Sam Heidel | Page 52

I love my experience with the service department. I always make an appointment and I'm greeted immediately. I don't wait more than 1.5 hours. I always make an appointment and I'm greeted immediately. I don't wait more than 1.5 hours. More

by dechae13 Verified Customer Verified Customer

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It was a good experience. I would have liked to have had my car washed since I paid extra for car washes. Unfortunately, my advisor said the car wash was broken. Other then I would have liked to have had my car washed since I paid extra for car washes. Unfortunately, my advisor said the car wash was broken. Other then that, it was just fine. People were knowledgeable and friendly. More

by jane_farmer Verified Customer Verified Customer

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These guys ROCK. We had a service that would be a couple of hours. Special thanks to Sam Heidel for getting all done in a timely manner. Our 2016 Sequoia was due We had a service that would be a couple of hours. Special thanks to Sam Heidel for getting all done in a timely manner. Our 2016 Sequoia was due several services for our many roads trips, just broke 135K on it. We are leaving on another one next week that will be another 4K round trip. Also had a plate to protect the catalytic converters as we spend time in hotels. Also special thanks to Brae Dunn for taking the time with my wife and I as we are planning our next purchase on a Capstone Sequoia next year. We have some requirements as my wife uses a wheel chair and passenger comfort on long drives is a must. He took time to go the details and what may be coming in the future. Thank you again. More

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Well done. Follow up was excellent and repair done quicker than expected. Will certainly use again. Follow up was excellent and repair done quicker than expected. Will certainly use again. More

by robert.vera Verified Customer Verified Customer

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Got us in and out quickly. I am very happy with the job they did. It was wet I’ve got 10000 miles I am very happy with the job they did. It was wet I’ve got 10000 miles More

by picky Verified Customer Verified Customer

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I received excellent service from my service advisor, Sam. My car had a few recalls to get completed, and they were all done the same day I brought the car in. Sam. My car had a few recalls to get completed, and they were all done the same day I brought the car in. More

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Took us in early for appt and had us out in less than an hour. People were very nice and accommodating hour. People were very nice and accommodating More

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How they keep you inform with text. Nice waiting area bring back the fresh baked cookies before COVID it’s time Nice waiting area bring back the fresh baked cookies before COVID it’s time More

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After leaving Cowboy Toyota with a take-it-or-leave-it service repair cost I left it. Sam was able to get the necessary maintenance for my budget at this time and a shuttle ride to and from the service de service repair cost I left it. Sam was able to get the necessary maintenance for my budget at this time and a shuttle ride to and from the service department. Cowboy Toyota doesn't have a shuttle. I was very exhausted on Saturday morning after a busy work week and I had a good ending thanks to Toyota of Rockwell. More

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Always fast and friendly. They know what they are doing and they never try to sell me a bunch of stuff I don't need. They know what they are doing and they never try to sell me a bunch of stuff I don't need. More

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