Samantha Ortiz

I wanted to share my recent experience with Fette Infinity, located at 1137 US-46, Clifton, NJ 07013, as it has been quite frustrating and concerning. I initially delivered my car for repairs, expec Infinity, located at 1137 US-46, Clifton, NJ 07013, as it has been quite frustrating and concerning. I initially delivered my car for repairs, expecting it would take approximately two weeks, but it has now been over a month, and my car is still not ready. I have faced numerous issues with communication; they did not inform me that they would be transferring my car to a different facility for repairs. I discovered this through the GPS tracking device installed in my car. Every day, I have been given promises that my car would be ready the next day, but those promises have not been fulfilled. Last week, I received a call stating my car would be ready on Tuesday, January 21, 2025, but as of today (Wednesday), I still do not have my car. I strongly urge anyone considering Fette Infinity for car repairs to think carefully before proceeding. My experience has been far from satisfactory, and I would not want others to go through the same struggles I have faced. I will not be returning to this location for any sales or service engagements! Thank you for taking the time to read this. New updates to my review: Today, (1/22/2025) I attempted to contact Service Manager but was informed that he was busy. I called every 30 minutes, sent him a text, and even left a voice message, yet I have not received any response. In my efforts to get assistance, I also contacted customer service to see if I could speak with General Manager Juan Villegas or General Sales Manager Dan Fette, but was met with the same response regarding their availability. Could anyone please advise me on how I might be able to get the information I need regarding my vehicle? Any assistance you could provide would be greatly appreciated. Thank you Alec More

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The customer service at this dealership is top notch all around. Salesperson and manager are great! around. Salesperson and manager are great! More

by Pamela V Verified Customer Verified Customer

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Came here first time with my new Q50 for a different tire swap and my advisor was kind enough to take my car when i had no appointment will be coming back for all my services here! Thank You swap and my advisor was kind enough to take my car when i had no appointment will be coming back for all my services here! Thank You More

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Incredible service from Sam and the entire team every time i visit. The service is the only reason I remain a customer time i visit. The service is the only reason I remain a customer More

by JNFBUSINESS Verified Customer Verified Customer

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Fette has been good to us, especially Kenneth Matthews and Daniel Fette. They are knowledgeable and helpful. They go out of their way to accommodate your needs. and Daniel Fette. They are knowledgeable and helpful. They go out of their way to accommodate your needs. More

by EYERKUSS Verified Customer Verified Customer

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Quick and easy, in and out the door, everything was ready to go. Kind a friendly as soon as you walk in. to go. Kind a friendly as soon as you walk in. More

by OSANCHEZ1987 Verified Customer Verified Customer

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I had a great experience at Fette Infiniti for my service on my tire. Sam Ortiz is the top consultant without a doubt and always gives me the best service and makes sure only what needs to get done gets done on my tire. Sam Ortiz is the top consultant without a doubt and always gives me the best service and makes sure only what needs to get done gets done. I will continue to use Fette for all my servicing needs as long Sam is there! More

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I had an excellent lease experience for Start to finish! James , Juan and the gentleman in finance were amazing! James , Juan and the gentleman in finance were amazing! More

by TONIA1964 Verified Customer Verified Customer

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Great place to shop for cars, I got my lease here then bought out my car here. Very friendly and helpful staff. bought out my car here. Very friendly and helpful staff. More

by TAAHIRLATIF Verified Customer Verified Customer

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Leased a 2023 Infiniti QX55 from Fette a few months ago and the sales experience was great. Had an issue with one of my tires over the Memorial Day weekend and even though their service department was boo and the sales experience was great. Had an issue with one of my tires over the Memorial Day weekend and even though their service department was booked, Samantha Ortiz and Daniel Pego made it a priority to squeeze me in and rectify the issue. Talk about excellent customer service! Will definitely continue to do business with Fette Infiniti because of them! More

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