potamkin Hyundai. We appreciate your business and hope to see you again soon!

November 27, 2024

Dealership Rating
Employee Rating

Had to bring in (2) cars in for service at the same time. Just before the Holidays to be faced with Unexpected Car Expenses, both my wife and I became unsure and worried about the outcome. Our Service Advis More

by Javier & Christina Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Potamkin Hyundai responded

Javier and Christina, Thanks for sharing about your experience with Potamkin Hyundai. Santiago and our team appreciate your business and hope to see you again soon!

November 12, 2024

Dealership Rating
Employee Rating

I am very happy to be part of the Potamkin Family. .. whenever my car needs service they find the solution to all my problems. More

by ednymendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Medina

Nov 12, 2024

Potamkin Hyundai responded

Thank you for choosing Potamkin Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 11, 2024

Dealership Rating
Employee Rating

The service department is well run and the renovation provides a comfortable environment to wait for your service. They adhere to appointment times and are quite friendly. My service advisor, Santiago Se More

by Bernice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Potamkin Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Potamkin Hyundai, Bernice, we look forward to having you as a valued customer for many years to come!

October 29, 2024

Dealership Rating
Employee Rating

I really like your fast and convenient working style for customers. I hope that Hyundai in the future will be the foundation for all classes to aim for. I wish you always success. More

by Van Minh Le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Perez, Carlos Medina, Felix Lopez, Ara Miranda, Nicole Ramos, Orlando Gonzalez, Carlos Gonzalez, Ray Gonzalez , Anyer Blanco, I don’t miss your name . But I love you all

Oct 29, 2024

Potamkin Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 18, 2024

Dealership Rating
Employee Rating

Friendly efficient service! Santiago of the service dept excellent And efficient ! The place looks clean and welcoming! More

by checcucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cashier nice and knowledgeable

Oct 20, 2024

Potamkin Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Santiago and our team, and we look forward to working with you again.

October 12, 2024

Dealership Rating
Employee Rating

Excelente service and great experience with the team at Hyundai Potamkin in Miami Lakes once more More

by raul.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2024

Potamkin Hyundai responded

Raul, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 23, 2024

Dealership Rating
Employee Rating

Todo muy bien y estoy muy contento con el trabajo que haces y muchas felicidades para el equipo gracias More

by ceperoluis0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Perez, Carlos Medina , Lazaro Cordero

Sep 24, 2024

Potamkin Hyundai responded

Thanks for sharing about your experience with Potamkin Hyundai. We appreciate your business and hope to see you again soon!

September 12, 2024

Dealership Rating
Employee Rating

Great staff everyone was there to help Willie the service manager keep me informed everyone steep More

by omancina8962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Perez, Carlos Medina , Lazaro Cordero

Sep 13, 2024

Potamkin Hyundai responded

Thanks for sharing about your experience with Potamkin Hyundai. We appreciate your business and hope to see you again soon!

Sep 13, 2024

omancina8962 responded

Great service

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