M-B of Beaverton didn't complete many of the tasks they
said they would before I took delivery of my 2010 Toyota Highlander Hybrid, despite having 2 weeks between signing and delivery. Is it that difficult
said they would before I took delivery of my 2010 Toyota Highlander Hybrid, despite having 2 weeks between signing and delivery. Is it that difficult to replace the tail light housing, deglaze headlights, and reset the tire pressure monitoring system?
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by CHRISTOFORO
Verified Customer
Verified Customer
Sep 11, 2024 -
Mercedes-Benz of Beaverton responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Sep 11, 2024 -
Mercedes-Benz of Beaverton responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Does not operate with virtue or a sense of morality and
have no shame unfortunately.
have no shame unfortunately.
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by HOLLYGYSIN
Verified Customer
Verified Customer
Other Employees Tagged:
Garrett Heinetz, Sales mgr Zander
Sep 04, 2024 -
Mercedes-Benz of Beaverton responded
Thank you for providing this feedback, Holly, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Sep 04, 2024 -
Mercedes-Benz of Beaverton responded
Thank you for providing this feedback, Holly, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Great facility and great people to work with in buying
your new Mercedes. 5 stars.
your new Mercedes. 5 stars.
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by MNOVAK4768
Verified Customer
Verified Customer
Jun 11, 2024 -
Mercedes-Benz of Beaverton responded
It's great to hear that Arzoo, Christopher, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new Mercedes! Thank you for choosing Mercedes-Benz of Beaverton!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Very beautiful facility, very friendly people, very good
price and the best customer service.
I would recommend to all my friends and family to meet Beaverton Mercedes.
price and the best customer service.
I would recommend to all my friends and family to meet Beaverton Mercedes.
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by M.Jamil
Verified Customer
Verified Customer
Jun 03, 2024 -
Mercedes-Benz of Beaverton responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Beaverton!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
The entire purchasing process was smooth and hassle-free,
with no pressure or haggling. Their financing department worked diligently to secure the best possible rates for me.
with no pressure or haggling. Their financing department worked diligently to secure the best possible rates for me.
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by DHILIPB.KUMAR
Verified Customer
Verified Customer
May 20, 2024 -
Mercedes-Benz of Beaverton responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Mercedes-Benz of Beaverton!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
The team was great, very professional and low pressure.
I would purchase from them again.
I would purchase from them again.
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by GREGHART_1
Verified Customer
Verified Customer
Other Employees Tagged:
Garrett Heinetz
May 06, 2024 -
Mercedes-Benz of Beaverton responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Professional sales people that understood my buying needs
and made my purchase decision easy, what a great gang of guys…..
and made my purchase decision easy, what a great gang of guys…..
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by GIOVANNI.PILU
Verified Customer
Verified Customer
Other Employees Tagged:
Jeffry Cook
Apr 15, 2024 -
Mercedes-Benz of Beaverton responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
We ordered car based on previous experience.
No true color was available at order time. My wife HATES the color. She calls it Honda white. MBUSA has done a very poor job of providing informatio
No true color was available at order time. My wife HATES the color. She calls it Honda white. MBUSA has done a very poor job of providing information to order. We chose the added cost white expecting that it would be similar to the old vehicle. It looks like polar white.
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by TGERLACH42
Verified Customer
Verified Customer
Other Employees Tagged:
Jeffry Cook
Feb 23, 2024 -
Mercedes-Benz of Beaverton responded
Thank you so much for feedback. Please don't hesitate to reach out to us directly if you have any questions or concerns, we are always happy to help! We appreciate your business and hope to see you again.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Terrible Dealership.
They sell you cars without having the title and make you wait four months for license plates. They will tell you it’s the DMV that is responsible for
They sell you cars without having the title and make you wait four months for license plates. They will tell you it’s the DMV that is responsible for the delay. Bad business practice and not ethical. They only care about the sale. I would never recommend this dealership to my worst enemy. Horrible experience.
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by Don’t buy at Beaverton Mercedes
Dec 14, 2023 -
Mercedes-Benz of Beaverton responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Dec 14, 2023 -
Mercedes-Benz of Beaverton responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
I was forced to buy this Stargard accessory when I didn't
want it. They told me it cannot be removed. Later I found out from their marketing email stating this accessory can be removed. Now I feel being tric
want it. They told me it cannot be removed. Later I found out from their marketing email stating this accessory can be removed. Now I feel being tricked and lied to. What's more, after one month of purchase I still haven't received the activation email from Stargard. So basically I overpaid $1000 for the car. I don't care anymore if I will eventually received this Stargard activation. Normally people would forget about this and move on with their new car, but to me this practice is wrong and unethical and must be stopped.
Following up:
I responded to a private message from their rep, but received no more response in regards to this issue. Via text messages, they agreed to issue me a refund for the Stargard accessory on January 6 2024. After two weeks with no check in my mailbox, I followed up and was told that it would take 6 to 8 weeks. Today is March 13, more than 9 weeks later, and I'm still waiting for the check. I highly doubt they even issued it.
Again, completely unacceptable. Down from Two Stars to One Star. I will no longer be buying from this dealer, regardless of how good the deal is.
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by JY
Verified Customer
Verified Customer
Nov 29, 2023 -
Mercedes-Benz of Beaverton responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Nov 29, 2023 -
Mercedes-Benz of Beaverton responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Dec 04, 2023 -
JY responded
My cell number is 5035155900. I bought two cars from you so you should be able to look me up.
I want a refund for an accessory I didn't want, still haven't received, but was forced to buy.
I want a full explanation on why you told me it cannot be removed while your marketing email states it can.