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Sam Mercado
Sam Mercado at Lou Bachrodt Chevrolet Coconut Creek

Sam Mercado | Page 17

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 N State Road 7
Coconut Creek, FL 33073

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4.6
216 Reviews

Languages Spoken

English English

4.6

216 Reviews

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216 Reviews of Sam Mercado

October 21, 2021

Dealership Rating
Employee Rating

The worst experience ever. The advisor was so unprofessional and he was so rude with my wife More

by RICARDOAOSPINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Oct 21, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Ricardo, I am very sorry to hear this!!! Would you like to speak with the service manager? We appreciate you and your business and apologize for any issues you and your wife had while at our service department!!

October 20, 2021

Dealership Rating
Employee Rating

Very professional Very poor light on time in the job is done very well thank you so much for your service More

by RILDO1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Biskup, Edward Mendez, Matthew Gonsalves , Stephen Christie, Kuwayne Clarke, David Hirsch, Priscilla Macias, Chris Potter

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Oct 21, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thanks for your positive review! The whole team here at Lou Bachrodt Chevrolet strives to provide a positive customer experience. Wishing you a great day!

October 16, 2021

Dealership Rating
Employee Rating

Sam is great timely delivery of my vehicle and so professional he came to the waiting room to let me know that my car was washed and ready More

by LRCONSOVOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mariusz "MD" Danczuk

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Oct 19, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for taking the time to tell us about your experience at Lou Bachrodt Chevrolet! We strive to provide an exceptional experience for all of our customers. I am happy to hear your visit with Sam went so well! We are very fortunate and excited to have each and every one of them, especially Sam!!! We truly appreciate your business and for sharing your thoughts with us and DealerRater

October 16, 2021

Dealership Rating
Employee Rating

Matthew was great Called me and followed up to resolve an issue Extra words extra words extra words for the survey More

by ejsanchez3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Biskup, Matthew Gonsalves , Priscilla Macias

Print
Oct 19, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Hello, many thanks for taking the time to rate your customer experience with us here at Lou Bachrodt Mazda Coconut Creek! We love to see such great feedback! Very happy the issue was resolved!!

October 10, 2021

Dealership Rating
Employee Rating

Sam is amazing!!!!!!He makes sure he takes care of all Sam is amazing!!!!!! He makes sure he takes care of all my needs as a customer More

by D_dalesandro73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 11, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello!! Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Sales - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team, we think he is amazing too! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

October 05, 2021

Dealership Rating
Employee Rating

Appointment was made and vehicle was serviced as requested using the prepaid vehicle maintenance plan. However, it looks like the rates are going up. More

by sbures
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 05, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe! Sorry about the pricing increase! We do appreciate you and your business!!

October 01, 2021

Dealership Rating
Employee Rating

It was good service but I was given incorrect times of how long it would take to fix my vehicle. If they had followed up with an updated time I would have given five stars. More

by vanguardforlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 05, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for your review! We will try harder next time!!! We appreciate you and your business.

September 30, 2021

Dealership Rating
Employee Rating

Sam was super helpful and these are the extra fifteen words this survey is asking me to write! More

by JRDEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 01, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for taking the time to tell us about your experience at Lou Bachrodt Chevrolet Service Center! We strive to provide an exceptional experience for all of our customers. I am happy to hear your visit with Sam went so well! We are very fortunate to have him on our team!!! Sorry about the long survey! We truly appreciate your business and for sharing your thoughts with us and DealerRater

September 25, 2021

Dealership Rating
Employee Rating

Very reliable, these are serious people that means business and professionalism. I have bought several vehicles from them More

by arecedu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Biskup

Print
Sep 27, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you very much for your kind words. We appreciate you and your business! Thanks for taking time out of your day to review us on DealerRater!!!

September 25, 2021

Dealership Rating
Employee Rating

I love the service department, Sam Mercado is very knowledgeable snd helpful. It is always a pleasure dealing with him! More

by NJNACHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Biskup

Print
Sep 27, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

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