Sam Heidel

Don't ask for a simple check of your tire pressure without being told they need to do a $180 diagnostic and then telling you (before the diagnostic) that all 5 tire sensors need to be replaced because without being told they need to do a $180 diagnostic and then telling you (before the diagnostic) that all 5 tire sensors need to be replaced because the truck is 12 years old, even though the sensors are relatively new. More

by kylewaynelittle Verified Customer Verified Customer

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Never have had an efficient service here, they probably just have too many customers to service in Rockwall area. It took 30 minutes just to get checked in from my truck for an oil change last time with an just have too many customers to service in Rockwall area. It took 30 minutes just to get checked in from my truck for an oil change last time with an appointment scheduled. Oil changes take way too long 1.5-2.5 hours. I can’t even think about having them look at warranty issues because they would need my truck for a whole day just to look at it. I’ll try McKinney and or Paris Toyota even though they are much further away from Greenville. More

by ecofriendlyservices2016 Verified Customer Verified Customer

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The customer service representative was great but I was disappointed that they did not wash the vehicle or vacuum anymore. disappointed that they did not wash the vehicle or vacuum anymore. More

by JGUTIERREZ177 Verified Customer Verified Customer

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There was a delay in my service however the Training Service Rep resolved the delay and have me discount due to the long delay. He was very courteous Service Rep resolved the delay and have me discount due to the long delay. He was very courteous More

by ahmed_afawzy Verified Customer Verified Customer

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He took great care of me. He was very thorough & explained the process well. Scheduling the maintenance appointment was great. He was very thorough & explained the process well. Scheduling the maintenance appointment was great. More

by burneydebe Verified Customer Verified Customer

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The customer service was great. The advisor gave me a very accurate wait time for when my car should be ready. The advisor gave me a very accurate wait time for when my car should be ready. More

by zohannah97 Verified Customer Verified Customer

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The staff was right there to great me and took good care of my vehicle. of my vehicle. More

by bethbr0509 Verified Customer Verified Customer

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Absolutely a great group on the side of Sam and Mick and Kasey amazing would recommend to anyone to deal with them Kasey amazing would recommend to anyone to deal with them More

by josedlopez0123 Verified Customer Verified Customer

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I had a flat 20 miles away from them. A Texas stranger changed to my spare, and told me how to get to Rockwall. Got there, some of the most courteous folks I have ever met. Tire was re A Texas stranger changed to my spare, and told me how to get to Rockwall. Got there, some of the most courteous folks I have ever met. Tire was replaced, and I was on my way in good time. I was so impressed with their attitudes. I did not feel like an interruption at all. If I lived close, I would consider buying my next car from them. But I live in Colorado. Totally enjoyed my Texas interaction with them. They made what could have been a terrible day a very good one with their attitudes. More

by tshquilts Verified Customer Verified Customer

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Excellent behavior from advisor and all staff members appreciate it very much and they could solve the problem of my car issue very easily and quickly and suitably cost for labor wages . Appreciate it. appreciate it very much and they could solve the problem of my car issue very easily and quickly and suitably cost for labor wages . Appreciate it. More

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