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11 Reviews of Sam Vince
November 24, 2024
We bought our new car from Sam. This is our Fifth Cadillac we have bought over the years. This was our first at Val Ward. We have used Val Ward for service. Dave McKinney is excelle This is our Fifth Cadillac we have bought over the years. This was our first at Val Ward. We have used Val Ward for service. Dave McKinney is excellent. He is one of the reason we purchased a new car from Val Ward. Sam is awesome and explained everything. Besides being late he made up for that and stayed over and spent a lot of time with us. Lisa Bronson was awesome also. She was a delight. Only hiccup we had was we had a 3:00 PM appointment with Sam to buy the car. We arrived at 2:55 PM and was told that Sam would be late he was delivering a car. Jose Villar told us he would be late. He did not treat us like a new customer buying a new car. Kind of took the fun out of our special day. He just told us we would have to wait. Told him we were buying a new car and trading a car in and needed something to be scraped off the car and could they do that while we wait. He said Sam will do it when he gets there. Did not seemed to care at all about us being new Cadillac customers. Dealership I have used before accepted and treated us as family when we bought our first car. None of that from Jose. We were offered nothing from him. We were blown away that how he runs the front display showroom. We went and found two chairs and sat down to wait. My wife could not believe how we were treated or not appreciated. We do understand people get busy but for management not to acknowledge that we were new customers we felt not welcomed or appreciated! Giving Sam and Lisa and Dave 5 stars. I would give Jose Villar 0 stars! You need to treat people with respect and even if your having a bad day fake it and I should never have to be telling that this ever happened. More
by TAZJBG
Verified CustomerOther Employees Tagged: Dave McKinney , Lisa Bronson
November 20, 2024
So not pushy! ! First greeting was are you looking or would you like information and help, so appreciate being given time to browse Pleasant and all people smili ! First greeting was are you looking or would you like information and help, so appreciate being given time to browse Pleasant and all people smiling and welcoming. More
by KARENH107
October 05, 2024
It was a pleasure purchasing a vehicle at Val Ward Cadillac. The SUV is exactly what I wanted and it was a wonderful experience working with Jose and Sam . They both spent a lot of time with me making Cadillac. The SUV is exactly what I wanted and it was a wonderful experience working with Jose and Sam . They both spent a lot of time with me making sure that all my questions were answered. Thanks to all of you ! I highly recommend Val Ward Cadillac .. Great dealership-Outstanding service ……. More
by JOANN.POFF
Other Employees Tagged: Fred Walters, Jose Iribar
September 12, 2024
Fred was great enjoyment to work with. He has a good understanding of the product, Also a good sense of humor. Visited with Sam and he is also helpful! He has a good understanding of the product, Also a good sense of humor. Visited with Sam and he is also helpful! More
by LEEBURTONHOOD
Other Employees Tagged: Fred Walters
September 11, 2024
Sam was great. He took the time to answer all of our questions and never made us feel like he was in any hurry. We are very pleased with the whole experience. He took the time to answer all of our questions and never made us feel like he was in any hurry. We are very pleased with the whole experience. More
by BRENDA25
July 24, 2024
One of the best experiences I’ve ever experienced purchasing a vehicle. Everyone worked very well together. I would absolutely buy from this company again. purchasing a vehicle. Everyone worked very well together. I would absolutely buy from this company again. More
by DYLANSRV
Other Employees Tagged: Justin Crusel, Don Figgs, Gary Pratt
June 16, 2024
Sam Vince was truly a pleasure to work with. He answered all of my questions and did an outstanding job with assisting me set up the vehicle's OnStar and WiFi accounts. He answered all of my questions and did an outstanding job with assisting me set up the vehicle's OnStar and WiFi accounts. More
by Dwight Fuller
May 21, 2024
This dealership has always treated me with respect and professionalism. Sam Vince was awesome. He took the time to answer all my questions and concerns, and patiently walked me through every detail of my professionalism. Sam Vince was awesome. He took the time to answer all my questions and concerns, and patiently walked me through every detail of my new vehicle. A great experience. More
by Viens,Josie2017
May 18, 2024
Sam worked with me to get the price where I thought it should be and we accomplished that should be and we accomplished that More
by DLEIF4130
Other Employees Tagged: Dave McKinney
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