Sandra Redway

Thieves! 1) Car still has same issue 2) Should've been covered under warranty 3) Paid by phone because Svc Dept was going to be closed when I picked up car 1) Car still has same issue 2) Should've been covered under warranty 3) Paid by phone because Svc Dept was going to be closed when I picked up car. Was charged a different price than the total I was quoted when I paid 4) Supposed to get free oil changes. I was charged. 5) Parts I was told would be changed weren't. Car still has same part I installed myself 6) Left messages, no call back Going to file dispute with credit card company More

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Honesty and integrity does seem to be a problem at Atlantic Hyundai. I was looking for a 2024 Santa Fe Hybrid Calligraphy and asked a salesman if they had any on the lot. He told me yes (they didn't) Atlantic Hyundai. I was looking for a 2024 Santa Fe Hybrid Calligraphy and asked a salesman if they had any on the lot. He told me yes (they didn't) and I asked him to show me. The car he took me to was the color and interior I was looking for. So I said let's see if we can reach a deal and we did. I took delivery the next day. It as a week later after I got gas that I realized they hadn't sold me a hybrid. I immediately called them and told them of the mistake and they were not willing to fix it. I would like to think it a mistake on their part, but based on how they have responded, I don't think so, More

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Do yourself a favor and shop elsewhere! Anything will be said to make a sale! Blame was placed on ME multiple times through the leasing process. I have never felt so belittled and upset whe Anything will be said to make a sale! Blame was placed on ME multiple times through the leasing process. I have never felt so belittled and upset when trying to lease a car. And the number given to reach out keeps ringing! I regret ever walking into that dealership. More

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It’s been 9 months since I bought my car here. The car didn’t have the rugs and they were supposed to mail them to me. After months of “they are shipping tomorrow” and “they are on back order” my The car didn’t have the rugs and they were supposed to mail them to me. After months of “they are shipping tomorrow” and “they are on back order” my salesperson stopped answering my calls, texts and emails. I decided to call the main number so I could speak to the sales manager. I called for 2 weeks and every time I asked the receptionist if I could speak to the sales manager only to be transferred to a line that just rings and rings with no voicemail. The receptionist also asked if she could give them a message and I agreed. Still nothing. I decided to try the General Manager and same thing. Finally after leaving a negative Google review the GM called me. He said he would have someone call me to remedy my situation. I finally got a call from someone claiming to be a “customer service manager”. She seemed sincere at first until she told me that she needs me to take down the review before she could help me. She said if I take it down she will immediately send me a tracking number. I told her that after all they put me through I didn’t trust that would happen. After 10 minutes of trying to persuade me she said she would call me back. That was 5 months ago. I guess they are hoping I will just go away. Not likely!! I’ve seen a few of the many (and deservedly so) negative reviews for this place and they all end with an insincere message from management to call them. This is the same manager I couldn’t get a hold of when I needed them. I now understand why this manager never reached out to me. She is too busy replying to negative reviews. More

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I recently had a disheartening experience with Atlantic Hyundai that I feel compelled to share, hoping to save others from similar frustrations. My dealings with this dealership were marked by dishonesty a Hyundai that I feel compelled to share, hoping to save others from similar frustrations. My dealings with this dealership were marked by dishonesty and a complete disregard for customer satisfaction. The issues began when I purchased a vehicle from Atlantic Hyundai, initially navigating a seemingly smooth sales process. Unfortunately, my optimism quickly waned when I discovered a part missing from my newly acquired vehicle. Despite assurances from the dealership that the part would be provided within a week, my experience took a sharp turn for the worse. Numerous attempts to follow up on the missing part were met with evasive responses and unfulfilled promises from the staff at Atlantic Hyundai. Responsibility was shuffled around and the promised timelines were consistently broken. It became increasingly clear that the dealership had no intention of fulfilling their commitment to provide the missing part. Seeking resolution, I escalated the matter to higher management, only to encounter the same lack of accountability. Atlantic Hyundai appeared more interested in deflecting blame than in addressing the issue at hand. It became evident that their focus was primarily on closing deals rather than ensuring customer satisfaction. Adding to my frustration, when I expressed my concerns on social media and review platforms, Atlantic Hyundai responded with generic and insincere apologies, accompanied by empty promises to rectify the situation. Despite their assurances, weeks turned into months with no tangible resolution. Prospective customers should exercise caution when considering Atlantic Hyundai for their automotive needs. The lack of integrity and accountability exhibited by this dealership is alarming. If honesty and transparency are priorities for you in your transactions, I strongly recommend exploring alternative options. Atlantic Hyundai has proven themselves to be an unreliable and untrustworthy establishment, and it is my hope that others will be spared the disappointment of falling victim to their deceptive practices. More

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I just had a horrible purchasing experience at Atlantic Hyundai! Sandra Redway and her Sales Manager agreed to a price of $33,315 but when they wrote up the paperwork, they jacked up the price by $1,500. Hyundai! Sandra Redway and her Sales Manager agreed to a price of $33,315 but when they wrote up the paperwork, they jacked up the price by $1,500. Their digital lease agreement doesn't allow you to see the agreed upon price when you are signing the paperwork. Once I got home, I saw that they overcharged me. I gave them the opportunity to make it right but they decided to cheat me out of $1,500 instead. BEWARE of this dealership! Afterwards, they told me they lost money on this car but meanwhile they sold it to me for over the dealer invoice price. This proves they are dishonest and have no problem cheating their customers out of $1,500. Please don't give them your business. More

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We have been working with Sandra for 25 years over 12 car deals. Never rushes us, we talk and catch up. It's always like talking with an old friend. deals. Never rushes us, we talk and catch up. It's always like talking with an old friend. More

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This is by far the most dishonest dealership I’ve ever been to. The promise you things and once you sign the papers to finalize the sale you are pretty much dead to them. I’ve been waiting 7 months for th been to. The promise you things and once you sign the papers to finalize the sale you are pretty much dead to them. I’ve been waiting 7 months for them to respond to my concerns and they are going out of their way to ignore me in the hopes I will just go away. That’s their strategy. More

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I am now 5 months post purchase of my vehicle and I still do not have the rugs for this vehicle. After 3 months of waiting and being ignored I decided to leave a negative review on multiple platforms. This g do not have the rugs for this vehicle. After 3 months of waiting and being ignored I decided to leave a negative review on multiple platforms. This got their attention! I finally received a call back from someone claiming to be a customer experience manager. She said she would help me get my rugs and asked that I take down the negative review in a show of good faith. She said if I take down the review she would send me a tracking number for the rugs right away. I told her that I would take down the review but only AFTER I received the rugs. She insisted that I take the review down right away. After a lengthy back and fourth and her insisting I take the review down first she finally realized that I was not going to budge on taking down the review until I get my rugs first. It was then that she said the rugs are on back order and I haven't heard from her since (or anyone else there). If they are on back order, what tracking number was she going to send? I am now confident that if I deleted the review, I'd still be rugless. Afterwards I went to the Hyundai website to see if they were on back order and needless to say they were not. They were available for purchase!!!For them to call me and tell me that I need to delete the review before I get my rugs is taking Shady Dealerships to a whole new level. This is next level dishonesty and corruption. If you are looking from buying at this dealership be aware that they will stoop down to any level and are capable of lying about everything. You'd think I was asking for a new car when you see the effort they are putting in to not give me rugs worth less that $200. If they are willing to do all this for a set of inexpensive rugs what do you think they would do to not honor a pricey warranty item? This is the kind of dealership everyone warns you about!! More

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I went there looking at a 2020 Elantra listed at 18,900. The car looked good. When it came to pricing there were a lot of confusing and not well explained hidden fees that brought the end total to 20,900 be The car looked good. When it came to pricing there were a lot of confusing and not well explained hidden fees that brought the end total to 20,900 before tax and after tax the total was 22,876. When I was looking I told them I didn’t want to spend over 20,000 they ensured me that I wasn’t. This was a bit of wasting my time I told them I could do it for the listed price but they didn’t take much off the total they gave me. More

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