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Sandra Pomeraning
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Sandra Pomeraning
Customer Relations Manager
Joseph Toyota of Cincinnati
9101 Colerain Ave
Cincinnati, OH 45251
12 Reviews
Dealership Experience
4 yrs, 8 mos
Languages Spoken
English
12 Reviews
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12 Reviews of Sandra Pomeraning
November 16, 2024
My experience at Joseph Toyota was the best ever from the service department to sales. My sales associate, Mr. Dupree Rathford was the absolute best. He was patient, very kind and very professional. He made service department to sales. My sales associate, Mr. Dupree Rathford was the absolute best. He was patient, very kind and very professional. He made sure I received everything he promised. Such as a full refund that I had just paid to the service department. You see, I hadn’t planned on purchasing a new car so that’s how the refund came into play. There was also a small dent on the front passenger side door. He promised to have the dent removed and it was removed! I didn’t feel pressured or forced into buying a car. I saw it, I loved it and Mr.Dupree made it happen. So, if you need someone who’s gonna treat you right I recommend Mr. Dupree Rathford at Joseph Toyota! I have to give a shout to Trevor. He’s the manager in the service department. I felt that he was honest and he made sure that I was taken care as I waited for my old car to be serviced. Everyone was fantastic! More
by celeste strayhorn
Other Employees Tagged: Trevor Robinson, Dupree Ratchford
May 01, 2023
Luke was very helpful and made whole experience. a pleasure. They bought me a front grill that was.damaged no question aske.when and if I buy another car they will be.my first stop.thank you for a a pleasure. They bought me a front grill that was.damaged no question aske.when and if I buy another car they will be.my first stop.thank you for a great experience. More
by rharsley
Other Employees Tagged: Rob Hughes, Michael McKay, Ward Day, Laura Hall, Luke Shirley
April 11, 2023
They are scammers and liars like any car dealership. The service department is full of idiots. Worst purchase ever and it’s hilarious to me that I keep getting asked to review them The service department is full of idiots. Worst purchase ever and it’s hilarious to me that I keep getting asked to review them More
by johnson.menen
Verified CustomerApril 06, 2023
Excellent job well done the people there showed great respect and they were very helpful respect and they were very helpful More
by janeen2541
Other Employees Tagged: Rob Hughes, Ward Day, Laura Hall
March 31, 2023
Joseph Toyota refused to provide an estimate for repairs. They told us everything would be warrantied through Toyota, then would not return phone calls, then copied me on an email to the other toyota dealer They told us everything would be warrantied through Toyota, then would not return phone calls, then copied me on an email to the other toyota dealer with a parts list - no estimate total - no estimate form ever given to me. Without waiting for other dealer to respond or to get authorization, did the work - claim we owe them $4000 because the work would not be warrantied because of the other dealer's workmanship. Their Consumer Relations Manager says we can get the vehicle back when the other dealer pays for it. They have violated Ohio law (the state has other complaints against them already). We had to go to a Toyota dealer for warranty work - this is a very untrustworthy company which is holding our vehicle hostage. More
by crusch7
Other Employees Tagged: Bob Reardon, Service
November 03, 2022
A very good , friendly, courteous representative. Great service minimum wait time.yes I would recommend them to a friend or relative. Great service minimum wait time.yes I would recommend them to a friend or relative. More
by CARLBROWN.SALES
Other Employees Tagged: Rob Hughes, Michael McKay, Ward Day, Trevor Robinson, Laura Hall , Steve Stackhouse
July 24, 2022
Prompt customer service oriented, excelent service Trusted evaluations Toyota replacement parts are always used. Wait times are never long . service Trusted evaluations Toyota replacement parts are always used. Wait times are never long . More
by HUSKADMS
Other Employees Tagged: Rob Hughes, Michael McKay, Ward Day, Trevor Robinson, Laura Hall , Steve Stackhouse
April 22, 2022
Hassel free helpful, The lady getting my rental car was very nice and polite thanks very nice and polite thanks More
by ottotim
Other Employees Tagged: Laura Hall, Steve Gaddis
February 09, 2022
Great and friendly service. They always do what they say. They only recommend what is necessary. This is the only place I would take my cars for service. They only recommend what is necessary. This is the only place I would take my cars for service. More
by bird5899
Other Employees Tagged: Rob Hughes, Michael McKay, Ward Day, Trevor Robinson, Laura Hall , Jeff Jaeger, Steve Stackhouse
July 16, 2021
After 3 months of waiting -the parts came in the window expert showed up and my RAV4 no longer leaks going through Mike’s Carwash expert showed up and my RAV4 no longer leaks going through Mike’s Carwash More
by LNHMGA929
Other Employees Tagged: Laura Hall , Jeff Jaeger, Mike Woolwine
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