Sansom Lo

Communication from the dealership was great. My new truck was exactly as it was described to me. My new truck was exactly as it was described to me. More

by geoff18 Verified Customer Verified Customer

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Although I found the vehicle I was looking for and priced fairly, my overall experience was less than satisfactory. I had a couple of exchanges (via text, phone, email) with my salesperson a few days priced fairly, my overall experience was less than satisfactory. I had a couple of exchanges (via text, phone, email) with my salesperson a few days before I decided to purchase a vehicle, and they were all OK. After the test drive, we started to look at numbers (price, payments etc.) and couldn't come up with something we both could agree on. Then my salesperson wanted to show me a similar vehicle (that was price a little lower). I reluctantly agreed (knowing it was not what I really wanted) when I walked up to it, I immediately said no because I told him it was not a color I wanted (white) and then he said had a similar but different model, so we walked over to it. Guess what....it was white as well! We then went back to the office to discuss the vehicle I really wanted and still couldn't come up with an agreed upon number. By then I was there over an hour and decided to call it quits. I got up, shook his hand said thanks and it was time for me to go because we just couldn't get to where I needed to be. I was almost to my car when he and his sales manager called out to me to see if there was something else that they could do. I said OK but no more than 10 minutes (I was already there long enough). The sales manager tried to get to where I needed to be, but still the numbers didn't work. I began to leave a 2nd time when the finance manager came out, spoke to me and asked if I could give him another 5 minutes to get it worked out. I agreed and he did come up with something I could live with. The financing went about as smooth as could be expected and after a little 2 hours I drove away in my vehicle. While you would have thought that was the end of the story, it wasn't. The next morning when I was heading to work, I noticed my gas gauge was low. I thought that was strange because every time I had purchased a vehicle in the past the tank was always filled (whether the car was new or used). I had to stop on my way home to drop off a check for the remaining down payment and when I arrived neither my salesperson nor finance manager was there. Wasn't a big deal so I spoke to another salesperson and left the check with him and mentioned the gas experience. He said for me to come back another time and they would fill the gas. The next day I called my original salesperson to let him know I have dropped the check out. When he answered I told him who I was and then he asked if I was the person who wanted the Charger! I said no that he had just sold me a car day before yesterday. He said he was sorry that he had so many customers that he got a little confused. He thanked me for dropping off the check and then I mentioned the gas level and he said that it their policy to have a 1/4 tank of gas in the car for used vehicles. I told him that had purchased 20-30 cars in my lifetime and always drove off with a full tank. He said times have changed, and his manager wouldn't let them fill it up. He said it would cost them a lot of money if they did that with all cars and something to the effect about if affecting the business line. I told him that I thought that was poor customer service and all the radio ads hearing the owner said they take care of customers. Anyway, after a little back and forth we hung up and I was done. Well, a couple of hours later I got a call from my salesperson again asking me to call the rental company because my rental car was still there. Here's the story behind that! When I was in the process that day of trying to figure out if I was going to purchase a car, I called the car rental company to extend my rental another 2 days just in case. After it looked like we were going to come up with an agreement I asked my salesperson if someone could meet me at the rental facility so I could drop the car off. He asked who the company was, I told him, and he said they had a partnership with them and all I had to do was leave the keys there and to let them know. More

by astromike1958 Verified Customer Verified Customer

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I like it a lot excellent service they tried to get you the best deal you can get and I will recommend them to anybody the best deal you can get and I will recommend them to anybody More

by javierlr1976 Verified Customer Verified Customer

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While the sales process was good, with great communication, the closing was not a great experience due to deception and lies. Luckily for myself, I reviewed my 'deal' and found the deception and communication, the closing was not a great experience due to deception and lies. Luckily for myself, I reviewed my 'deal' and found the deception and a manager worked with me to resolve the issues the next day. Overall I would recommend due to the sales experience and the willingness to fix the issues however, I would BEWARE during signing and pay extra attention to what they're claiming vs what you receive. More

by rustyshackleford Verified Customer Verified Customer

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As usual, although they say we will give you the KBB trade in price for a well maintained, clean, good condition vehicle they do not! The salesman Samson Lo did his best and kept the deal together. trade in price for a well maintained, clean, good condition vehicle they do not! The salesman Samson Lo did his best and kept the deal together. We are happy with the newer vehicle with its more advanced technology. More

by leonardconradson Verified Customer Verified Customer

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Sold me a car with a bad engine your commercial sucks don’t believe them don’t believe them More

by glenjrobertson Verified Customer Verified Customer

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Lo was really professional and good at his job, he was also very friendly, we’re glad that we got our two cars with them. also very friendly, we’re glad that we got our two cars with them. More

by elijahbecerra Verified Customer Verified Customer

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Sansom was very great! Easy to purchase from and showed up on his off day Easy to purchase from and showed up on his off day More

by cbarajas688 Verified Customer Verified Customer

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Great experience purchasing my vehicle from beginning to end. Everyone is very friendly and knowledgeable. end. Everyone is very friendly and knowledgeable. More

by RTiller Verified Customer Verified Customer

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Beyond happy with the service they provided me! I’ve been declined at so many places and they helped me finally get my first car! I’ve been declined at so many places and they helped me finally get my first car! More

by velazquez1996.mv Verified Customer Verified Customer

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