Sam Mercado
Sam Mercado at Jim Hudson Lexus
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Sam Mercado

Service Advisor - Lexus Certified

Jim Hudson Lexus

328 Killian Rd
Columbia, SC 29203

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4.8
173 Reviews
4.8

173 Reviews

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173 Reviews of Sam Mercado

December 17, 2024

Dealership Rating
Employee Rating

We have been a customer with this dealership for about 14 years. The reason we are a loyal customer is because of the personalized, impeccable service both in terms of sales and service department. More

by RD
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Erik Due, Tanner Carnes

Dec 17, 2024

Jim Hudson Lexus responded

Thank you for your loyalty and kind words about Jim Hudson Lexus of Columbia! We're delighted to hear that our personalized service has kept you coming back for 14 years. We look forward to continuing to serve you in the future!

November 14, 2024

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Employee Rating

My vehicle was serviced at Jim Hudson Lexus. and It was done very well by a team of professionals from the moment I drove in until the oil change was finished. I will continue to be a loyal cust More

by Kat L.
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Younts

Nov 14, 2024

Jim Hudson Lexus responded

Kat, we're so pleased that our team at Jim Hudson Lexus of Columbia provided you with excellent service. Thank you for your loyalty and support!

October 11, 2024

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Excellent professional service. Advised what services would be provided and kept me updated as to the progress. More

by bbranham
Service Price Transparency
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Recommend Dealer
Yes
Oct 11, 2024

Jim Hudson Lexus responded

We're delighted to hear that you received excellent service and clear communication from our team at Jim Hudson Lexus of Columbia. Thank you for sharing your experience!

October 04, 2024

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The staff at Jim Hudson treats their customers with world class service. I wouldn’t go anywhere else. More

by keljo1976
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Barry Frick

Oct 04, 2024

Jim Hudson Lexus responded

Thank you for the great review and for being such a great customer. We appreciate you and look forward to your next visit!

July 30, 2024

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Employee Rating

Deanna was awesome. Her customer service and attention to detail made the process easy. Great experience! She ensure to follow up with me about the services performed on More

by Ky Huff
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Recommend Dealer
Yes
Jul 30, 2024

Jim Hudson Lexus responded

Ky, we're delighted to hear that Deanna provided such excellent service during your visit to Jim Hudson Lexus of Columbia. Thanks for sharing your experience!

July 04, 2024

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Employee Rating

My experience was great customer service. Everyone at the dealership was very responsive and very courteous. More

by Lzetti
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tanner Carnes , Deanna

Jul 05, 2024

Jim Hudson Lexus responded

We're delighted to hear that you had a great experience with our team at Jim Hudson Lexus of Columbia! Thank you for the kind words and support.

June 20, 2024

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Customer service is excellence each visit. It keeps getting better and better. Job well done! More

by Conner
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Recommend Dealer
Yes
Jun 21, 2024

Jim Hudson Lexus responded

We're grateful to have you as a Jim Hudson Lexus of Columbia customer, Conner. Thanks for the review!

June 11, 2024

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Great service! We were 30 mins late for our appointment due to traffic and we were still taken care of in a timely manner and professionalism. More

by lburnett1959
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2024

Jim Hudson Lexus responded

We're glad to hear that our team at Jim Hudson Lexus of Columbia could accommodate you despite the traffic delay. Thanks for sharing your positive experience!

June 07, 2024

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Employee Rating

This dealer does great work on my car and I am satisfied when I leave. More

by b70dodge
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Recommend Dealer
Yes
Jun 07, 2024

Jim Hudson Lexus responded

Here at Jim Hudson Lexus of Columbia, we are always thankful for positive feedback from our customers. Thank you, and we'll see you next time!

May 02, 2024

Dealership Rating
Employee Rating

Best attention to detail ever! ! Thank you soooo much Sam for caring! You are 5 Stars in my opinion. I will always ask for your representation. You really do care about the outcome More

by Tdurant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Hill

May 02, 2024

Jim Hudson Lexus responded

We're delighted to know that Sam provided you with such attentive service at Jim Hudson Lexus of Columbia. We appreciate your kind words and look forward to assisting you in the future!

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