Sam Kang

They respond timely; answer my questions; describe what to be done; describe what I defer, including any consequences. to be done; describe what I defer, including any consequences. More

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Took my car in for repair. Two things were not working air and wiper motor. At first, they wanted to charge me $194 TWICE to look at each problem. The wiper motor was loud and Two things were not working air and wiper motor. At first, they wanted to charge me $194 TWICE to look at each problem. The wiper motor was loud and slow, so there was no reason to charge me for that assessment, so I told them just to diagnose the air. He called me back with a $3600 quote. They apparently decided to check the whole car, additionally finding an “oil leak in the vacuum system.” I told him I had not seen any oil on my driveway and he said it was all internal. He said they would not even sell a car with those problems and that VW would buy it for $500 and then scrap it. I told him I was going to pick the car up. When my daughter went to pick the car up it would not start, the battery was dead; there had been no problems with the battery. She told them about the problem and they said the alternator was broken and they would need to fix it before she could drive it home. Apparently the car not starting was a small fact not noticed during the in depth diagnosis. They were then rude when the tow truck came and refused to help her move the car out of the garage. In fact the tow truck driver had to tell them, a couple of times, to move as they were standing in front of the car as as he was punching the car by himself. WE BOUGHT OUR CAR AT STOLMANS AND USED THEY SELL FOR 8-11 THOUSAND DOLLARS. When it arrived at a local garage I told him what happened and the quote and he asked if they offered to buy it for $500!! THERE WAS NO OIL LEAK. I have never felt more scammed in my life. If you have an existing warranty certainly take your car to them as there is little motivation for them to scam you. But if your car is out of warranty take your car at your own risk, buyer beware! More

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I had a poor experience with this dealer, with several misstatements through the sales process about pricing, trade-in value, and financing. Don’t trust their online express buying platform. It’s just a w misstatements through the sales process about pricing, trade-in value, and financing. Don’t trust their online express buying platform. It’s just a way to draw in a customer. I tried to give this dealership a chance to respond, but they refuse to call back or email. More

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I had a poor experience with Sam Kang. This was for my two month checkup of a new VW which is intended to be a good time to bring up concerns with quality before they turn into bigger ones This was for my two month checkup of a new VW which is intended to be a good time to bring up concerns with quality before they turn into bigger ones. I had been experiencing some clattering from the rear of the car and looked on ID.4 forums seeing if anyone else had this occur, hoping to actually avoid a trip to the dealer. Other people noted past issues with a loose underbody panel which I also found. When I mentioned this to Sam he made an snarky comment about me looking on forums. Not a great initial experience. Of course the dealer didn’t find anything wrong and I question if they even put the car on a lift to look underneath. More

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