Sam Gunnoe

My car was in the collision center for repair, a normally unhappy experience. The service person, ALI, was an exceptional person! Behind the seens a real professional. Helped me through the process, went unhappy experience. The service person, ALI, was an exceptional person! Behind the seens a real professional. Helped me through the process, went out of her way. When other people treat you like a number, she was caring and made a not so great experience palatable. My next car will be a Mazda also. More

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This place is a well oiled machine. I purchased a cx5 in 2021 and I'm very happy with the car. Every time I come to the dealership for anything I wind up with $1000 plus bill. This is o I purchased a cx5 in 2021 and I'm very happy with the car. Every time I come to the dealership for anything I wind up with $1000 plus bill. This is on a car that's barely 3 years old and has only 38,000 miles on it. The last time I was told I needed three tires, two different filters and a belt tensioner for a grand total of $1400. I know nothing about cars, but after looking on Google, I found that a belt tensioner in a CX5 2021 should last for the lifetime of the car. I quickly went to Riverview tire and auto who did all the work for half the price and told me the tensioner was just fine. I am angry and sorely disappointed with Ferman Mazda. I feel they incentivize their techs on commission for work performed and this makes for poor service and excessive markup. I'm a loyal Mazda customer but Ferman Mazda off my list of trusted businesses. Only go here if you want to be ripped off!!!! More

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I am very pleased with Mazda Service Dept. Sam has assisted me one several occasions and has always been welcoming with a smile and professional. The waiting room is comfortable and offers sof Sam has assisted me one several occasions and has always been welcoming with a smile and professional. The waiting room is comfortable and offers soft drinks and water, coffee, snacks! When I needed a rental they provided one for me. Every thing about the Brandon Mazda is Excellent!! More

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This dealer is excellent, especially Sidney in sales, who is always very kind and fair to me. However, this review is regarding the service department. I had an issue today which was mishandled by Service Ad is always very kind and fair to me. However, this review is regarding the service department. I had an issue today which was mishandled by Service Advisor, Sam G. When I asked Sam for a small favor for my inconvenience, he became irate and said no. Don, the very kind service manager, overhead him, and quickly came out and gladly took care of the issue for me. As he was off to handle my issue, Sam rolled his eyes, shook his head, and said “you would probably go to Walmart and ask for free merchandise.” I was so stunned I simply walked away. I did ask for an apology. Don, the excellent service manager, kindly apologized, but Sam refused to do so. I am beside myself with the insulting service I received from Sam today. Thank you. More

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always greeted by sam wita smile & honestly— explains everything in layman terms— a $$ maker for mazda — always believe what sam tells me —put out more snacks for long waits everything in layman terms— a $$ maker for mazda — always believe what sam tells me —put out more snacks for long waits More

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I am writing a review to thank Joseph Leggett and his team for all their help fixing my '17 Mazda CX5. Also for turning a bad experience with another dealer into a good experience given the circumstance team for all their help fixing my '17 Mazda CX5. Also for turning a bad experience with another dealer into a good experience given the circumstances. I recently purchased the vehicle from another Mazda dealer and the first thing was I had to have my navigation screen replaced because someone got sanitizer on it at the previous dealership. Joe replaced it under the CPO warranty no questions asked. Then a month later, I brought it in to have the brakes checked and an oil change. They found the rotors were badly warped and rusted. He helped me get in touch with the right people and then I brought it in to have the brakes done a few weeks later. The job was completed in a very timely manner and I am very pleased. Joe is very helpful and understanding. More

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Daniel with a Spark! Brought my CX3 into Brandon Ferman Mazda for warranty work and because of the CX5 loaner, had to have a new CX5. Daniel Nasche was the sales rep and he was amazing. Enough energy for Mazda for warranty work and because of the CX5 loaner, had to have a new CX5. Daniel Nasche was the sales rep and he was amazing. Enough energy for a whole Army. He was very comprehensive and concise about each and every Mazda model. Friendly, available and attentive. Also, fun to work with. Brandon Ferman Mazda has a great product and a great sales and service team. More

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David, Braxton and Chris are excellent. The purchase and trade-in process was easy. You could not ask for better service. This dealership is outstanding. trade-in process was easy. You could not ask for better service. This dealership is outstanding. More

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excellent service I love the service i always receive. Sam is always caring and concerned about making sure you are pleased with the service you have received. I love the service i always receive. Sam is always caring and concerned about making sure you are pleased with the service you have received. More

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Sam is the only one I will see! He’s the best! Friendly and kind. Remembers my name by heart. Been seeing him for years, so I trust him. and kind. Remembers my name by heart. Been seeing him for years, so I trust him. More

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