Samantha Berghorst
Samantha Berghorst at Luther Family Buick GMC
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Samantha Berghorst

Internet Sales Consultant

Luther Family Buick GMC

3202 36th St S
Fargo, ND 58104

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4.7
78 Reviews

Dealership Experience

7 yrs, 1 mo

Languages Spoken

English English

4.7

78 Reviews

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78 Reviews of Samantha Berghorst

November 22, 2023

Dealership Rating
Employee Rating

Oil change was done in a timely manner; as well as an overall check of the vehicle. Questions were answered related to our vehicle. Very impressive. More

by cjaner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2023

Luther Family Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

November 15, 2023

Dealership Rating
Employee Rating

I Enjoy doing business here as full service, convenient and friendly and helpful staff. Wide inventory of vehicles More

by daningeman
Recommend Dealer
Yes

Other Employees Tagged: Tony Emmerich, Tim Ebens

Nov 15, 2023

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

August 20, 2023

Dealership Rating
Employee Rating

The men have huge egos and refuse or make excuses why they can’t ask or bring prices down because your a one price today which is xx. Then you have to make them ask or do there jobs when your the custome More

by amc1105
Sales Price Transparency
Purchase Time
Recommend Dealer
No

July 30, 2023

Dealership Rating
Employee Rating

Samantha Poer was truly outstanding to work with, best car buying experience we ever had in 35 years. More

by bradolson78
Sales Price Transparency
Recommend Dealer
Yes
Aug 02, 2023

Luther Family Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 19, 2023

Dealership Rating
Employee Rating

Lack of customer service. Felt very awkward in the service bay even though i had an appt. No one said anything to me when i arrived. 10 min. Until one nice lady came up to me More

by frestyl06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Corey Berghorst, Robin Tollefson , Luther Representative

Jul 21, 2023

Luther Family Buick GMC responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

Jul 21, 2023

frestyl06 responded

Hello. I was not very pleased. I have had a handful of different vehicles in the past all bought through Corwin. They have some of the worst customer service. But when i purchased my vehicle from luther i was so happy to be done with corwin. Your sales team rocks. 10 out of 10. When i arrived for service. I did not feel the same appreciation. I was the only vehicle in the bay at the time. There were 3 people in the service bay drive in and no one wanted to make eye contact or even say hello someone will be right with you. Almost like it wasnt their problem. I work in customer service. I shouldnt feel awkward coming to a place where i have an appt. Whoever the girl working out there is. She gets it and was very pleasant to work with. Get my truck serviced. When it was finished and pulled back into the bay I Asked the guy what the issue was. They proceeded to tell me there was no issue and everything was working as it should. So i walked over to my truck to inspect myself. Only to see the truck leaking fluids all over the service bay. I inform my service consultant the issue is still an issue. He then tells me this is normal and will leak a little. Without even leaving his chair or looking at what i was talking about. This is when i got upset. I then asked him to come and look at it and tell me when it was going to stop. It was then determined it was very much still an issue. I asked how long it would be to get the parts ordered. And when i could get this resolved. I was told they would look into this issue and get back to me. I still have not received a call back on when the parts will be in and when i can get my truck fixed. Im not looking to get people in trouble or cause problems. But I shouldn't have to call the dealership a week later for an update and still no service date for a vehicle that is under full warranty. I appreciate you getting back to me.

June 07, 2023

Dealership Rating
Employee Rating

Samantha was incredible with communication. Very easy to work with. Pickup was exactly as listed. More

by Bob
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jun 07, 2023

Luther Family Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 11, 2023

Dealership Rating
Employee Rating

Great no hassle experience. Kept me updated and did everything in a timely fashion. Thanks Luther Gmc. More

by darrinstoneberg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Corey Berghorst, Tony Emmerich

Mar 14, 2023

Luther Family Buick GMC responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 20, 2023

Dealership Rating
Employee Rating

Friendly and helpfull sales people. Patient and quality service while helping me choose a vehicle More

by TrystaK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Emmerich, Sean McPhillips

Feb 22, 2023

Luther Family Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 11, 2023

Dealership Rating
Employee Rating

Bought a new GMC pickup and Luther GMC was the best price, hands down. The transaction was quick and easy. Thanks for an awesome job! More

by Brian Grave
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tony Emmerich

Feb 14, 2023

Luther Family Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 05, 2023

Dealership Rating
Employee Rating

She was really informative and was quick to answer any question we had. She was great More

by Lee.f.andrea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Corey Berghorst, Tony Emmerich

Feb 07, 2023

Luther Family Buick GMC responded

Thank you for the great review, Lee. Please come visit us if you need anything else, be it service or sales. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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