Samantha Ferency
Samantha Ferency at Edd Rogers Valley Ford
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Samantha Ferency

Service Writer

Edd Rogers Valley Ford

111 Auto Lane
Sparta, TN 38583

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4.7
14 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

3 yrs, 6 mos

Languages Spoken

English English

4.7

14 Reviews

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14 Reviews of Samantha Ferency

December 30, 2024

Dealership Rating
Employee Rating

They were very honest and did their best to help us get a wireless keypad installed. Unfortunately, the new trucks aren’t on the same frequency as the keypad Ford sells online, but they did their best to try More

by Castle Creek LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

December 27, 2024

Dealership Rating
Employee Rating

I would not recommend this dealership. I was played, lied to, and ignored. I have everything in writing, and the slimeball salesperson I dealt with, M, should be fired. I’ll be seeking fur More

by jessika.highers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lisa Bush, Shane Rogers, Joe Akridge, Kyle Potter, Rhonda Goebel , Mat- sales. The only person I dealt with. I don’t know who these other people are.

Dec 30, 2024

Edd Rogers Valley Ford responded

We are very sorry to hear you left unhappy, Was this service or sales experience? Is there a mechanical concern with a vehicle you purchased? I am the service manager, if it is a service concern, please reach out to me. If it is a sales concern, please reach out to our gm Shane Rogers. Thank you .

December 04, 2024

Dealership Rating
Employee Rating

Great job with the team and all involved in the process of the deal I was able to get. More

by dannykirby48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 19, 2024

Edd Rogers Valley Ford responded

Thank you for taking the time to leave a review! We look forward to servicing your new purchase :)

December 01, 2024

Dealership Rating
Employee Rating

I have always had a great experience at this dealership. From the purchase of my vehicle to each subsequent service. More

by SCOTTJOHNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Dec 02, 2024

Edd Rogers Valley Ford responded

Thank you so much for taking the time to leave us a great review!

November 14, 2024

Dealership Rating
Employee Rating

Everyone was on time and problems were explained and fixed in a reasonable manner. I was satisfied. More

by ken.crockett
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2024

Edd Rogers Valley Ford responded

Thank you for taking time out of your day to leave us a great review! We hope you have a great Thanksgiving, full of blessings.

November 12, 2024

Dealership Rating
Employee Rating

I appreciate that they were respectful of the time I set for my appointment. Everybody there was cordial and polite. The waiting room is a bit spartan but had all I needed! (Wifi,coffee,tv) They definite More

by Stevesdetail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Nov 12, 2024

Edd Rogers Valley Ford responded

Thank you for leaving a stellar review! looking forward to seeing you again:)

October 23, 2024

Dealership Rating
Employee Rating

Incredible customer service, service department only wants to help with whatever you may need for your vehicle. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Edd Rogers Valley Ford responded

Thank you for taking the time to leave a review! We look forward to our continued relationship with you :) Merry Christmas

October 15, 2024

Dealership Rating
Employee Rating

My appointment was scheduled on a timely manner. My wait time was minimal. I was pleased with the work that was done More

by CARMEN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

October 13, 2024

Dealership Rating
Employee Rating

The folks in the service and parts department at this dealership are professional and prompt yet friendly and easy to deal with. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Akridge

Nov 04, 2024

Edd Rogers Valley Ford responded

Thank you for taking the time out of your day to leave a great review, we appreciate your loyalty!

September 16, 2024

Dealership Rating
Employee Rating

Good job by all! I think it has taken care of the vibration and bouncing. More

by GWAYNE1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Sep 17, 2024

Edd Rogers Valley Ford responded

Thank you so much for the kind review! Have a great day! Rhonda Goebel Service Manager

1

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