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Sam Heidel
Sam Heidel at Toyota of Rockwall
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Sam Heidel

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
374 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

4 yrs, 8 mos

Industry Experience

17 yrs, 8 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.7

374 Reviews

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374 Reviews of Sam Heidel

April 26, 2025

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Employee Rating

They start when I arrived,changed the oil in half an hour,good job!cleaning rest area. More

by goodmindgoodfind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 26, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 25, 2025

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Employee Rating

Everything was done properly and within one hour. When I arrived, I was greeted in less than 15 minutes. More

by adejohn
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Service Time
Service Communication
Recommend Dealer
Yes
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Apr 25, 2025

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

April 25, 2025

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Employee Rating

In and out service. Great service and quality people. Willing to return again for next service More

by dptdent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 25, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 23, 2025

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Employee Rating

It was great and the time was less than expected. Plus I didn’t have my morning coffee and I was able to drink some good coffee over there. Thanks More

by enitthdevoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 23, 2025

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

April 23, 2025

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Employee Rating

Great service and a super tire special. Always get the best service here thank you More

by cvpangburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 19, 2025

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Sam was amazing, kind, patient and extremely knowledgeable and helpful! I did not have an appointment and that did not matter to him as he was just as helpful as if I would have, as I watched h More

by EKSINCLAIR79
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aubrey Price

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Apr 19, 2025

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 19, 2025

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Employee Rating

They took some time to get to me, but to be fair, they were quite busy. Didnt take too long to get the car maintenance done and head out. Lounge is comfortable More

by richie.sajan
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Apr 19, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 13, 2025

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Very quick in and out, this team of technicians was very efficient. The office staff was prompt in get my receipt as quick as possible. More

by care2617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 13, 2025

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

April 09, 2025

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Employee Rating

Excellent service - the advisor listened to me explain the problem, got the car in the shop quickly and kept me posted on progress. More

by bholz2014
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2025

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 09, 2025

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Employee Rating

We were very happy with the service we received at this Toyota dealership. Sam answered our questions and he gave us an estimate of what it would cost to complete the work we wanted done. He was friendly More

by dalby2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2025

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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