Sam Serio

Buyer beware. My new car with 37 miles on odometer, was delivered to me with a torn seat. In addition on the 3rd day of ownership it was having major electrical is My new car with 37 miles on odometer, was delivered to me with a torn seat. In addition on the 3rd day of ownership it was having major electrical issues also broken visor clip (which I had to get upset in order to have it replaced). They said it wasn't covered. The torn seat was immediately addressed by the salesman who was very professional and helpful. I was happy with him. But the service dept is a separate thing. Issues with my new 2025 Atlas Sel Premium were fixed finally. But it took many attempts a call to vw corporate and much frustration because of management and employee turnover. Bought my car 11/15/24, issues finally completed as of 3/5/25. Hoping the car is good now because I now have anxiety for future service trips to this location. It very much disrupted my life having to keep going back to try and prove my case on malfunctioning overhead console and caused unneeded stress because I didnt feel heard even after giving them videos of proof, I was also advised to tape something over my console as a fix to my issue, Say what??Who wants to spend 60k on a car and get less then average service? Not me. This car is very nice and I really like it. I hope it never lives up to it's online bad reputation. I don't want to be back in this service center, except for oil changes. I will say that there were a few service advisors that were respectful, I never felt like I was treated poorly but there was always new ones cause people quit ot whatever. The real issue was management because the first one I dealt was fired and he was supposed to help or at least he said he would and then the new one didn't seem too interested in helping me at all. Only when volkswagon got involved, did I get the issue resolved. I really hope I have a better experience next time. I bought 3 cars from this location, I expected better. More

by WD40 Verified Customer Verified Customer

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Very friendly, great service from Sam, and the accounting department. I did not spend much time. department. I did not spend much time. More

by soslungu Verified Customer Verified Customer

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I have nothing to say but the only thing is that the prices are very expensive. prices are very expensive. More

by kilevega25 Verified Customer Verified Customer

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Everyone was extremely nice and helpful. I appreciated all the help I was given. Sam was the one assisting me. I appreciated all the help I was given. Sam was the one assisting me. More

by ashleyrainville Verified Customer Verified Customer

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We bought a car in August 2024 and Sam was great so we went back and bought another car 🚗 in Feb. Repeat customer says it all 😁 went back and bought another car 🚗 in Feb. Repeat customer says it all 😁 More

by catkrazy99 Verified Customer Verified Customer

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Sam S was great to work with. He was professional, knowledgeable about the vehicle. Very friendly service! He was professional, knowledgeable about the vehicle. Very friendly service! More

by jerrstephenson Verified Customer Verified Customer

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Sam S was great to work with. He was professional, knowledgeable about the vehicle, and the process was transparent. I was able to negotiate the price before going to the showro He was professional, knowledgeable about the vehicle, and the process was transparent. I was able to negotiate the price before going to the showroom and there were no surprises. More

by mattandericamcmahon Verified Customer Verified Customer

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Great experience working with Sam at Antwerpen Volkswagen. Smooth process, straight to the point, no hassle financing, and in my opinion the most pleasant experience I have ever had at a dealersh Volkswagen. Smooth process, straight to the point, no hassle financing, and in my opinion the most pleasant experience I have ever had at a dealership. The only reason I did not give this 5 stars is because my car was sold to me with only a quarter tank of gas and I was not given the 10 digit key code for myAudi. More

by sg87954 Verified Customer Verified Customer

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Rich Kemp and the financial team were super helpful! Love my “new to me” vehicle! Love my “new to me” vehicle! More

by kcooper2769 Verified Customer Verified Customer

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They were great! Quick, efficient, explained everything for me and helped make my day so much better leaving in a new vehicle! Quick, efficient, explained everything for me and helped make my day so much better leaving in a new vehicle! More

by RFANARA2430 Verified Customer Verified Customer

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