Sam Lotta

I took all day and this woman was very patient with me. She let me take my time, gave me a great deal and helped me along the way. She is an awesome woman. If you go up there ask for her for reals. She let me take my time, gave me a great deal and helped me along the way. She is an awesome woman. If you go up there ask for her for reals. More

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Mike and Rich are fantastic! They are professional and go the extra distance. Going in they make you feel like family. I would definitely refer people to VW of Highland. They are professional and go the extra distance. Going in they make you feel like family. I would definitely refer people to VW of Highland. More

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Marvin made what’s usually a stressful process so easy! He wasn’t pushy, yet extremely helpful. He tracked down exactly what I was looking for and had the car there the next day. He approaches the whole pr He wasn’t pushy, yet extremely helpful. He tracked down exactly what I was looking for and had the car there the next day. He approaches the whole process like a family member, with respect and guidance, and unlike any car buying process I’ve ever experienced. I would refer anyone to him. More

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I would like to thank Mark Masen, James Thomas, and Sam Lotta for a great experience getting our 2024 Tiguan. Really appreciate their patience and help getting this done; they even helped me with finding Lotta for a great experience getting our 2024 Tiguan. Really appreciate their patience and help getting this done; they even helped me with finding the right car insurance. Have a great year City VW!!! More

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Mark did very well Actually would have been a much better experience had I not have to question the additional charges on the worksheet. It was a lot more work and number crunching than was actually n better experience had I not have to question the additional charges on the worksheet. It was a lot more work and number crunching than was actually necessary. Best price right from the beginning would have been best. I cannot help but think that City VW would have gladly charged me $1500 more had I not gone through line by line and questioned everything. Had this been my wife or my mother, City VW would have gladly taken the higher amount. And not given them the best deal that City VW could have made. Kind of disheartening when I asked for honesty and clarity from the beginning of my transaction. I was able to talk this out with Mark, James and then Sam. More

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Professional and courteous staff with a straightforward sales approach. Very happy with my experience from start to finish. sales approach. Very happy with my experience from start to finish. More

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Great place friendly people never an issue. 3rd car from Andy so speaks for itself. But dont take my word go see him youll see for yourself. Great team there. 3rd car from Andy so speaks for itself. But dont take my word go see him youll see for yourself. Great team there. More

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This is my fifth time buying a VW from City VW of Highland and I always get the best service. The staff is friendly, honest and they do treat you like family. No nagging, lowest prices in the Chicago Highland and I always get the best service. The staff is friendly, honest and they do treat you like family. No nagging, lowest prices in the Chicagoland and great customer service. Excellent experience, and will come back next time I consider another VW vehicle. I worked initially online with Sam Lotta, that was very helpful and provided a great deal. This is my second time working with Andy and he again provided excellent customer service. No pressure, excellent explanation of the car options, settings. Walking through the paperwork was a breeze. I highly recommend Andy for his knowledge, approach and honesty. More

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I appreciate their dedication to making sure I got exactly what I wanted within my price range. The wait was a little long but it was definitely worth it. exactly what I wanted within my price range. The wait was a little long but it was definitely worth it. More

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Marvin was the best sales person. He went over and beyond I really appreciate him. Thanks you marvin. He went over and beyond I really appreciate him. Thanks you marvin. More

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