Samantha Franco
Samantha Franco at Sierra Subaru of Monrovia
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Samantha Franco

Product Specialist

Sierra Subaru of Monrovia

735 E Central Ave
Monrovia, CA 91016

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5.0
15 Reviews

Languages Spoken

English English

Spanish Spanish

Employee Video

5.0

15 Reviews

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15 Reviews of Samantha Franco

April 10, 2023

Dealership Rating
Employee Rating

I went to the service department for a random issue with the electronics which I thought would be an ongoing absolute deal breaker for me with the vehicle (front camera problems) and Diane Brereton was extr More

by 2subarudude
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaime Vega, Catherine Camacho

Apr 12, 2023

Sierra Subaru of Monrovia responded

Thank you for the stellar review, 2subarudude! We're pleased Diane accommodated your needs and got you set up for zero life interruptions, as well. We're delighted the issues were resolved and you're back to enjoying your Subaru again. Thank you for choosing Sierra Subaru for amazing service like this!

February 28, 2023

Dealership Rating
Employee Rating

Friendly, knowledgeable, best price! You guys just happened to be the closest to my home. More

by Bradleyj2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Aguirre, Tanya Ly , Orlando Ramirez, Steven Bowers

Mar 02, 2023

Sierra Subaru of Monrovia responded

Well, that's convenient! Thank you for sharing your thoughtful feedback with us, Bradley. Nothing means more to us than your complete satisfaction, so we're pleased to know you enjoyed exceptional service at our dealership. We hope to work with you again some day, but until then we wish you all the best in your travels, from all of us at Sierra Subaru.

Mar 03, 2023

Sierra Subaru of Monrovia responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Mar 03, 2023

Bradleyj2 responded

Thanks!

February 20, 2023

Dealership Rating
Employee Rating

Jaime Vega at the service department is always very accommodating and helpful. That's why I keep going to monrovia subaru More

by J C
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Feb 23, 2023

Sierra Subaru of Monrovia responded

Hi, we really appreciate your great feedback! Our team is available should you require any extra help.

February 10, 2023

Dealership Rating
Employee Rating

We recently purchased a new Subaru Crosstrek at Sierra Subaru of Monrovia. The experience was fantastic and everyone was friendly and professional. I highly recommend this group if u are looking for a new More

by Cindy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Bejjani

Feb 10, 2023

Sierra Subaru of Monrovia responded

Cindy, thank you for taking the time to write about your positive experience! We truly appreciate your business and your opinion of our dealership. Congratulations on your beautiful new Crosstrek! We hope it brings you to many exciting destinations and we wish you all the best in those journeys, until we meet again!

January 31, 2023

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Employee Rating

My third Subie, Forester, Brz and Crosstrek all from this dealership. Need I say more? More

by Mike S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Conquilla, Jaime Vega, Paul Chau , Jeff Stevens

Feb 01, 2023

Sierra Subaru of Monrovia responded

Hi Mike, we're glad you had such a wonderful experience with us! We hope you continue to choose us for all your automotive needs! Take care!

December 06, 2022

Dealership Rating
Employee Rating

Great staff and service department and sales department, I had a good experience, I will recommend 👌 More

by Jaguirre80s
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leonardo Cuevas, Shanye Daniels, Hunter Dahlin , James Aguirre, Danny and Orlando

Dec 07, 2022

Sierra Subaru of Monrovia responded

Awesome! Thanks for the kind words and for recommending Sierra Subaru to everyone! Your complete satisfaction means the world to us, so please let us know when we may assist you again. Until then, drive safe and take care!

Dec 07, 2022

Jaguirre80s responded

My pleasure..

October 20, 2022

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Employee Rating

Had a fantastic experience with this dealership. Joshua Villena was friendly and extremely helpful in helping me compare models and choose the best fit for my needs, and he went the extra (50) miles More

by Tamara
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ly , Joshua Villena

Oct 21, 2022

Sierra Subaru of Monrovia responded

Tamara, thank you for this wonderful review of Joshua, Samantha, and Sierra Subaru! We're absolutely delighted with the whole story you shared and can certainly appreciate the daunting experience that this can be sometimes. You were in very good hands with Joshua and Samantha. We all congratulate you on your new Subaru and wish you many years of pleasant journeys and safe travels. If you ever need us to explain the little details again, we're here for you! Until we meet again, drive safe and enjoy the new ride!

July 28, 2022

Dealership Rating
Employee Rating

Awesome customer service and everybody very friendly. The service was very fast and very professional More

by lamaildennis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2022

Sierra Subaru of Monrovia responded

Thank you for your 5-star rating! Offering quality and efficient service is so important to us, and we are pleased that our team provided you with nothing less. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Safe travels!

April 09, 2022

Dealership Rating
Employee Rating

When I go to sierra Subaru of Monrovia I feel they are nice and friendly dealership More

by K3388
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan Bejjani , Jennifer in service department

Apr 11, 2022

Sierra Subaru of Monrovia responded

Thank you so much for your kind review! Providing 5-star service certainly our goal, and we will most definitely offer you nothing less in the future. Please drive safely, and be sure to give us a call if there is ever anything more that our team may help you with!

January 11, 2022

Dealership Rating
Employee Rating

Jordan Bejjani is responsible for an outstanding experience at Sierra Subaru. He is professional, personable, courteous, and knowledgeable. Any questions presented were quickly answered. He helped s More

by modernea7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan Bejjani

Jan 12, 2022

Sierra Subaru of Monrovia responded

Thank you for leaving Jordan and Samantha tis amazing review! They will be honored to hear of your very kind words and to know how greatly you valued their assistance. We wish you the warmest congratulations on your new vehicle. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!

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