Sam Symes

Toyota Pasadena is full of (1) the most unprofessional and under-qualified people that can't do basic math and (2) hate their jobs enough to blame their OWN customers for their mistakes. I have nothing to and under-qualified people that can't do basic math and (2) hate their jobs enough to blame their OWN customers for their mistakes. I have nothing to hide. Incident #1: Chris Ghattas was my service agent one Saturday morning. He finalized a set price below $1000 (which already included taxes) to cover my regular maintenance and brake fluid costs. I had him re-calculate everything at least 4 times (he was using a calculator EACH time) to confirm the total cost. He came up with a different total every time he was punching all the costs together on that calculator WHILE pointing at the screen down the list of maintenance tasks. This is basic addition that we are talking about. After he finalized the total and typed that into the system, I left my car at the dealership for at least 4 hours before I get a text from Chris saying "Can you call me back? I missed something 😞". Lo and behold, he tells me that the total is actually near $1000 instead of the original number we agreed upon. I was upset about the sudden increase. Chris was rude to me over the phone, laughing at my angry reaction, and provoking me with these statements: "Dude, I've been in this game for 23 years. You can't win this argument with me man. Take it or leave it, sweetheart." Since he wanted to call me names and act so tough and so condescending over the phone, I went to the dealership myself so he can try to say everything to my face in front of Rosie and Luis (the Service Manager and Service Director). Rosie helped me out and after hearing my situation, she walked me over to Chris's desk to sort everything out. Chris proceeded to be outright rude to me, "I thought you were cool, I had so many discounts in line for you". Acting as if that phone call had never happened. Trying to cover his scam tactics by saying "I'm a human, I make errors." And? I'm a human, my time is precious, and my money is NOT a joke. So why would it take you 4 hours to realize you were missing something that you forgot to add (WITH a calculator too)? Do you not know how to use one? Complete xx tactic. Makes me question his level of education. Did you xx your way to get the job at this dealership too? The total price I ended up having to pay was lower than what Chris and I discussed originally. They both wanted to add taxes outside the total cost but I was NOT having it. I was sick and tired of their gimmicks. Chris himself was the one who told me there would be no taxes outside the total cost. There is no way I'm letting that slide. You can't play games with me like that. Rosie dropped off the final paperwork I had to sign and the taxes were already included in the total cost. So no hidden tax fees. I was satisfied. After I had ALREADY signed the paperwork for payment, Chris tried to snatch that same packet from me in an effort to change it back to the $1000 total. How unprofessional. You deceive your customers and treat them with utmost hostility after they bring your manager over? Get your rude, disrespectful, and sexist behavior checked. It is concerning. Your degree of intelligence violates what Toyota stands for. You're at the wrong place. Rosie directed me to another service agent to finalize my payment since Chris proceeded to be hostile towards me. Incident #2: Service agent (Miguel Santiago) and a technician (Fern Ramirez) claimed that one of my wheels was aftermarket and not OEM after a freeway incident. I drove all the way back to that repair shop and they confirmed that SAME wheel was OEM (with a verified Part Number). If your own technicians can't distinguish what car parts are OEM vs aftermarket, there is something seriously wrong about how you train/recruit your employees. I have the paperwork to prove this. Your techs clearly don't know what they're doing. Don't lie to me and waste my time. More

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I had a very pleasant time with all these people who helped me to purchase a used Toyota corolla. the service is excellent, and I love my car very much. 5 stars rating. helped me to purchase a used Toyota corolla. the service is excellent, and I love my car very much. 5 stars rating. More

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I visited this dealership with the intention of purchasing a vehicle. Regrettably, my experience was marred by the unprofessional and unethical behavior of Paul. He insisted on adding extra feature purchasing a vehicle. Regrettably, my experience was marred by the unprofessional and unethical behavior of Paul. He insisted on adding extra features to the vehicle, claiming it would result in an additional cost of $5,000. When I expressed my clear and explicit disapproval of certain features and declined their inclusion, Paul, in a dismissive manner (with a smirk), callously stated, "We're putting them on." Feeling left with no alternative, I decided to leave the dealership, expecting the matter to conclude there. However, I was subsequently contacted repeatedly by the dealership staff, attempting to convince me that there was a misunderstanding. I want to stress that there was no misunderstanding. I explicitly communicated my preferences, and Paul's actions were a blatant disregard for my wishes. There was no miscommunication; rather, it appears to be an attempt to cover up the unethical conduct that transpired during my visit. I believe such actions may not only be unethical but also illegal. Paul's behavior and the subsequent attempts to downplay the incident have left me deeply dissatisfied. More

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Great sales team. Worked with me to make getting a new car easy. Recommend them highly. Worked with me to make getting a new car easy. Recommend them highly. More

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I’ll like their service. It’s so easy to get the schedule for them. That’s why I’ll get another car . It’s so easy to get the schedule for them. That’s why I’ll get another car . More

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The type of con job that makes you hate dealing with car dealerships - they advertise cars that they do not have at prices that do not exist. I’m not sure if this is illegal, but it’s certainty unethical. T dealerships - they advertise cars that they do not have at prices that do not exist. I’m not sure if this is illegal, but it’s certainty unethical. The salesman only responded when I contacted him, because he knew that I was trying the purchase a car that did not exist. Total con job. My last communication was “please do not contact me again.” Buyer beware. More

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This dealer is family friendly, and ver clean and up to date with things. This is the 5 car buy there. date with things. This is the 5 car buy there. More

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This is a good dealership i bought a tacoma here however there 120 miles from my home they make business friendly there 120 miles from my home they make business friendly More

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Raffi and Nick and all the rest who helped us were all extremely courteous. The purchase and delivery of the truck was very smooth. Will definitely recommend them and the dealership to our friends. extremely courteous. The purchase and delivery of the truck was very smooth. Will definitely recommend them and the dealership to our friends. More

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