Sam Choi | Page 9

Extraordinary service and care by Brittany Hill of BMW of Catonsville: I would like to extend my appreciation and gratitude for your outstanding employees – Brittany Hill (BMW Service Advisor) and George Catonsville: I would like to extend my appreciation and gratitude for your outstanding employees – Brittany Hill (BMW Service Advisor) and George Panniell (Parts Staff). During my recent visit, they went beyond their call-of-duty to take care of the issues with my two BMWs. George went beyond human imagination to search and find the exact parts I was looking for. Both Brittany and George deserve Commendations for their honesty, service oriented, superior professionalism, and customer satisfaction focused work ethics. Their services for my family far exceeded our expectations. Employees like Brittany and George are the primary reasons for me, my son, and many other repeat customers at your dealership. Please, with your permission, I will be sending this Commendation note to BMW HQs in Germany and U.S. Thank you for maintaining such high standards at your dealership. Sincerely, Alex More

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Harold was an awesome salesman, answered every question I had and closed the deal even answering the phone on his day off true dedication to his customers. Very clean environment, great sales team & fast eff had and closed the deal even answering the phone on his day off true dedication to his customers. Very clean environment, great sales team & fast efficient process. I purchased a used car and was highly satisfied More

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Howard Moon was personable, very helpful in helping us decide on a vehicle and patient as we negotiated a lease deal, making the process easy. He knew the features of the vehicle and demonstrated them eff decide on a vehicle and patient as we negotiated a lease deal, making the process easy. He knew the features of the vehicle and demonstrated them effectively, especially the self-park feature. My only regret is that he is retiring next month. We wish him the best in his new journey. More

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My husband and I were very impressed with the customer service that we received from BMW of Catonsville. service that we received from BMW of Catonsville. More

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Ron was awesome! He made our buying experience at BMW of Catonsville so easy and just a whole lot of fun. He’s very knowledgeable and steps you through the whole pro He made our buying experience at BMW of Catonsville so easy and just a whole lot of fun. He’s very knowledgeable and steps you through the whole process. Love that he sent videos of the car when it arrived at the dealership. More

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Receptionist, sales & finance …. all nice people. Would recommend to a friend or family. Nice selection too. all nice people. Would recommend to a friend or family. Nice selection too. More

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Great experience, Howard and Sam were incredibly helpful and made the process easy. Will absolutely be back for my next vehicle. and made the process easy. Will absolutely be back for my next vehicle. More

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Friendly staff, knowledgeable, responsive and brings personal touch in the transaction. Great communication through our the process. personal touch in the transaction. Great communication through our the process. More

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Harold was phenomenal, most professional and efficient and experienced, and he made the process as streamlined as humanly possible - first rate. and experienced, and he made the process as streamlined as humanly possible - first rate. More

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Joe Feng provided exceptional service throughout the buying process. He is very professional, knowledgeable, and will give you his 100% effort and attention. He strives to provide the best service even buying process. He is very professional, knowledgeable, and will give you his 100% effort and attention. He strives to provide the best service even after you buy the car. Truly, the best salesman I've ever had the pleasure of working with. Sam in Finance also made the process incredibly easy and made sure that I was well informed throughout. I've been to many dealerships so far, but I would rate the service here as the best. Thank you very much. More

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