Sani Hadzibrahimovic

I recently had the pleasure of leasing a Lexus from Lexus of Manhattan, and I couldn't be more thrilled with the experience! From the moment I walked through the door, the team made me feel welcome and value of Manhattan, and I couldn't be more thrilled with the experience! From the moment I walked through the door, the team made me feel welcome and valued as a customer. Raymond Liang was fantastic. His knowledge about the Lexus lineup was impressive and he took the time to understand my needs and preferences. I appreciated how he patiently answered all my questions, providing thorough explanations of the features and benefits of the various models. The whole experience was enjoyable and stress-free. Overall, my experience exceeded my expectations, and I am absolutely delighted with my new Lexus. I highly recommend this dealership to anyone in the market for a vehicle. You will be met with a knowledgeable, helpful, and friendly team that prioritizes your needs and satisfaction. More

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My family and I recently had the experience of purchasing a 2022 RX with Dom. And what an experience it was—sike! From the moment you sit down, they make it abundantly clear that buying from them is a privil a 2022 RX with Dom. And what an experience it was—sike! From the moment you sit down, they make it abundantly clear that buying from them is a privilege, and you should be grateful for any modicum of respect or honesty. Forget about a “luxury” car-buying experience—this felt more like customer service at McDonald’s. Honestly, they should just rename this place the McDonald’s of Manhattan. If we hadn’t already put down a deposit and committed to our word, we would’ve walked away. STAY AWAY! Background We scheduled an appointment on a rainy Thursday and arrived to an empty dealership. After waiting a while, we were finally greeted by our salesperson, Dominique, or “Dom.” After basic pleasantries, Dom promised us “a few hundred dollars off” the listing price before we even saw the vehicle. When we inspected the wet car and pointed out a few scratches, Dom verbally promised to take care of those as well. Trusting Dom, I left him with my retired parents to work out the details—a mistake on my part. We paid the listed price, put down a deposit while waiting for the title (ETA: one week), and were assured the car would be delivered in good condition. The Nightmare Begins Fast forward to the weekend: we got a call from one of the used car managers informing us the title was in and to call back to schedule our appointment. After four unanswered calls on a Saturday, we finally reached Sani, a sales manager. Without any greeting or acknowledgment of the original delivery estimate, Sani angrily stated that if we didn’t pick up the car by Monday, he’d sell it to someone else—deposit or not. He then hung up on us. Imagine speaking to someone you’ve never interacted with, only to be met with hostility, a one-liner ultimatum, and a hang-up. If a sales manager is yelling at customers without knowing contract details and abruptly hangs up, how do you think the rest of the team behaves? Check the reviews—this experience seems to be par for the course. Despite everything, we honored our word and spoke with Mike and Aladdin, two other used car managers, who were much more reasonable and understanding. We scheduled a pickup for a few days later in the morning. Pickup Day We arrived prepared, with insurance in hand, and the dealership had our checks cashed by 10:30 AM. After inspecting the car again, we reminded Dom of his promises: cleaning/buffing the car and ensuring a license plate without the number “4” (considered bad luck in our culture). At this point, we were ready to finalize the transaction, but we were told there was an “elevator malfunction” and were asked to leave. There was zero communication throughout the day unless we reached out for updates. At Dom’s request, we returned at 3 PM, still hoping to make it to our family Thanksgiving dinner. Unfortunately, we ended up sitting at the dealership for hours without any updates. Dom was nowhere to be found, and various employees repeatedly claimed they didn’t know what was going on. By 6:30 PM, we were the only customers left and had to cancel our family dinner. From what we observed during those hours, other customers were treated with the same indifference and lack of respect. At least the dealership is consistent—in belittling their customers equally. The Final Straw We finally received the car at 7 PM—an hour past closing. The license plate had two “4s,” the car had not been cleaned or buffed as promised, and to top it off, we were given only one key. Of course, we had to pay an additional $300 for a second key. We left exhausted, dejected, and completely disillusioned. Good luck to anyone who encounters these two at this dealership—or anywhere else in life. More

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Raymond is very knowledgeable and patient, thoroughly explaining the car's electronics. He's responsive and answers questions quickly. Working with him is comfortable, and he's dedicated to customer sati explaining the car's electronics. He's responsive and answers questions quickly. Working with him is comfortable, and he's dedicated to customer satisfaction👍 More

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I recently purchased a brand new car through Lexus of Manhattan. I have to say my experience there was nothing short of exceptional. I have been looking at cars for a few weeks and have visited 8 deale Manhattan. I have to say my experience there was nothing short of exceptional. I have been looking at cars for a few weeks and have visited 8 dealer locations in the NYC area. The people and service at Lexus was hands down the best experience. The Lexus of Manhattan dealership is beautiful by the way. The people there are very welcoming. I didn't have that experience in many of the dealerships I went into. My sales associate Raymond was so kind, patient and really listened to what I needed. I never felt pressured and was taken care of every step of the way. I was completely open to any brand but Lexus checked the boxes when it came to model style, features, price, overall longevity and service. I noticed that communication between the departments was very efficient. Sani, the manager, was always present. I was never left just waiting, trying to figure out what was happening. Everything was done very quickly. When the car that I was interested in was in storage, they moved it to the dealer location by the very next day. My buying process took a few days because I had a few things to work out. When Raymond was out for the day, Konstantinos took over and took care of us. He was so pleasant to work with. Nothing was stepped over; everything was explained from finalizing the buying process to explaining everything about the car to me before I left the lot. I had such a great experience working with Raymond and Konstantinos I would definitely buy another car from them in the future. If you're looking for a new car, definitely check out Lexus of Manhattan. More

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Everyone at this dealership is extremely nice, helpful and professional. We enjoyed our experience here throughly. and professional. We enjoyed our experience here throughly. More

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Very new and clean. It’s nice to have everything in one large facility in the city. It’s nice to have everything in one large facility in the city. More

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Raymond Liang is a very patience sales, because of his patience and explaining I bought the right trim. I am very satisfied with my new RX 350 Premium+. Thank you Raymond and Lexus of Manhattan staffs th patience and explaining I bought the right trim. I am very satisfied with my new RX 350 Premium+. Thank you Raymond and Lexus of Manhattan staffs that helped me. More

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I HAVE PURCHASED 9 VEHICLES IN THE LAST 2 YEARS AND THE QUALITY OF SERVICE AND KNOWLEDGE PROVIDED BY KONSTANTINOS FOTIOU AND THE MANAGERS NICK AND SANI AT LEXUS OF MANHATTAN WAS BEEN THE ABSOLUTE BEST!!! QUALITY OF SERVICE AND KNOWLEDGE PROVIDED BY KONSTANTINOS FOTIOU AND THE MANAGERS NICK AND SANI AT LEXUS OF MANHATTAN WAS BEEN THE ABSOLUTE BEST!!! WOLD CLASS CUSTOMER SERVICE THAT IS UNMATCHED AT ANY OTHER DEALERSHIP IS WHAT I EXPERIENCED! THANK YOU! More

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Picked up a UX for my wife last week. Konstantine went above and beyond for us. He worked with my busy schedule and accommodated all my needs. He stayed back at the dealership till 9 pm t Konstantine went above and beyond for us. He worked with my busy schedule and accommodated all my needs. He stayed back at the dealership till 9 pm to make sure we were able to pick up the car the same day. I have him a set of parameters and he found me the right car at another dealership and got it for me within 2 days. Will highly recommend and send all friends and family based on my experience with him. More

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They are very helpful in working with me to find a particular type of used Lexus, especially Manager Sani H. Sani stays in touch with me and encourages me to stay in touch with him during my Lexus sea particular type of used Lexus, especially Manager Sani H. Sani stays in touch with me and encourages me to stay in touch with him during my Lexus search. More

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