Sam Lotta
Sam Lotta at City Volkswagen of Highland
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Sam Lotta

General Manager

City Volkswagen of Highland

9601 Indianapolis Blvd
Highland, IN 46322

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4.6
39 Reviews
4.6

39 Reviews

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39 Reviews of Sam Lotta

April 01, 2025

Dealership Rating
Employee Rating

The dealership was fair and will negotiate with you. Awesome service department. Great sales team , They are honest about your situation. More

by KITWANA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JAMES THOMAS, John Stone, Anthony Williams , John from service department

Apr 01, 2025

City Volkswagen of Highland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Highland. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 26, 2025

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I wanted to take a moment to update my review of City Volkswagen of Highland. Having lived in Indiana for several years, I understand how vital it is for local businesses to thrive, as their success cont More

by kenopoly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JAMES THOMAS , Sharon Hall, Joe in Service

Mar 27, 2025

City Volkswagen of Highland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at City Volkswagen of Highland to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Capparelli Service Director ccapparelli@cityautogroup.com

March 16, 2025

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I didn’t feel that anything about this car was explained to us. We are pretty much left trying to figure it out ourselves and there’s so much to understand about the technology. No one ever followed up to s More

by VANE124
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: John Stone, Anthony Williams

Mar 20, 2025

City Volkswagen of Highland responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 15, 2025

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Bait and Switch – Dishonest and Unprofessional I recently had a frustrating experience at Highland Volkswagen that felt like a classic bait-and-switch. On March 3, Anthony Williams (Sales Manager) r More

by kenopoly1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: JAMES THOMAS, Anthony Williams , Eduardo

Mar 20, 2025

City Volkswagen of Highland responded

Thank you for bringing this to our attention. If you'd be willing to further discuss your visit, please contact me direclty. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 23, 2025

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Nice and very clean place. Salespeople are very friendly, and they work hard to get you the best deals. I recommend More

by perez40jose
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Recommend Dealer
Yes
Feb 23, 2025

City Volkswagen of Highland responded

Jose, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

February 06, 2025

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Moises is a no fuss salesman. We had been to numerous dealerships before we walked into this one. I told Moises what I was looking for and he didn’t play around. We appreciated hi More

by Jackie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moises Alvarez, JAMES THOMAS

Feb 07, 2025

City Volkswagen of Highland responded

Thank you, Jackie, for sharing your experience with us! We're happy to hear it went well with Moises and truly appreciate your feedback. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

January 09, 2025

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The deal ship experience overall was good my salesman was very attentive and accurate with the information that given will most definitely recommend to others! More

by RACHELMADISON80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moises Alvarez, John Stone, Anthony Williams , Darrin Smith

Jan 09, 2025

City Volkswagen of Highland responded

Rachel, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 02, 2024

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I took all day and this woman was very patient with me. She let me take my time, gave me a great deal and helped me along the way. She is an awesome woman. If you go up there ask for her for reals. More

by Jakya.norwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Mcquiston, Lameshia Rogers, Moises Alvarez, Payton Cooper, Firas Alqahef , Keith Coleman, Suli Gaghamin, Mike Logan, Mark Masen

Jul 03, 2024

City Volkswagen of Highland responded

Here at City Volkswagen of Highland, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Mark Benne - mbenne@cityvwhighland.com

February 16, 2024

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Mike and Rich are fantastic! They are professional and go the extra distance. Going in they make you feel like family. I would definitely refer people to VW of Highland. More

by Patriot239
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Pazda, Richard Stephan

February 13, 2024

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Marvin made what’s usually a stressful process so easy! He wasn’t pushy, yet extremely helpful. He tracked down exactly what I was looking for and had the car there the next day. He approaches the whole pr More

by Amstathis
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: JAMES THOMAS , Marvin Wilson

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