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Sam Waddell

Overview Reviews (688) Inventory (304)

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Sam Waddell

Sam Waddell | Page 51

Service Advisor

Honda of Kenosha

12180 77th Street
Bristol, WI 53104

I HAVE AN ARRAY OF SPECIAL SKILLS I HAVE LEARNED OVER A LIFETIME OF WORKING SERVICE. I CAN SAY THE ALPHABET BACKWARDS & TIE MY SHOES IN THE DARK.

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4.8

688 Reviews

I HAVE AN ARRAY OF SPECIAL SKILLS I HAVE LEARNED OVER A LIFETIME OF WORKING SERVICE. I CAN SAY THE ALPHABET BACKWARDS & TIE MY SHOES IN THE DARK.

Overview Reviews (688) Inventory (304)

Dealership Experience

6 yrs, 5 mos

4.8

688 Reviews

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688 Reviews of Sam Waddell

June 14, 2022

Dealership Rating

Employee Rating

Service cost is inflated. I should estimate at least 25% over where it should be. I should estimate at least 25% over where it should be. More

by jlalko1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Jun 18, 2022 -

Honda of Kenosha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 11, 2022

Dealership Rating

Employee Rating

Excellent service and hospitality I love getting work done here they are so thorough they even send you detailed video information on the work that needed on your car. Super Friendly and very professiona done here they are so thorough they even send you detailed video information on the work that needed on your car. Super Friendly and very professional plus great coffee and shuttle service More

by Mamabell

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 13, 2022 -

Honda of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

June 11, 2022

Dealership Rating

Employee Rating

Everything thing at this dealership was #1 I didn’t have any problems with anything. any problems with anything. More

by CURRAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sam

Jun 13, 2022 -

Honda of Kenosha responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Honda of Kenosha are glad to have you as a customer.

June 11, 2022

Dealership Rating

Employee Rating

Dealership was prompt to check me in . Had oil change and butler finish . It took 2.5 hours which was a little too long for me to wait. Had oil change and butler finish . It took 2.5 hours which was a little too long for me to wait. More

by Hondaman68

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 13, 2022 -

Honda of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 07, 2022

Dealership Rating

Employee Rating

Quick and efficient service. Sam Waddell did a great job of explaining and informing me of the service needed Sam Waddell did a great job of explaining and informing me of the service needed More

by smikesues

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 08, 2022 -

Honda of Kenosha responded

Thank you for choosing Honda of Kenosha. We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

June 06, 2022

Dealership Rating

Employee Rating

Warranty work done on time. Efficient check in and good shuttle service. No issues found. Efficient check in and good shuttle service. No issues found. More

by merchvp1

Verified Customer

Recommend Dealer

Yes

Jun 07, 2022 -

Honda of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Kenosha.

June 03, 2022

Dealership Rating

Employee Rating

They were able to get my van in and replace the alternator the same day. Excellent customer service alternator the same day. Excellent customer service More

by Jim.rasmussen

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 06, 2022 -

Honda of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jim, and we are thrilled that you found your experience with us to be a positive one at Honda of Kenosha. Please don't hesitate to reach out if you need anything else.

June 03, 2022

Dealership Rating

Employee Rating

Great service and honest people. Thank you Sam...You were great! Will come back for service. Thank you Sam...You were great! Will come back for service. More

by BRENDAMICHELSON0

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 06, 2022 -

Honda of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sam met your expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

May 30, 2022

Dealership Rating

Employee Rating

Service rep was very professional and welcoming! Excellent service, and be back for my next service appointment. Excellent service, and be back for my next service appointment. More

by pendermpsr

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 31, 2022 -

Honda of Kenosha responded

It's great to hear that Sam was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha!

May 29, 2022

Dealership Rating

Employee Rating

After oil change our crv was dripping oil on our driveway and garage floor . Residual oil was not wiped off. As a result of this we had to being the crv back so the tech could properly clean up the bottom of and garage floor . Residual oil was not wiped off. As a result of this we had to being the crv back so the tech could properly clean up the bottom of the engine area . Also the windshield washer fluid reservoir was left empty after they said it filled . More

by tedneumann326

Verified Customer

Quality Of Work

Friendliness

Price

Recommend Dealer

Jun 03, 2022 -

Honda of Kenosha responded

Ted, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

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