Samantha Cesani

This is my 2nd review in as many weeks. My advice is don’t pay for a diagnostic.check during any routine visits. They did the first one around March, found nothing, adding “all engine coola My advice is don’t pay for a diagnostic.check during any routine visits. They did the first one around March, found nothing, adding “all engine coolant reservoir hoses looked good” (on video) and yet a couple months later (after paying for a tow and another diagnostic check), I’m told 3 hoses leading in/out of the engine coolant reservoir failed and that would be $4,000. They also told me “there’s no way to tell if a hose is about to fail”. The 3 replacement hoses retail for less than $400. Visit #3; and another $200 diagnostic check, along with routine brake pads, indicate rotors are good at 70-80%. My car upon pickup had an ear-piercing squealing noise. After 2 days of this embarrassing noise, I contacted BMW and was told, “the noise is normal and could last 400-500 miles”. This noise was not normal! After a second and more assertive complaint, I was told to bring it in. Finally, I was told it was indeed the rotors. The rotors, that diagnostic review by their mechanic, they said was “good”! That’s 2 more days in the shop, no loaner, and inconvenience to our family for rides. $600 in worthless diagnostic checks, I expected either a call from a manager or a refund for worthless diagnostic check fees. Don’t waste your money and more importantly, your time. More

by TRILEY02 Verified Customer Verified Customer

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Sound operation, friendly staff, great service! Communication piece was excellent and the loaner car service was very convenient. Thank you Communication piece was excellent and the loaner car service was very convenient. Thank you More

by RABANAL4 Verified Customer Verified Customer

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I love the service it’s 5 star 10/10 would recommend to family and friends. family and friends. More

by elizabethavila7786211 Verified Customer Verified Customer

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They were very professional and pleasant and knowledgeable and let me know rxactly want the problem with my vehicle and exactly what it would cost to correct the problems. knowledgeable and let me know rxactly want the problem with my vehicle and exactly what it would cost to correct the problems. More

by barbaralee62151 Verified Customer Verified Customer

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Sales person insists that i purchase two products i didn’t want an insisted that I can not remove them didn’t want an insisted that I can not remove them More

by EDGARDOMINOSPIZZA Verified Customer Verified Customer

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Took car in for a specific reason that was already diagnosed and a known issue, the air block next to compressor was leaking for rear air bags. Said it when scheduled and again when dropping off. She diagnosed and a known issue, the air block next to compressor was leaking for rear air bags. Said it when scheduled and again when dropping off. She stated it was a 215 diagnostic fee and I said fine but I’m telling you what it is as well. When I got the diagnostic video the tech recommended that we replace the rear airbags because that was most common. I told him that the bags were replaced 7 months ago and the problem was the airlines going into the block were stripped and leaking. I was called back and quoted an additional 650 dollar diagnostic fee bringing the total for diagnostics to 850 dollars to just look at what we already knew the problem to be. I went to dealership to pick up my car and asked to speak to service manager. He never came out to talk to me and instead just waived the original 215 dollars. I took the car home and in less than 2 hours I removed wheels and inspected the rear bags, I dropped the panel to get access to the air block. Sprayed the block with soapy solution and confirmed the air block was leaking. we dropped the compressor and changed out the block and put everything back together in a total time of 2 hours. The reason I was bringing it to the dealership was 10 days prior while in Dallas TX I suffered a stroke and spent 5 days in the hospital. I did not want to deal with it. However after this experience with the dealership I strongly believe that you are taking advantage of people. If I would have followed your techs suggestions and replaced air bags I would have got my car back and the issue of the leaking block would have not been fixed. Also you wanted 850 dollars to diagnose something that took 2 hours to fix. More

by shawn.leighman Verified Customer Verified Customer

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Scott is a great service advisor. He a great communicator and is very personable and professional. He a great communicator and is very personable and professional. More

by DAN_INGLE Verified Customer Verified Customer

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Knowledgeable, friendly, helpful, efficient and cost effective. I have lived in several different southern California cities and have used various BMW dealerships. This by far the most consistent I hav effective. I have lived in several different southern California cities and have used various BMW dealerships. This by far the most consistent I have used. More

by DAVID@CROSLEYRESOURCE.COM Verified Customer Verified Customer

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Always do a fantastic job at BMW of Bakersfield. Friendly and do the job right! Friendly and do the job right! More

by MIMIESaro Verified Customer Verified Customer

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I was able to schedule regular service easily and overall experience went smoothly except pick up. experience went smoothly except pick up. More

by Surag Gohel Verified Customer Verified Customer

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