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Sam Heidel
Refer Me
369 Reviews
I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!
Read moreDealership Experience
4 yrs, 8 mos
Industry Experience
17 yrs, 8 mos
Specialties & Trainings
ASE Master certified technician
Toyota Certified Service Professional
369 Reviews
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369 Reviews of Sam Heidel
April 13, 2025
Very quick in and out, this team of technicians was very efficient. The office staff was prompt in get my receipt as quick as possible. efficient. The office staff was prompt in get my receipt as quick as possible. More
by care2617
Verified CustomerOther Employees Tagged: Mick Schott, Kasey Boysaw
April 09, 2025
We were very happy with the service we received at this Toyota dealership. Sam answered our questions and he gave us an estimate of what it would cost to complete the work we wanted done. He was friendly Toyota dealership. Sam answered our questions and he gave us an estimate of what it would cost to complete the work we wanted done. He was friendly and treated us with respect. We would be happy to have him service our vehicle again. More
by dalby2k
April 07, 2025
I am extremely disappointed with the service we received at Toyota Rockwall. This was our second visit—and it will absolutely be our last. This time, my husband called to discuss service options. Our usu at Toyota Rockwall. This was our second visit—and it will absolutely be our last. This time, my husband called to discuss service options. Our usual liaison was out of the office, so someone else walked him through the options. My husband planned to confirm selections via email after everything was explained. Instead, the person he spoke with said they could make the selections for him—and chose a service we did not want. As a result, our bill was $700 more than expected. To make matters worse, when we picked up the car, the tire pressure light was still on. If an inspection was supposedly completed, how does a visible warning light get overlooked? That’s not just careless—it’s lazy. When we asked about it, we were told we’d need to pay for another inspection, after already being charged for services we didn’t authorize. And this isn’t an isolated incident. During our last visit, I requested a fix for my automatic tailgate. Not one screw was replaced. Every mechanism was stripped and failed within a week. Though this location is closest to us, I will never return. The service is careless, communication is poor, and the money we’ve spent here has been a complete waste. More
by Elm20
April 05, 2025
Absolutely the best dealership for service on Toyota or other cars too. I will recommend them to anyone. other cars too. I will recommend them to anyone. More
by rvbdallas
Other Employees Tagged: Mick Schott, Kasey Boysaw
April 04, 2025
The advisor was great, friendly, knowledgeable, and overall Toyota is lucky to have him. I will keep going back because of his exemplary service. Unmatched!!! overall Toyota is lucky to have him. I will keep going back because of his exemplary service. Unmatched!!! More
by jo_say55
Other Employees Tagged: Lonnie Wade, Mick Schott, Kasey Boysaw
March 26, 2025
Love the place, I've always been treated well and with respect. Everyone is friendly and nice. respect. Everyone is friendly and nice. More
by ilostittoday49
Other Employees Tagged: Mick Schott, Kasey Boysaw
March 26, 2025
Experienced Informative, attentive, and timely service. I was able to wait comfortably at the dealership and was served fresh cookies and complimentary water. I was able to wait comfortably at the dealership and was served fresh cookies and complimentary water. More
by oneworldsoccer5
March 24, 2025
toyota rockwall is worst place to maintain you vehicle. I went there to normal service of my vehicle and they told me my vehicle have problem in engine which i need to fix urgently . after paying $5500 th I went there to normal service of my vehicle and they told me my vehicle have problem in engine which i need to fix urgently . after paying $5500 they told me my vehicle dosent have engine problem. and they took my money with out any logical reason. and more than that they damaged my heating system plus other mechanical issue. toyota rockwall manage is very very rude and dont know how to deal with customers. More
by sushil kc
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