Samantha Ferency
Samantha Ferency at Edd Rogers Valley Ford
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Samantha Ferency

Service Writer

Edd Rogers Valley Ford

111 Auto Lane
Sparta, TN 38583

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5.0
11 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

3 yrs, 5 mos

Languages Spoken

English English

5.0

11 Reviews

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11 Reviews of Samantha Ferency

December 01, 2024

Dealership Rating
Employee Rating

I have always had a great experience at this dealership. From the purchase of my vehicle to each subsequent service. More

by SCOTTJOHNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Dec 02, 2024

Edd Rogers Valley Ford responded

Thank you so much for taking the time to leave us a great review!

November 14, 2024

Dealership Rating
Employee Rating

Everyone was on time and problems were explained and fixed in a reasonable manner. I was satisfied. More

by ken.crockett
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2024

Edd Rogers Valley Ford responded

Thank you for taking time out of your day to leave us a great review! We hope you have a great Thanksgiving, full of blessings.

November 12, 2024

Dealership Rating
Employee Rating

I appreciate that they were respectful of the time I set for my appointment. Everybody there was cordial and polite. The waiting room is a bit spartan but had all I needed! (Wifi,coffee,tv) They definite More

by Stevesdetail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Nov 12, 2024

Edd Rogers Valley Ford responded

Thank you for leaving a stellar review! looking forward to seeing you again:)

October 23, 2024

Dealership Rating
Employee Rating

Incredible customer service, service department only wants to help with whatever you may need for your vehicle. More

by Anonymous
Service Price Transparency
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Recommend Dealer
Yes

October 15, 2024

Dealership Rating
Employee Rating

My appointment was scheduled on a timely manner. My wait time was minimal. I was pleased with the work that was done More

by CARMEN57
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

October 13, 2024

Dealership Rating
Employee Rating

The folks in the service and parts department at this dealership are professional and prompt yet friendly and easy to deal with. More

by David
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe Akridge

Nov 04, 2024

Edd Rogers Valley Ford responded

Thank you for taking the time out of your day to leave a great review, we appreciate your loyalty!

September 16, 2024

Dealership Rating
Employee Rating

Good job by all! I think it has taken care of the vibration and bouncing. More

by GWAYNE1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Sep 17, 2024

Edd Rogers Valley Ford responded

Thank you so much for the kind review! Have a great day! Rhonda Goebel Service Manager

August 27, 2024

Dealership Rating
Employee Rating

Shane Rogers , and his team go above anyone , when it comes to a persons automotive needs. Samantha , & Rhonda are very atentive to your needs , while Joe does a great job in the parts department. Tommy More

by thomas.sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2024

Edd Rogers Valley Ford responded

Thomas, we are happy to hear your positive words, all of us here at Valley Ford appreciate you!

August 13, 2024

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Employee Rating

The service department serviced my vehicle quickly and Rhonda was very helpful getting my rewards clarified. Great Job! More

by ANGELA36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Aug 13, 2024

Edd Rogers Valley Ford responded

Thank you, Angela, for your awesome review!

August 10, 2024

Dealership Rating
Employee Rating

Rhonda and her staff do a great job. Professional, friendly and knowledgeable and willing to assist More

by erniedarlawilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel , Parts manager

Aug 12, 2024

Edd Rogers Valley Ford responded

Mr. Wilson, thank you for your review and loyalty! Without you there is no us!

1

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