Sansom Lo

It may seem silly but I saw the red bow. I bought an $80,000 Cadillac and didn’t get the red bow presentation. I never met the sales manager. I didn’t get a thank you note. When I had to bri I bought an $80,000 Cadillac and didn’t get the red bow presentation. I never met the sales manager. I didn’t get a thank you note. When I had to bring the car back 9 days after I bought it for an extended service appointment because the home charger wouldn’t work, I was given a horrible tuna can Hertz Rent a Car as a loaner. The charger should have been checked before I drove away with the new car. 68 days after the purchase they still haven’t sent the permanent plates I know they received more than 10 days ago. I still don’t have the payment book from GM Financial because the finance guy missed something we needed to sign. I called him to find out where my payment book was and he realized I needed to sign something else. I have now had to hunt around to find where to send my first payment because I still don’t have the information and the payment is due in 10 days. The sales man was very helpful but didn’t explain the benefits of the EV Go credit vs credit to install a home charger. When I called finance 3 days later to see if I could change it, he never called me back. When I was at the dealership 10 days after the purchase, he told me it was too late to change. I still don’t have the EV Go account info yet. I have to honestly say, it hasn’t felt like Cadillac service More

by cindipedersen Verified Customer Verified Customer

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sansom was great. very well spoken and helpful. couldnt ask for a better sales rep. 10/10 buying experience from NW Chevy very well spoken and helpful. couldnt ask for a better sales rep. 10/10 buying experience from NW Chevy More

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Sansom was great person to work with while we in process of finalizing the Car and other paper work. of finalizing the Car and other paper work. More

by Meghana Maynal Verified Customer Verified Customer

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Clean, professional, friendly, and fast. Lo was standing outside waiting for us when we arrived and greeted us. He was very friendly and helpful. Finance guy was also fast and communicative. Lo was standing outside waiting for us when we arrived and greeted us. He was very friendly and helpful. Finance guy was also fast and communicative. More

by learyan2001 Verified Customer Verified Customer

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I recently had the pleasure of purchasing a truck through Northwest Chevy, and I can honestly say the entire process was outstanding—from the preorder to the final delivery! I preordered my truck through the Northwest Chevy, and I can honestly say the entire process was outstanding—from the preorder to the final delivery! I preordered my truck through them, and the team made the entire process smooth, transparent, and stress-free. From the start, the staff at Northwest Chevy was incredibly helpful. They took the time to go over all the details, answer all my questions, and keep me updated on the status of my preorder. It was reassuring to know they were as invested in getting me the perfect truck as I was. When my truck finally arrived, everything was exactly as promised—right down to the specifications and features I had requested. The delivery was seamless, and I was thrilled to take it home knowing I had the perfect vehicle for my needs. What really stood out to me was how transparent and professional the team was throughout the whole process. No pushy sales tactics, just honest communication and a dedication to getting me the best deal. Plus, their after-sales service has been great, which makes me feel confident in my decision to preorder and purchase with them. If you're considering preordering a vehicle, I highly recommend Northwest Chevy. They made the whole experience easy and enjoyable, and I’ll definitely be back for my future vehicle needs! More

by madmax722 Verified Customer Verified Customer

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Great to negotiate with. Employees are understanding and respectful with customers. Although I was not in a position to afford the 2019 GMC Yukon XL by financing it, I apprec Employees are understanding and respectful with customers. Although I was not in a position to afford the 2019 GMC Yukon XL by financing it, I appreciate them for letting me unwind the trade with no penalty whatsoever. I do apologize for that and not blame them for the mistake I made. More

by Michael Leonel Chavez Arce Verified Customer Verified Customer

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The entire team was top-notch. From start to finish a great experience. Thank you. From start to finish a great experience. Thank you. More

by michaeldmarcus Verified Customer Verified Customer

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Great customer service! Finally a dealership with integrity! I highly recommend them.for any and all car needs. Finally a dealership with integrity! I highly recommend them.for any and all car needs. More

by Bob Verified Customer Verified Customer

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Was a great place to do business with and I would recommend other people to go there freindly people recommend other people to go there freindly people More

by RBLAISDELL38 Verified Customer Verified Customer

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Nice dealership. Sansom was very knowledgeable and helpful. Efficient and fast service. Much appreciated. Thanks. Sansom was very knowledgeable and helpful. Efficient and fast service. Much appreciated. Thanks. More

by boseajoy Verified Customer Verified Customer

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