Sam Heidel
Sam Heidel at Toyota of Rockwall
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Sam Heidel

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
315 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

4 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.7

315 Reviews

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315 Reviews of Sam Heidel

January 05, 2025

Dealership Rating
Employee Rating

I was really satisfied for the job done. Thanks once more for your help, your professionalism, and the quality of the service More

by evfomo
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

January 04, 2025

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Employee Rating

Service ok didn’t like harassing survey from dealer rater .com with the 15 word requirement More

by cf2186
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

January 03, 2025

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I find this location generally fast, dependable, convenient. I like that they show you, with price, on what maintenance they suggest BEFORE they do the work More

by cynthiaruthryan
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jan 03, 2025

Toyota of Rockwall responded

Thank you so much for your kind words, Cynthia, and for taking the time to leave us this wonderful feedback!

January 03, 2025

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Employee Rating

Toyota of Rockwall has always been on my top 3 dealers. Their commitment with customer service is exceptional! The service department has been very responsive, helpful, and supportive of my concerns and ha More

by Daniela Perdomo
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jan 03, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Daniela. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 02, 2025

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Employee Rating

Thank you Ken and Jeff for a pleasant and professional buying experience. Nice dealership and inventory. Love my new red RAV4! More

by Donna S
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Ken Martin, Jeff Land

Jan 03, 2025

Toyota of Rockwall responded

Donna, Thanks for your feedback on your recent visit to Toyota of Rockwall. It's great to hear that Ken, Jeff, and our team were able to assist you and that you had such a positive experience. Congratulations on your new RAV4!

December 30, 2024

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Very good experience, I git right in and right out. The charge was not outrageous. More

by Brian75228
Service Price Transparency
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Recommend Dealer
Yes
Jan 03, 2025

Toyota of Rockwall responded

Brian, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 30, 2024

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Employee Rating

I didn't have an appointment but Sam listened to me and understood the reason why I was bringing in my car. Got a ride to work and within no time, my car had a new battery and I was good to go! More

by bobbie1.walker
Service Price Transparency
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Recommend Dealer
Yes
Jan 02, 2025

Toyota of Rockwall responded

We are very happy Sam provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 30, 2024

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Highly recommend Rockwall Toyota, they go above and beyond to take care of you. They are a trusted dealership, I’ll def continue to use and recommend others as well. More

by dennis.127
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jan 02, 2025

Toyota of Rockwall responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

December 28, 2024

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Sam Heidel is awesome I give him the highest rating I can give him i had a problem with management when I bought my car but the salesman and people are really nice More

by jtiptonsmi
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 29, 2024

Toyota of Rockwall responded

Thank you for your review and kind words for Sam. We sincerely appreciate your business and hope to see you again!

December 25, 2024

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Employee Rating

I was impressed by the friendly and thorough customer service that I received on my visit for services. More

by ronnie.e.randolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Dec 29, 2024

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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