Sammy Jo Mannering

Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RE 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RENTAL…TERRIBLE CUSTOMER SERVICE AND SERVICE DEPARTMENT. WOULD NOT BUY A CAR FROM THIS DEALERSHIP…. More

by SRS Verified Customer Verified Customer

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I just had my first service on my 2025 Genesis GV70. I didn't lease the car from Genesis of Naples, but chose to go there because of a poor experience with the dealer that I leased the GV70 from. JC is I didn't lease the car from Genesis of Naples, but chose to go there because of a poor experience with the dealer that I leased the GV70 from. JC is my service rep and he did a great job taking care of my needs. My car was picked up at my home and had a G80 left for us to drive. It turned out that we didn't need the loaner because our car was delivered to us a few hours later. I highly recommend JC and Genesis of Naples! A shoutout also to Sammy Jo Mannreing who helped me get started! More

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I keep receiving emails from this dealership despite not owning a Genesis and not living in Florida. No one can explain it. I have called twice and emailed and spent 30 minutes on the phone. Clearly they do owning a Genesis and not living in Florida. No one can explain it. I have called twice and emailed and spent 30 minutes on the phone. Clearly they don’t have it together. More

by shelagj Verified Customer Verified Customer

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