Sammy Rayyan

Communications with Will were very pleasant and effective. He was top notch in all aspects and a real gem. The downsides were the snail pace of the sale execution and miscommunication across va effective. He was top notch in all aspects and a real gem. The downsides were the snail pace of the sale execution and miscommunication across various members of the same team. I understand the need for endless upsells, but I don't appreciate the speed at which each upsell is rolled out: the rejection is logged by revising the invoice, entering a new line with a new upsell, and so on for several iterations and hours. Just getting an accurate quote for a loan/lease payment consumes an enormous amount of time. At this point, you are ready to pay in full to preclude the additional time expense. But exchanging your check for the contract and registration is another time-consuming hurdle one needs lots or patience to overcome. Unlike at other dealerships, all signing is done on paper, which translates in delays in case of typos and error correction. Maybe it's all by design. From identifying the car to its delivery, I communicated with 4 individuals and each had a different version of the to-do-items. Verifying who said what and when could have been avoided with note-taking or a checklist. In total it was 4+ hours to conclude the sale post-test drive. Plus several phone calls to sort out the delivery-related details. Plus overnighting the missing registration and temporary plates that weren't handed over at contract signing. But overall, despite the processing inefficiencies and poor internal communications, which must be cured by the upper management, each individual I came in contact with was wonderful and made an extra effort to compensate for the deficiencies. More

by OM2024 Verified Customer Verified Customer

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Hands down, the best experience I have ever had when it comes to purchasing a vehicle. The professionalism I received from Karan Sood, Bryce and Summy Rayyan was exceptional! I will be seeing this team ag comes to purchasing a vehicle. The professionalism I received from Karan Sood, Bryce and Summy Rayyan was exceptional! I will be seeing this team again in 3 years. Additionally, Casey Shears from the finance department did his best to get me the best deal possible. He is an ACE just like Karan. Usually, some salers judge you before even knowing you. Not at this dealership. Hats off for your excellent service and professionalism! Thank you for your kindness, Raymond-Lamber. More

by hasabumutima23 Verified Customer Verified Customer

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very good guys. with always kindness I hope that all the time it is like when you go for the first time with always kindness I hope that all the time it is like when you go for the first time More

by VAZQUEZ1226 Verified Customer Verified Customer

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They went the extra miles to find me the car I wanted. I appreciated their professionalism and kindness. I would recommend them to anyone searching for a car, they can find what you need. I appreciated their professionalism and kindness. I would recommend them to anyone searching for a car, they can find what you need. More

by AMYDONALDSON Verified Customer Verified Customer

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