Sam Rodgers

We had a terrible experience at this dealership. The main issue is that Toyota cannot produce cars quickly enough to meet the high demand. The online sales representative invited us to see a RAV4 Hy The main issue is that Toyota cannot produce cars quickly enough to meet the high demand. The online sales representative invited us to see a RAV4 Hybrid, claiming it was available, but when we arrived, we were told it would be expected in 30 days. They initially quoted $41K, but used deceptive tactics to inflate the car price and fees, adding thousands of dollars in questionable or junk fees. For example, they couldn't even explain what a $300 charge was for, on top of tax, title, documentation, and administration costs. Additionally, they forced us to purchase add-ons like paint protection and wheel locks, costing another $2K. They were adamant that they couldn't remove any of these dealership add-ons. In the end, the total price was around $49K, which is $8K more than the advertised price. We had no choice but to walk out, and I have already filed a complaint with Toyota USA. More

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I sent a detailed email on what I was looking for, but the salesman, I feel, was trying to steer me toward something other than those interests, so we really weren't on the same page. the salesman, I feel, was trying to steer me toward something other than those interests, so we really weren't on the same page. More

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Very clean and modern, welcoming premises. Was welcomed and provided prompt assistance immediately upon arrival. Mr. Duane May was very attentive and provided great information about the avail Was welcomed and provided prompt assistance immediately upon arrival. Mr. Duane May was very attentive and provided great information about the available auto that were available to meet our expressed desires. There was no high pressure and he provided a great buying experience. More

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Steven and Norm were very helpful from the get go. I was undecided on what vehicle I wanted. As soon as I placed an inquiry on a vehicle, shortly after I was sent an email from Steven and gave me informatio undecided on what vehicle I wanted. As soon as I placed an inquiry on a vehicle, shortly after I was sent an email from Steven and gave me information on vehicle. He made the effort to keep in touch and keep me informed as I would ask for more information on vehicle. ( I had made other inquiries at other dealerships but never got a response until next day.) Towards the end I had almost lost hope but he was able to meet me halfway in final price. More

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Hasan was an excellent supporter and advocate for me in my new purchase. I would buy from him 1000 times over. my new purchase. I would buy from him 1000 times over. More

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