Samantha Andrade Cuellar

Mercedes Benz of Beaverton team made this process quick and efficient and were helpful and kind throughout the experience. and efficient and were helpful and kind throughout the experience. More

by ELISSAKRITZ Verified Customer Verified Customer

Report | Print

They did a very good job on details cleaning when I pick up my car. up my car. More

by JOYCESUNG2001US Verified Customer Verified Customer

Report | Print

I'm not sure if I'd recommend or not. Cons: It took a very long time to buy our car. Follow up with staff afterwards has been terrible. They say they will send us info and get back but w Cons: It took a very long time to buy our car. Follow up with staff afterwards has been terrible. They say they will send us info and get back but we don't hear a peep--bad communication! Still waiting! Pros:Learning assistance about the car was excellent while we were there. I love the car. More

by KATHRYNLICHTY Verified Customer Verified Customer

Report | Print

Go to another Mercedes dealership. Buying a car at Mercedes-Benz Beaverton was truly one of the worst experiences I’ve ever had. The sales person, Taylor, was rude and condescendin Buying a car at Mercedes-Benz Beaverton was truly one of the worst experiences I’ve ever had. The sales person, Taylor, was rude and condescending through the process. He made sure that we knew he was selling this car to cover his mortgage and that was his only concern. If my wife didn’t love the car we would have walked away. I do regret not leaving and buying from another dealership. When we were test driving, the vehicle’s gas was on empty and we noticed low tire pressure on the front passenger tire. We brought attention to both and Taylor said he put air in it - also made a snarky comment that he wouldn’t fill up the car with gas because of the deal we got on the car- he also told us we had to give a 5 star review. After purchasing the vehicle, within 100 miles we had a flat tire on that same front passenger tire. I called the Mercedes roadside assistance who told me to call 911. I called the dealership and Taylor’s main concern was telling us that he filled the tire so it wasn’t his fault. He told us he was in Beaverton so there wasn’t anything he could do and there was a spare tire in the trunk. The lack of empathy or care for my wife and 3 year old stranded on the side of I5 with a brand new car was disappointing. We ended up calling a tow truck to fix the tire. They put the spare on wrong and caused $2500 worth of damage. We took the vehicle to the closest dealership - Mercedes-Benz Eugene. They fixed the vehicle and went above and beyond to make sure we had a good experience with Mercedes. The service manager there, Shawn, offered to cover the tow and the new tire. He also gave us some Mercedes swag. Exceptional service. I worked with Zander after I asked not to speak with Taylor anymore. Zander was great and was working on getting us the tire and tow taken care of but Mercedes Eugene was quicker. Also would like to say the finance manager Samantha was fantastic and great to work with. Overall very disappointed in my experience and would never bring my car back for service or buy from Mercedes-Benz Beaverton again. The GM Jonathan left me a vm after I reviewed. He said my experience wouldn’t fall on deaf ears then proceeded to not return my numerous calls and voicemails for a month. This is a bad dealership. More

Report | Print

Everyone was courteous and welcoming. And negotiations with Chincha went very well. I think she worked hard to find me a car that would suit my needs and was successful. And negotiations with Chincha went very well. I think she worked hard to find me a car that would suit my needs and was successful. More

by R.CAVALLI Verified Customer Verified Customer

Report | Print

I found the car I wanted to see online and went in to text drive. We were met by Arzoo, the Sales Rep. as we drove in. No high pressure sales tactics - very pleasant. We did have a considerable wait for text drive. We were met by Arzoo, the Sales Rep. as we drove in. No high pressure sales tactics - very pleasant. We did have a considerable wait for the finance clerk, (almost 2 hours), but it was Sunday, so only one working. I had to return to the dealership a couple of days later to pay for a Plate Transfer fee to DMV that was missed at the signing. My previous vehicle had been totalled but I wanted to keep my Veterans plates. All my documents appeared to include all the information they would have needed and I had sent the requested photo of the plates to the sales rep as we waited for finance. Finance didn't receive the photo before writing up paperwork for DMV, but they didn't opt to fix it then and there. Then almost a week later I get a call from the finance clerk and the DMV Title Clerk, and they tell me that they can't authorize a plate transfer because the Veterans plates are connected to my husband and we didn't put him on the title of the car, so we have to add him to the documents. Sexist, much? The plates are NOT connected to my husband because he is NOT the veteran -I am! Women can be Veterans, too, and even women of a certain age. I think the staff in these two departments need to undergo some training. More

by AVONLADYOR Verified Customer Verified Customer

Report | Print

First of all, I love Mercedes-Benz Brand. Second of all when you walk into their dealership, it is so clean all stylish inside People dressed very nice , customer service is the best Very h Second of all when you walk into their dealership, it is so clean all stylish inside People dressed very nice , customer service is the best Very honest Friendly. people. More

by lily.shtatnik Verified Customer Verified Customer

Report | Print

Great people and easy to work with. Would drive 2400 miles again to buy another car from them Would drive 2400 miles again to buy another car from them More

by Bcboston123 Verified Customer Verified Customer

Report | Print

Excellent customer service both in sales and finance. Process was fast and efficient and worked with me to get me into the car I wanted. Process was fast and efficient and worked with me to get me into the car I wanted. More

by MTMATSON Verified Customer Verified Customer

Report | Print

The sercice was very good but took too long. Appreciated everything done for us. Thank you. Appreciated everything done for us. Thank you. More

by RBN_STARR Verified Customer Verified Customer

Report | Print