Sanjay Varmon

Rishi my salesperson was amazing! He was very knowledgeable and was not pushy at all. He even drove my new car all the way to my home in Troy. Also, Sean the finance manager was grea He was very knowledgeable and was not pushy at all. He even drove my new car all the way to my home in Troy. Also, Sean the finance manager was great and so helpful. I will recommend the dealership to family and friends. So happy! Hands down- best dealership experience ever! More

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Only giving one star because we did not have a great experience at this dealership. We found a car that we really liked and were ready to buy it and that is when they realized that they did not have the experience at this dealership. We found a car that we really liked and were ready to buy it and that is when they realized that they did not have the title of the car in their possession. Our purchase was on hold until they would receive the title from Florida. After 1 week and a half, our salesperson still assured us that he would let us know as soon as he had the title. We waited patiently and checked in daily. We assumed that he put the car on hold for us because we said that we were going to buy it. We never found out when the title arrived but instead received an email from our not-so-great salesperson that one of his colleagues sold the car to another customer and there is nothing he can do. No apology and no effort on his part to get the car back for us. We are not sure why it wasn’t put on hold for us because we were only waiting on the title. We are extremely disappointed and frustrated on how this verbal agreement was handled, the lack of communication and customer care. We will take our business elsewhere and don’t recommend this dealership to anyone! More

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Sanjay and Rishi were super helpful and knowledgeable. I love my new Durango, xxxxxxto them and the Suburban staff! We will be back for sure. I love my new Durango, xxxxxxto them and the Suburban staff! We will be back for sure. More

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Very kind and attentive answered all my questions very helpful with all my needs and wants helpful with all my needs and wants More

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Awful Terrible communication Week five and lease still not complete Lowballed on trade in ( Carvana paid 2700 more) Offered lease at a much higher rate than advertised Multiple calls to get a co still not complete Lowballed on trade in ( Carvana paid 2700 more) Offered lease at a much higher rate than advertised Multiple calls to get a copy of the closing paperwork Called lessor after four weeks and non returned calls from dealer they had no record of transaction, finally received a phone call and made first lease payment to dealer More

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I experienced extremely poor customer service with Suburban Honda. This week I had a verbal agreement on a Honda Odyssey which was then sold to another customer (which was disappointing but understand Suburban Honda. This week I had a verbal agreement on a Honda Odyssey which was then sold to another customer (which was disappointing but understandable). As I was informed that the car wouldn't be held for me because 'we don't take deposits from traveling customers'. What was problematic was that due to a lack of attention to detail, lack of communication and no preparation at best or blatant dishonesty at worst is that I wasn't informed that this vehicle was sold to another customer until I had traveled 4 hours I was sitting in the dealership. This was after having checked in with my sales rep at the close of day on the day we originally agreed, then again on the morning before I left. After wasting another 90+ mins at the dealership (that consisted of three attempts by a sales rep and a manager to sell me a Pacifica I said I had no interest in, an attempt to upsale, poor justifications, eventually an apology, and a lot of silent waiting while being told "we will see what we can do" and "we'll contact you with information, about another Odyssey tomorrow.") I left the dealership having only the small resolution of being compensated a full tank of gas for my drive. The follow up communication came two days later caused me to miss a vehicle I could have been interested in. Things ended with their sales rep requesting me to drive the four hours back to the dealership without any deal or assurances other than"I will be more communicative this time.". No thank you. More

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The service was good, they worked with me and made a deal on a good used malibu. I will recommend anyone that wants a good used car to buy from saburban honda. Joey was very nice and easy to work with. Thank on a good used malibu. I will recommend anyone that wants a good used car to buy from saburban honda. Joey was very nice and easy to work with. Thanks 😊 More

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