Samuel Tung
Samuel Tung at Norm Reeves Honda Superstore West Covina
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Samuel Tung

Express Service Advisor

Norm Reeves Honda Superstore West Covina

1840 E Garvey Ave S
West Covina, CA 91791

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9 Reviews
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9 Reviews

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9 Reviews of Samuel Tung

July 10, 2021

Dealership Rating
Employee Rating

The Service department is always actively trying to be helpful. The two men that helped me were great. They are very accommodating and work with your schedule. More

by Virimartinez8474
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gabby Dominguez, Juan Luna

Jul 12, 2021

Norm Reeves Honda Superstore West Covina responded

Thank you for the positive feedback and rating!

July 08, 2021

Dealership Rating
Employee Rating

Sam T. expedited the service for me which is much appreciated. Plastic cover and paper mat were left in the car, I wish they would have removed them before they turnover the car back to me. More

by Pcwh46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2021

Norm Reeves Honda Superstore West Covina responded

Hello, we appreciate the high-star rating of our dealership and your service visit. Thank you for bringing your feedback to our attention!

June 29, 2021

Dealership Rating
Employee Rating

Worst place to have a service waited over 2 hours and also forgot to reset the service reminder the told us that we can do it ourselves More

by moralesrosalita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 29, 2021

Norm Reeves Honda Superstore West Covina responded

Hello. We are sorry to hear that your wait time in service was longer than anticipated and apologize for any inconvenience that may have caused. If you are interested, please give our Service Manager, Octavio, a call at 626-756-3870. Thank you.

June 11, 2021

Dealership Rating
Employee Rating

Good service attitude towards customers. very Good service attitude towards customers. very hot-hearted good quality Everything is what the customer needs They did very good job! I am s More

by Yong Lai
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Fang, Anthony Sanchez

Jun 14, 2021

Norm Reeves Honda Superstore West Covina responded

We are very pleased to read your review, Yong! Thanks for the 5-star rating!

June 03, 2021

Dealership Rating
Employee Rating

The service was great as usual. The service on my vehicle was quoted within a 30 minute window and the service was completed within that time window. More

by joshrc1720
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jun 03, 2021

Norm Reeves Honda Superstore West Covina responded

Thank you for the 5-star rating and review on your service visit!

May 26, 2021

Dealership Rating
Employee Rating

Friendly staff... good customer service.Informative Friendly staff... good customer service. Informative regarding services needed. From checking in to service completed has been great. Samuel is ve More

by vwamh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 27, 2021

Norm Reeves Honda Superstore West Covina responded

Thank you for the 5-star rating and awesome feedback!

May 12, 2021

Dealership Rating
Employee Rating

Service advisor. Samuel knowledgeable and friendly. Waiting areas spaceous and comfortable. Good size inventory. Very easy access off 10 San Bernardino freeway at Azusa Avenue. More

by Bobbitchin 72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Salama , Valentin Frausto, Brandon Hanson, Coit Monell

May 12, 2021

Norm Reeves Honda Superstore West Covina responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit.

May 11, 2021

Dealership Rating
Employee Rating

Your review must contain a 25 word minimum to go to the next screen. The word counter fills up as I type. Thank you Tung. More

by Bartnicki.Kevin@aaa-Calif.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 12, 2021

Norm Reeves Honda Superstore West Covina responded

Thanks for the 5-star rating!

April 15, 2021

Dealership Rating
Employee Rating

Honda needs to have more of a discount, and do not try to up sell you every time you come in. Also have discounts for seniors. More

by theckla58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 15, 2021

Norm Reeves Honda Superstore West Covina responded

We appreciate the recommendation and rating, thanks for the feedback as well. Take care!

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